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Client Advocate
Upstate Veterinary Specialties —Latham, NY
- $21 - $28 an hour
- Full-time
- Hospitality
- Ability to walk for extended periods
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply

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Client Advocate

Upstate Veterinary Specialties -
Latham, NY

Quick Apply

Job Details

Full-time
$21 - $28 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Uniform allowance
Retirement plan
Pet insurance

Qualifications

Hospitality
High school diploma or GED

Full Job Description

Are you passionate about client care and thrive in fast-paced, high-touch environments where communication and compassion make all the difference? Join Upstate Veterinary Specialties, a leading emergency and specialty veterinary hospital in New York’s Capital District, as a Client Advocate and play a key role in supporting both pet owners and clinical teams during critical moments of care.

We’re seeking a friendly, organized, and highly communicative Client Advocate to serve as the voice and support system for pet owners throughout their hospital experience.

What You’ll Do

Serve as the primary point of contact for pet owners throughout their visit, providing updates and support every 30–60 minutes
Round regularly with triage staff to understand patient status and workflow needs
Review hospital dashboards to track patient and client locations
Communicate updates on wait times, patient status, and care progress clearly and compassionately
Coordinate with ER liaisons, ICU staff, technicians, and veterinarians to relay accurate information to pet owners
Ensure pet comfort and wellbeing (water, bedding, relocation within the hospital, etc.)
Support client comfort by addressing concerns, answering questions, and escalating clinical updates appropriately
Comfortably and compassionately engage with clients regarding all aspects of care, including difficult conversations such as end-of-life care and euthanasia discussions
Demonstrate an empathetic approach when supporting pet owners during emotionally challenging situations
Document client interactions and updates accurately in the medical record system (Instinct)
Assist in moving clients through the hospital as needed based on care flow
Cross-train with Client Relations Specialist responsibilities to support high-volume periods
Contribute to workflow improvements and support team initiatives as needed

What We’re Looking For

1+ years of experience in a client-facing hospitality, service, or support role required
Host, server, or veterinary assistant experience is helpful
High school diploma or equivalent required
Strong communication skills with the ability to build trust and rapport quickly
Highly organized with strong multitasking and attention to detail
Empathetic and compassionate approach to client interactions, especially in emotionally sensitive situations
Comfortable having conversations with clients regarding euthanasia and end-of-life care decisions
Comfortable working in a fast-paced veterinary hospital environment
Professional, energetic, and compassionate approach to client interactions
Ability to walk throughout the hospital and remain actively engaged during shifts
Comfortable working around animals, including exposure to medical environments and related conditions
Alignment with core values of dedication, compassion, and knowledge

Schedule

Sunday–Wednesday:12 pm - 10:30pm

Thursday–Saturday: 10am - 10:30pm

Compensation

$21–$28/hour, commensurate with experience
Plus applicable shift differentials

Why Join Us?

This role offers the opportunity to be directly involved in supporting pet owners during some of their most stressful and important moments. You’ll work closely with clinical teams in a collaborative, mission-driven environment where communication and compassion are essential to patient care. We believe in supporting our team both professionally and personally. Our benefits include:

Fully paid medical, dental, and long-term disability insurance
Retirement plan with employer matching
Generous paid time off
Pet insurance stipend
Uniform allowance
Employee appreciation events and recognition programs

If you’re ready to combine strong client service skills with meaningful impact in a veterinary hospital setting, we’d love to hear from you.

Apply today to join the Upstate Veterinary Specialties Client Relations team.

Quick Apply

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