Top 9 Windows desktop support technician Jobs in Albuquerque Nm

Windows Desktop Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Research
- Windows
- High school diploma or GED
IT Technical Support Technician II
New Mexico Mutual Casualty Company —Albuquerque, NM
- From $60,000 a year
- Full-time
- Computer Science
- Inventory management
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d
Infrastructure/System Administrator
CACI —Albuquerque, NM
- $63,300 - $129,700 a year
- Full-time
- Bachelor's degree
- Travel
- Experience equivalent to degree accepted
- Health insurance
6d
Information Services Technician II or III (Depending on Experience)
First Choice Community Healthcare INC —Albuquerque, NM
- Full-time
- Computer Science
- HIPAA
- Mid-level
- Mileage reimbursement
IT Technician I
Goodwill Industries of New Mexico —Albuquerque, NM
- From $18.50 an hour
- Full-time
- Clean driving record
- Pass drug screening
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
End User Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Research
- Mid-level
- Windows
Senior IT Support Specialist
RS21 —Albuquerque, NM
- $75,000 - $100,000 a year
- Full-time
- Google Workspace
- Computer science
- 6 years
Quick Apply
Hardware & Software Specialist – In-Store Technician
Daedalus Teks —Albuquerque, NM
- $13.00 - $14.50 an hour
- Part-time
- Mid-level
- Residential
- Computer networking
Quick Apply
Infrastructure Network Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Mid-level
- Windows
- Team management

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Windows Desktop Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within…
Infrastructure/System Administrator
CACI —Albuquerque, NM
You will support multiple sites across the United States via remote tools, communication platforms, and occasional travel. Active TS/SCI with polygraph.
$63,300 - $129,700 a year
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Windows Desktop Support Technician

Edgewater Federal Solutions, Inc. -
Albuquerque, NM

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Customer communication
Windows
Computer hardware
Desktop applications
Typing
Productivity software

Full Job Description

Overview:

Edgewater Federal Solutions is seeking a Windows Desktop Support Technician.

The candidate will support the Computer Field Services and provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs). The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

Responsibilities:

Provide prompt response to all assigned service requests, ensuring the standard performance requirement is met.
Troubleshoot the system problems & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework).
If unable to repair on initial visit, validate the user’s problem & provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired.
Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits.
Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
Appropriately document all required information into the ticket tracking system.
Ensure system is appropriately secured (case is locked, system password protected, etc.).
Complete site specific, preventative maintenance checklist. If needed, escalate to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
Meet required productivity expectations, including Field Service Team metrics.
Meet or exceed all performance service level targets.
Make every attempt, to resolve service requests remotely.
Partner with team members to communicate new solutions and assist other technicians when volume is low.
Contribute to the knowledgebase (KB) through research of articles, training courses, on the job learning, etc. Participate in IT projects. .
Create & maintain knowledge.
Exercise appropriate workflow & time management.
Other duties as assigned.

Qualifications:

HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
Related experience may be substituted for relevant education and vice versa.
Must be able to obtain and maintain a U.S. Dept. of Energy Clearance
U.S. Citizenship is required.

Required Skills:

Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
6 months of customer help desk experience.
Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
Ability to type 35 WPM.

Desired:

Experience in the current customer environment
Associates Degree or bachelor’s degree in information technology, or related discipline.
Experience with ServiceNow.
Experience with KCS methodology.
Any additional requirements determined by the Service Manager.
Ability to type 50+ WPM

Examples of Relevant Certifications:

A+, NET+, ACMT, Microsoft Fundamentals, etc., ITIL v4 Foundations Certification, KCS Foundations, CompTia Certifications, ACSP or JAMF Certs

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law

Apply Now

Refine Your Search

windows desktop support technician jobs in albuquerque nm

Windows Desktop Support Technician

IT Technical Support Technician II

Infrastructure/System Administrator

Information Services Technician II or III (Depending on Experience)

IT Technician I

End User Support Technician

Senior IT Support Specialist

Hardware & Software Specialist – In-Store Technician

Infrastructure Network Technician

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