Top 42 Dispatch operator Jobs in Albany Ny

Service Advisor
1st Response Roadside Service —Albany, NY
- $20 - $24 an hour
- Overtime
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Coordinator, Dispatch
Mclane Company, Inc. —Guilderland, NY
- $25 - $27 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Profit sharing
- Health savings account
14h
Dispatcher for HVAC Service
Long Energy —Schenectady, NY
- $22 - $30 an hour
- Weekends as needed
- Background check
- Office
- Continuous improvement
- Profit sharing
- Paid holidays
Quick Apply
9d
Service Dispatcher
Milton CAT —Clifton Park, NY
- $60,000 - $75,000 a year
- Online Application
- Background check
- Basic math
- Pass drug screening
- Paid holidays
- Disability insurance
Call Center Dispatch - Albany Medical Center Staffing Center
Aramark —Albany, NY
- $19 an hour
- Weekends as needed
- Fair chance
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Dispatcher and Customer Service Representative
Roberts Towing and Recovery Specialists —Albany, NY
- $23 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Dispatcher
Reimer Home Services —Clifton Park, NY
- $55,000 - $75,000 a year
- Full-time
- Background check
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
Quick Apply
12d
Service Coordinator Dispatcher
Kinsley Power Systems —Clifton Park, NY
- $23 - $30 an hour
- Mid-level
- Administrative experience
- 2 years
Quick Apply
STICC Operator I
GFT. —Albany, NY
- $41,000 - $50,000 a year
- Full-time
- Computer literacy
- English
- Office
- Disability insurance
- Health insurance
STICC Operator I
GFT —Albany, NY
- $41,000 - $50,000 a year
- Full-time
- Computer literacy
- English
- Office
- Disability insurance
- Health insurance
Service Dispatcher
John Ray and Sons —Troy, NY
- $22 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
1d
Dispatcher
Horizon Bradco - A Smart Care Company —Albany, NY
- $22 - $26 an hour
- Full-time
- Customer service
- Restaurant management
- Mid-level
Quick Apply
11d
Dispatcher / Customer Service Representative
Appolo Heating —Schenectady, NY
- $20 - $26 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Paid training
- Paid holidays
Quick Apply
1d
Dispatcher
HARADEN MOTORCAR CORPORATION DBA MOHAWK HONDA —Glenville, NY
- $60,000 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
Quick Apply
Public Safety Dispatcher - Siena University
Siena College —Loudonville, NY
- $19.51 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Dispatch Manager - Commercial Service
Horizon Bradco - A Smart Care Company —Albany, NY
- $51,000 - $77,000 a year
- Weekends as needed
- English
- Mid-level
- 1 year
- Opportunities for advancement
Quick Apply
Dispatcher
J.B. Hunt —Guilderland Center, NY
- $18.20 - $22.75 an hour
- Full-time
- High school diploma or GED
- Company driver
- Communication skills
- Paid parental leave
- Paid holidays
Service & Route Coordinator
Culligan by WaterCo —Troy, NY
- $20 an hour
- Microsoft Word
- Microsoft Excel
- Office
- Health insurance
- Dental insurance
Quick Apply
Field Services Coordinator/Dispatch
cb20 —Malta, NY
- $23 - $25 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Transportation Manager
Wildwood Programs —Latham, NY
- $62,400 - $75,100 a year
- Full-time
- CPR Certification
- Clean driving record
- Mid-level
11d

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dispatch operator jobs near albany ny

Service Advisor

1st Response Roadside Service
Albany, NY

Quick Apply

Job Details

Full-time
$20 - $24 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Safety equipment provided

Qualifications

Correspondence management
Phone communication
Service scheduling
Logistics customer service
Logistics
Dispatching
Data entry
Dispatch software communication
Multi-line phone systems
Client interaction via phone calls
Office record organization

Full Job Description

Dispatch and Billing Coordinator
Location: Albany, NY (On‑Site)
Company: First Response Roadside Service

Company Overview
First Response Roadside Service has been a trusted provider of roadside assistance in the Capital District for over 20 years. As a family‑owned business, we pride ourselves on quick response times and dedicated service to fleet and trailer haulers within a 100‑mile radius of Albany, NY.

Position Summary
We are seeking a Service Advisor to join our team. In this role, you will be essential in coordinating our roadside assistance operations and supporting billing activities, ensuring timely service to our clients and accurate invoicing. Strong organizational skills, attention to detail, and the ability to multitask are critical to maintaining efficient communication between our technicians, customers, and office operations.

Key Responsibilities

Coordinate and schedule roadside assistance requests promptly and efficiently.
Dispatch technicians based on location, availability, and service urgency.
Communicate with clients to provide real‑time updates on service status and estimated arrival times.
Accurately generate and process invoices for completed services in accordance with company procedures.
Verify service details, rates, and customer information to ensure accurate billing.
Track, log, and maintain records of service calls, technician assignments, and billing for reporting and audit purposes.
Manage organized digital and paper filing systems for dispatch and billing records.
Collaborate with technicians, management, and customers to resolve scheduling or billing issues.
Use dispatching, billing, and spreadsheet software to enter and manage data.
Follow company policies and safety procedures applicable to the office and shop environment.

Required Qualifications

Proven experience in dispatching, billing, or administrative coordination (roadside assistance, transportation, logistics, or automotive/truck repair industry preferred but not required).
Excellent communication skills, both verbal and written, with a professional phone manner.
Strong organizational skills and attention to detail.
Ability to thrive in a fast‑paced, high‑pressure environment while managing multiple tasks simultaneously.
Proficiency with computers and common office software, including Excel or Google Sheets; familiarity with billing and/or dispatch platforms.
Ability to learn and follow established procedures for dispatch and billing.

Preferred Qualifications

Prior experience in a commercial truck, trailer, towing, or roadside service setting.
Experience using dispatch software and/or customer relationship management (CRM) systems.
Basic understanding of service codes, labor rates, and related billing concepts.

Work Schedule

Full‑time position. Typical schedule Monday–Friday, 8:00 a.m.–5:00 p.m.
Occasional overtime work may be required based on business needs.

Work Environment Disclosure
This position is based on‑site within an active and fast‑paced commercial truck and trailer repair shop. The workspace is shared with or adjacent to the shop floor, and regular exposure to the following is part of the daily environment:

Diesel fumes and exhaust
Grease, oil, and dirt
Shop noise (including power tools, air compressors, engines, and other equipment)
Moving vehicles and equipment in and around the facility

Appropriate safety practices and personal protective equipment (PPE) will be provided in accordance with company policy and applicable safety regulations. Candidates must be comfortable working in these conditions as an essential requirement of the role, with or without reasonable accommodation, consistent with applicable law.

Physical Requirements

Ability to remain seated or standing at a workstation for extended periods.
Ability to occasionally walk through the shop environment to communicate with technicians or access records.
Ability to occasionally lift and carry office materials or files (generally up to 20 pounds).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, in accordance with applicable law.

Compensation and Benefits

Compensation:$20.00–$24.00 per hour, based on experience and qualifications
Benefits: Health insurance options, paid time off, 401(k)

Equal Employment Opportunity Statement
First Response Roadside Service is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, citizenship, age, disability, genetic information, marital status, veteran or military status, domestic violence victim status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.

ADA / NY Disability Law and Work Environment Disclosure

Because your work environment includes diesel fumes, noise, and shared space with a shop floor:

Under the ADA and the New York Human Rights Law, you may describe the actual work environment and essential physical requirements, but you generally must:
Focus on essential job functions, not assumptions about disability.
Include that functions will be performed “with or without reasonable accommodation”.
Be open to reasonable accommodation requests for qualified individuals with disabilities, unless doing so would impose an undue hardship.

Safety and OSHA Considerations

Federal Occupational Safety and Health Act and OSHA regulations require employers to furnish a workplace free from recognized hazards.
You also actually implement safety measures, training, and PPE.
The job description is consistent with your safety policies and practices.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

Quick Apply

Refine Your Search

dispatch operator jobs in albany ny

Service Advisor

Coordinator, Dispatch

Dispatcher for HVAC Service

Service Dispatcher

Call Center Dispatch - Albany Medical Center Staffing Center

Dispatcher and Customer Service Representative

Dispatcher

Service Coordinator Dispatcher

STICC Operator I

STICC Operator I

Service Dispatcher

Dispatcher

Dispatcher / Customer Service Representative

Dispatcher

Public Safety Dispatcher - Siena University

Dispatch Manager - Commercial Service

Dispatcher

Service & Route Coordinator

Field Services Coordinator/Dispatch

Transportation Manager

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