Top 135 Customer service representative Jobs in Alexander, Ny

Customer Service Representative II - Batavia, NY
Maximus —Batavia, NY
- $18.00 - $20.50 an hour
- Word processing
- Mid-level
- Office
- Paid holidays
- Disability insurance
Consumer Services Temp
Apollo Professional Solutions, Inc. —East Aurora, NY
- $17 - $18 an hour
- Contract
- Inventory management
- Customer service
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
7d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Depew, NY
- $18 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
- Health insurance
- Military leave
Contact Center Supervisor
Northwest Bank —Buffalo, NY
- $63,300 - $75,000 a year
- Full-time
- Mid-level
- Finance
- Bachelor's degree
Quick Apply
14d
Collections Agent/Customer Service Representative
Northstar Location Services —Buffalo, NY
- $16 - $25 an hour
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Paid training
- Health savings account
Quick Apply
Online Chat Representative
Cappellino Buick GMC —Amherst, NY
- $25 - $40 an hour
- Full-time
- High school diploma or GED
- Bachelor's degree
- Communication skills
- Dental insurance
- Vision insurance
Quick Apply
14d
Customer Account Specialist
Astronics —East Aurora, NY
- $28 - $32 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health savings account
- Employee stock purchase plan
5d
Client Service Manager
Gallagher —Attica, NY
- $40,500 - $61,000 a year
- Mid-level
- High school diploma or GED
- 1 year
Customer Experience Agent - Team Lead
Tompkins Financial Corporation —Batavia, NY
- $22 - $25 an hour
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- High school diploma or GED
- Free parking
- Profit sharing
On-Call Customer Experience Agent
Tompkins Financial Corporation —Batavia, NY
- $18.00 - $19.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Writing skills
- Referral program
Customer Service Representative
Independent Health —Buffalo, NY
- $19 an hour
- Overtime
- Hybrid work
- Research
- Office
- High school diploma or GED
- Paid time off
Contact Center Agent III
NBT Bank —Williamsville, NY
- $22.61 - $30.15 an hour
- Full-time
- Remote
- Classroom
- Research
- Mid-level
- Health savings account
- Disability insurance
4d
Commercial Customer Service Specialist
M&T Bank —Williamsville, NY
- $20.55 - $34.25 an hour
- Full-time
- Hybrid work
- Mid-level
- 1 year
- Associate's degree
Customer Service/Sales
Home Depot —Batavia, NY
- $17.00 - $19.50 an hour
- Entry level
Customer Success Manager
Disguise Technologies Ltd —York, NY
- $95,000 - $110,000 a year
- Hybrid work
- English
- Mid-level
- Travel
Quick Apply
Customer Experience Agent
Tompkins Financial Corporation —Batavia, NY
- $18.00 - $19.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Writing skills
- Free parking
- Profit sharing
14d
Merchant Customer Service Specialist I
M&T Bank —Williamsville, NY
- $20.55 - $34.25 an hour
- Full-time
- Hybrid work
- Computer skills
- 1 year
- Associate's degree
Director – Contact Center Customer Service
M&T Bank —Williamsville, NY
- $154,700 - $257,900 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Master's degree
Associate Client Manager
Gallagher —Batavia, NY
- $51,000 - $76,500 a year
- Mid-level
- High school diploma or GED
- Bachelor's degree
Customer Service Representative
Livingston Insurance Agency, Inc. —Geneseo, NY
- $40,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Organizational skills
- Paid training
- 401(k)
Quick Apply
13d

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Customer Service Representative II - Batavia, NY

Maximus -
Batavia, NY

Apply Now

Job Details

$18.00 - $20.50 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

Presentation software
Word processing

Full Job Description

Essential Duties and Responsibilities:

Serve as a subject matter resource for customer inquiries received via telephone, interactive voice response (IVR), web based portals, or outreach activities regarding program information and services.
Manage and support escalated enrollment cases and processes in accordance with established case resolution procedures.
Respond to complex or sensitive customer concerns by applying program policies, procedures, and guidelines to determine appropriate actions or referrals.
Accurately document customer interactions, case activity, outreach efforts, and actions taken in applicable systems.
Navigate and utilize multiple systems, tools, and data sources to retrieve, review, compare, analyze, and verify customer or program information.
Conduct outbound contacts to customers to obtain corrections, clarification, or required documentation to support case resolution or enrollment verification.
Review and compare customer submitted documentation, including income or eligibility materials, against application data to verify accuracy and compliance.
Apply program knowledge to educate customers on program offerings, eligibility requirements, enrollment options, and available services.
Support customers throughout multiple phases of the application or service lifecycle, from enrollment through receipt of benefits or services.
Identify issues, trends, or barriers impacting customer engagement or service delivery and report concerns to management or project staff as appropriate.
Collaborate with internal teams, client escalation groups, and external partners to support effective resolution of customer issues and project objectives.
Maintain confidentiality and security of customer, provider, and program information at all times.
Meet or exceed established productivity, quality assurance, and performance standards.
Attend required meetings and trainings and maintain up to date knowledge of programs, systems, policies, procedures, and compliance requirements.
Perform other related duties as assigned by management.
Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
Assist clients with the enrollment/transfer/disenrollment process
Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
Assist Call Center Operations and other departments as determined by project management to meet business needs
Regular member of a processing unit within the Outreach department:

EEU

Data Entry

Manual Notices

Conduct shadowing / training activities with new hires
Works in assigned special projects
Maintain Certified Application Counselor (CAC) active certification
Conduct Certified Application Counselor (CAC) tasks in select counties
Maintain updated knowledge of the New York Medicaid Choice Project
Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
Perform other duties as assigned by Management

Minimum Requirements

High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
Prior work experience in customer service, data entry and/or data processing
Experience working with MS office applications (Excel, PowerPoint & Word)
Must be able and willing to travel and provide site coverage as needed

Preferred Requirements

Some college or college degree
Experience with New York Medicaid
2+ years of experience in customer service or related position
Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines.
Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.

Home Office Requirements for 1 to 2 weeks of remote training

Candidates must have their own laptop/computer equipment with Windows 11 Operating System or MacOS 13 Ventura or higher.
Private and secure workspace
Reliable high-speed internet service
Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
Minimum 5 Mpbs upload speeds

Maximus Required Computer Operating System for 1 to 2 weeks of remote training

Windows11 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer.
For HP Users, Maximus requires removal of SMode

Maximus restricts smartphone and low performing computer platforms (such as chromebooks) from accessing Amazon WorkSpaces (AWS).

#NYMC #NYMCCSR #LI-Onsite

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary
$18.00

Maximum Salary
$20.50

Apply Now

Refine Your Search

customer service representative jobs in alexander, ny

Customer Service Representative II - Batavia, NY

Consumer Services Temp

Bilingual Customer Service Specialist (Spanish)

Contact Center Supervisor

Collections Agent/Customer Service Representative

Online Chat Representative

Customer Account Specialist

Client Service Manager

Customer Experience Agent - Team Lead

On-Call Customer Experience Agent

Customer Service Representative

Contact Center Agent III

Commercial Customer Service Specialist

Customer Service/Sales

Customer Success Manager

Customer Experience Agent

Merchant Customer Service Specialist I

Director – Contact Center Customer Service

Associate Client Manager

Customer Service Representative

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