Top 152 Service desk associate Jobs in Albany, Ny

IT Solution Center Associate
COORDINATED CARE ALLIANCE NY INC —Clifton Park, NY
- $25 - $27 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
8d
Desktop Support Technician
Ovation Workplace Services —Schenectady, NY
- $40,000 - $49,920 a year
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Help Desk Technician
Driscoll Foods —West Coxsackie, NY
- From $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
9d
Assistant Store Manager - Dog Daycare, Boarding & Pet Care
Dogtopia of Latham —Latham, NY
- $18 - $26 an hour
- Full-time
- Mid-level
- Front desk
- Cleaning
- Paid time off
- Employee discount
Quick Apply
8h
Patient Care Associate (Float)
Planned Parenthood of Greater New York —Schenectady, NY
- $22.82 an hour
- Full-time
- Float pool
- High school diploma or GED
- Clinic
- COVID-19 protective measures
- Health savings account
Front Desk Associate
Homewood Suites/ Tru by Hilton Albany Crossgates Mall —Albany, NY
- $16 an hour
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Patient Care Associate Per Diem
Planned Parenthood of Greater New York —Schenectady, NY
- $22.82 an hour
- Evenings as needed
- High school diploma or GED
- Clinic
- Analysis skills
- COVID-19 protective measures
- Health savings account
8d
Front desk Registration Associate
St. Peter's Health Partners —Albany, NY
- $17.50 - $21.80 an hour
- Full-time
- Hospital
- High school diploma or GED
- Medical terminology
Front Desk Agent ( Part Time )
Rivers Casino & Resort Schenectady —Schenectady, NY
- $25.29 - $28.10 an hour
- Part-time
- English
- Office
- Hotel
Quick Apply
Front Desk Agent
Rivers Casino & Resort Schenectady —Schenectady, NY
- $25.29 - $28.10 an hour
- Weekends as needed
- English
- Hotel
- Math
Quick Apply
Service Desk Analyst
Community Care Physicians —Latham, NY
- $21 - $34 an hour
- Overtime
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
Front Desk Agent
Hyatt Place Albany —Albany, NY
- $22.59 - $25.10 an hour
- Full-time
- Military
- Hotel
- Math
- Disability insurance
- Health insurance
Quick Apply
Human Resources Assistant: Full Time, Mon-Fri
Albany Medical Center —Albany, NY
- $46,947 - $65,726 a year
- Full-time
- Computer literacy
- Basic math
- HIPAA
Scheduling and Patient Services Lead - Pediatrics
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
Front Desk Associate- Per Diem- Latham
St. Peter's Health Partners —Albany, NY
- $17.50 - $21.80 an hour
- Part-time
- Surgery
- High school diploma or GED
- Outpatient
Patient Care Tech - EmUrgentCare - Niskayuna
Albany Medical Center —Niskayuna, NY
- $41,923 - $54,500 a year
- 12 hour shift
- Vital signs
- HIPAA
- High school diploma or GED
- Paid training
- Health insurance
12d
Front Desk Agent
ALBANY MARRIOTT —Albany, NY
- $19 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
2d
FRONT DESK ASSOCIATE
BF OF ALBANY INC —Albany, NY
- $15.50 - $17.00 an hour
- Part-time
- CPR Certification
- Ability to walk for extended periods
- Basic math
- AD&D insurance
- Health insurance
Quick Apply
Front Desk Associate
Planet Fitness —Albany, NY
- $16 an hour
- Part-time
- Background check
- 18 years or older
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Human Resources Service Center Associate
Albany Medical Center —Albany, NY
- $54,690 - $82,035 a year
- Full-time
- Bachelor of Science
- No experience needed
- Mid-level

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IT Solution Center Associate

COORDINATED CARE ALLIANCE NY INC
Clifton Park, NY

Quick Apply

Job Details

Full-time
$25 - $27 an hour
8 days ago

Qualifications

iOS support
High school diploma or GED
Desktop (troubleshooting support)
Telephone systems
Technical Proficiency
Mobile devices

Full Job Description

This position requires in-person work at a minimum of 4x per week.

Job Summary:

Under the general supervision of the IT Solution Center Manager, the IT Solution Center Associate is a key member of the Information Technology department, providing a wide variety of end user and technical support to all departments of CCANY and the CCO’s. This position is responsible for the initial response to incoming end user support requests from associates at all levels of the organization. The IT Solution Center Associate will be required to offer exceptional service in a fast-paced environment to both remote and on-premises customers, providing a wide range of support.

Essential Duties and Responsibilities:

Provide timely responses to all phone calls, emails, and self-service requests for technical assistance.
Create tickets, resolve issues striving for first-call resolution, work collaboratively with other IT members to resolve customer requests.
Provide exceptional customer service to a remote workforce.
Identify areas driving help desk call volume and work with team members to develop solutions to mitigate issues.
Develop customer facing guidance on new/existing technology.
Participate in orientation to introduce new employees to technology used.
Provide on-call technical support on a rotational basis.
Perform data-entry tasks as needed.
Maintains confidentiality.
Performs other duties, as assigned.
Must possess a valid Driver’s License from New York, or a contiguous state (i.e., Connecticut, New Jersey, Pennsylvania, and Vermont) OR must have the ability to take ample public transportation to attend meetings in person in the community and in the office as needed.

A High School diploma is required.
An Associate degree or a Bachelor’s degree in related field and/or equivalent experience preferred.
A minimum of two (2) years of experience is required.
Excellent verbal, written, listening, questioning, and interpersonal communication skills.
Strong working knowledge of Laptops, Cell phones (iPhone), multi-function printers, etc. is required.
Knowledge of Windows OS, MS Office 365 suite, Adobe Acrobat, Outlook, One Drive, Laptops, Voice over IP software (RingCentral) is preferred.
Must possess the ability to exercise critical thinking and collaborate with team members to ensure appropriate resolutions are met.
Must possess strong customer service skills.
Ability to explain technical concepts to a workforce with a diverse set of technical skills/knowledge.
Must be flexible and adaptable, able to cope with unexpected events.
Ability to make appropriate decisions in a dynamic and fast-paced environment with/without direct supervision.
Must be able to work a schedule of 8:30 a.m. to 5:00 p.m.
Participate in various projects as assigned.
Report to work in-person a minimum of 4 days a week
Travel is required.
Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
Ability to work autonomously.
Demonstrate professionalism, respect, and ability to work in a team environment.

AAP/EEOC

CCANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.

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Refine Your Search

service desk associate jobs in albany, ny

IT Solution Center Associate

Desktop Support Technician

Help Desk Technician

Assistant Store Manager - Dog Daycare, Boarding & Pet Care

Patient Care Associate (Float)

Front Desk Associate

Patient Care Associate Per Diem

Front desk Registration Associate

Front Desk Agent ( Part Time )

Front Desk Agent

Service Desk Analyst

Front Desk Agent

Human Resources Assistant: Full Time, Mon-Fri

Scheduling and Patient Services Lead - Pediatrics

Front Desk Associate- Per Diem- Latham

Patient Care Tech - EmUrgentCare - Niskayuna

Front Desk Agent

FRONT DESK ASSOCIATE

Front Desk Associate

Human Resources Service Center Associate

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