Top 309 Customer service representative Jobs in Albuquerque, Nm

Customer Service Advocate
UnitedHealthcare —Albuquerque, NM
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Sales
- Pass drug screening
- Paid training
4d
Citizen Contact Agent II UC2
Technology and Innovation —Albuquerque, NM
- $53,227.20 a year
- Weekends as needed
- Word processing
- Mid-level
- High school diploma or GED
- Paid parental leave
- Paid holidays
12d
Client Success Representative (Remote)
Demand.com —Albuquerque, NM
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representitive
SRS Building Products - Albuquerque —Albuquerque, NM
- $20 - $25 an hour
- Background check
- Spanish
- Clean driving record
- Wellness program
- Paid parental leave
Customer Service Representative
Contact Government Services, LLC —Albuquerque, NM
- $15 - $16 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
University of New Mexico —Albuquerque, NM
- $15.00 - $19.30 an hour
- Part-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
State of New Mexico Contact Center Agent
Accenture —Albuquerque, NM
- $18.00 - $27.50 an hour
- 8 hour shift
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
3d
Work from Home - Pharmacy Tech Support/Call Center Rep (10a-7p ET) - National
IQVIA —Albuquerque, NM
- $18 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English
- Work from home
5d
Customer Service Representative
FYZICAL Therapy and Balance Centers —Albuquerque, NM
- Full-time
- Hybrid work
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply
Lovelace Medical Group - Customer Service Coordinator Careers
Lovelace Health System —Albuquerque, NM
- Full-time
- Surgery
- High school diploma or GED
- Clinic
- Health insurance
- Tuition reimbursement
Customer Service Representative
Mr. Handyman —Albuquerque, NM
- $18 - $22 an hour
- Monday to Friday
- Background check
- Mid-level
- Office
- Paid holidays
- Paid time off
3d
Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Albuquerque, NM
- $15.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
Quick Apply
Customer Success Specialist
P2C —Albuquerque, NM
- Part-time
- School experience
- Up to 50% travel
- Mid-level
Financial Service Trainee – Albuquerque, NM – Customer Service
LSI —Albuquerque, NM
- From $17 an hour
- Weekends as needed
- Spanish
- Customer service
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
Customer Service Representative
Ken Brudos State Farm Agency —Albuquerque, NM
- $45,000 - $85,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Bilingual Retail Customer Service Specialist (Spanish)
Sherwin-Williams —Albuquerque, NM
- $15.83 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Support Specialist
Southwest Capital Bank —Albuquerque, NM
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
10h
Financial Customer Associate - Albuquerque
Fidelity Investments —Albuquerque, NM
- 8 hour shift
- Office
- High school diploma or GED
- 1 year
- 401(k)
Financial Customer Associate - Bilingual - Albuquerque
Fidelity Investments —Albuquerque, NM
- 8 hour shift
- Bilingual
- Office
- High school diploma or GED
- 401(k)
Mortgage Origination - Customer Service Representative
Leidos —Albuquerque, NM
- $20 - $22 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- AD&D insurance
- Paid holidays

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Customer Service Advocate

UnitedHealthcare -
Albuquerque, NM

Apply Now

Job Details

Full-time
$18 - $32 an hour
4 days ago

Benefits

Paid training

Qualifications

Windows
Desktop applications
Individual consumer customer service

Full Job Description

This position is Remote in New Mexico OR Kentucky. You will have the flexibility to work remotely* as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our healthcare system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30am-6:00pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer a comprehensive up to 7 weeks paid training program, held Monday through Friday from 8:30 AM to 5:00 PM CST (schedule subject to change). Please note that 100% attendance is required throughout the training period to ensure your success in the role. Training will be on camera and conducted virtually from your home.

Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

This video features some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You'll also hear about the culture and career pathing opportunities at UnitedHealthcare.

Primary Responsibilities:

Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Support customers in confidently navigating myuhc.com and other UnitedHealth Group websites, while encouraging and reassuring them to become self-sufficient by using our digital self-service tools and resources.
Serve as a key support resource across multiple Medicaid markets

This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of customer service or relevant experience analyzing and solving issues/concerns
Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30am - 6:00pm CST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
Sales or account management experience
Experience supporting or working with Medicaid members
Experience working in a high-volume call center

Telecommuting Requirements:

Reside within the state of New Mexico or Kentucky
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting)

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $18 - $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Refine Your Search

customer service representative jobs in albuquerque, nm

Customer Service Advocate

Citizen Contact Agent II UC2

Client Success Representative (Remote)

Customer Service Representitive

Customer Service Representative

Customer Service Associate

State of New Mexico Contact Center Agent

Work from Home - Pharmacy Tech Support/Call Center Rep (10a-7p ET) - National

Customer Service Representative

Lovelace Medical Group - Customer Service Coordinator Careers

Customer Service Representative

Seasonal (Temporary) Customer Service Call Center Agent

Customer Success Specialist

Financial Service Trainee – Albuquerque, NM – Customer Service

Customer Service Representative

Bilingual Retail Customer Service Specialist (Spanish)

Customer Support Specialist

Financial Customer Associate - Albuquerque

Financial Customer Associate - Bilingual - Albuquerque

Mortgage Origination - Customer Service Representative

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