Top 16 Desktop support technician Jobs in Albuquerque, Nm

Senior IT Support Technician - (DVR #10432+)
State of New Mexico —Albuquerque, NM
- $27.37 - $41.06 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
12d
Senior IT Support Specialist
RS21 —Albuquerque, NM
- $75,000 - $100,000 a year
- Full-time
- Google Workspace
- Computer science
- 6 years
Quick Apply
Windows Desktop Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Research
- Windows
- High school diploma or GED
Information Services Technician II or III (Depending on Experience)
First Choice Community Healthcare INC —Albuquerque, NM
- Full-time
- Computer Science
- HIPAA
- Mid-level
- Mileage reimbursement
13d
Infrastructure/System Administrator
CACI —Albuquerque, NM
- $63,300 - $129,700 a year
- Full-time
- Bachelor's degree
- Travel
- Experience equivalent to degree accepted
- Health insurance
4d
End User Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Research
- Mid-level
- Windows
CSM Technician (Field Services)
Unity —Albuquerque, NM
- Analysis skills
- 1 year
- Communication skills
Quick Apply
IT Technician I
Goodwill Industries of New Mexico —Albuquerque, NM
- From $18.50 an hour
- Full-time
- Clean driving record
- Pass drug screening
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Durable Medical Equipment Delivery Driver - Albuquerque, NM
Dragonfly Health —Albuquerque, NM
- $21.50 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
IT Technical Support Technician II
New Mexico Mutual Casualty Company —Albuquerque, NM
- From $60,000 a year
- Full-time
- Computer Science
- Inventory management
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
SWIFT Walk Up Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Laboratory
- Mid-level
- High school diploma or GED
4d
Hardware & Software Specialist – In-Store Technician
Daedalus Teks —Albuquerque, NM
- $13.00 - $14.50 an hour
- Part-time
- Mid-level
- Residential
- Computer networking
Quick Apply
Network/System Administrator II
gTANGIBLE Corporation —Albuquerque, NM
- Full-time
- Customer service
- System design
- 3 years
Quick Apply
Field Service Technician
FlexTG —Albuquerque, NM
- Background check
- Clean driving record
- Computer literacy
Infrastructure Network Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Mid-level
- Windows
- Team management

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Service Desk Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available.
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Senior IT Support Technician - (DVR #10432+)

State of New Mexico -
Albuquerque, NM

Apply Now

Job Details

Full-time
$27.37 - $41.06 an hour
12 days ago

Qualifications

Desktop computer repair
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)

Full Job Description

Posting Details

Disability Determination Services, which is 100% federally funded, adjudicates cases for Social Security disability benefits.
Why does the job exist?

The Senior IT Support Technician positions will serve as the technical expert on desktop, phone network, SSA/State of New Mexico network support and analysis, ensuring resolution of all reported issues. These positions serve as a technical expert or support in the DDS IT help desk and will work with federal SSA counterparts, and/or State of New Mexico IT chain of command. These positions will support the New Mexico Disability Determinations department in all aspects of federal systems access and compliance for all end user support functions, following separation of duties and concept of least privilege. These positions will serve as the agency subject matter expert on SSA Printer needs and solutions, SSA Infrastructure, Amazon Connect phone issues and data gathering, inventory monitoring and reporting, active directory and user access/removal needs.
These positions will serve as the point of escalation in response to requests for various hardware, software, peripheral, and networking technical assistance and will escalate more complex problems to appropriate State of New Mexico, SSA IT, or vendor resources
These positions will be responsible to document, track, and monitor the systems problems and facilitate a timely resolution. These positions will be expected to update knowledge database with problem resolution methods, strategies, policies, procedures and business processes. These positions will provide professional end user customer support, technical guidance and systems/IT training to staff, following SSA and/or State of New Mexico/NMDVR policies, procedures, rules and regulations. These positions may lead or direct lower-level staff. These positions are expected to stay current on industry standards, evolving technologies, and methodologies and share this information with DDS/DVR leadership in a positive and collaborative approach. These positions may assist in the evaluation, testing and implementation of operating systems, applications, and peripherals. These positions will diagnose and resolve both simple and complex IT and TelCom (both SSA and State of New Mexico) problems. These positions will maintain all DDS systems inventory and use SSA Asset Management Portal (AMP) to manage inventory. These positions will serve as the agency systems security office and will participate in all systems related audit needs and compliance efforts.
How does it get done?

Assist end users(internal customers) on all IT help desk issues. May create SSA or S0NM help desk tickets to escalate issues outside of access.
Assist with coordination of the agency internal security/access controls which include, but is not limited to, systems access, systems security controls, reporting, and emergency preparedness/disaster recovery.
Supports communication efforts by effectively creating clear and concise correspondence, creating basic reports, generating emails, and utilizing spreadsheets to track inventories, gather data and ensure compliance.
Conduct routine systems maintenance and document identified deficiencies, track those deficiencies and provide timely resolutions for all systems issues.
Will assist in the coordination of required inspections and facility secure access escorting of vendors/key stakeholders.
Adheres to federal and state auditing requirements and timelines. Conducts routine review of agency systems information and compliance, following agency and/or state/federal policies, procedures, rules, regulations.
Provide ongoing training and support for agency systems access controls, printer and phone needs, and audit reporting requirements following federal and state guidelines. Provide routine communication to stakeholders on systems responsibilities and emergency preparedness, systems security plan, systems access controls, and data reporting. Collaborates on solutions and potential workarounds when stakeholders identify needs.
Who are the customers?

Citizens of New Mexico, Internal customers within the New Mexico Disability Determinations unit, and agency key stakeholders.
Ideal Candidate

Citizens of New Mexico, Internal customers within the New Mexico Disability Determinations unit, and agency key stakeholders.
Minimum Qualification

High School diploma or equivalent and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
Employment Requirements

Successful passing of a background investigation.
Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display terminal (VDT) and extensive personal computer and phone usage. Some travel may be required. Ability to lift up to 50 lbs.
Supplemental Information

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Agency Contact Information: Charles Hamlin (505) 803-4986 Email The NMDVR is an equal opportunity employer. If an applicant selected for an interview needs a reasonable accommodation to participate in the interview process, please inform the agency contact listed in the job posting.

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.

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Refine Your Search

desktop support technician jobs in albuquerque, nm

Senior IT Support Technician - (DVR #10432+)

Senior IT Support Specialist

Windows Desktop Support Technician

Information Services Technician II or III (Depending on Experience)

Infrastructure/System Administrator

End User Support Technician

CSM Technician (Field Services)

IT Technician I

Durable Medical Equipment Delivery Driver - Albuquerque, NM

IT Technical Support Technician II

SWIFT Walk Up Support Technician

Hardware & Software Specialist – In-Store Technician

Network/System Administrator II

Field Service Technician

Infrastructure Network Technician

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