Top 2302 Customer experience analyst Jobs in Alexandria, Va

Business Analyst
The Efficiency Group —Arlington, VA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- 5 years
- Word processing
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
7d
Analyst
Thomson Reuters —McLean, VA
- $74,200 - $158,700 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health savings account
MyChart Digital Solutions Analyst
VHC Health —Alexandria, VA
- $70,886.40 - $126,942.40 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Analyst, FP&A
CVS Health —Washington, DC
- $43,888 - $102,081 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Epic Clinical Analyst I
VHC Health —Alexandria, VA
- $70,886.40 - $126,942.40 a year
- Full-time
- Microsoft Outlook
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Associate Tech Support Analyst
Optum —Washington, DC
- $28.94 - $51.83 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- AD&D insurance
- Employee stock purchase plan
Data Analyst Supporting the DEA
FSA Federal —Arlington, VA
- Customer service
- Military
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Analyst
TOWER STRATEGY GROUP —Alexandria, VA
- Full-time
- Mid-level
- Office
- Project management
Analyst
Rios Partners —Arlington, VA
- $59,500 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Profit sharing
- Paid jury duty
Public Health Analyst
Alpha Omega Integration —Vienna, VA
- $60,000 - $75,000 a year
- Hybrid work
- 6 years
- Mid-level
- Master's degree
- Health savings account
- Paid holidays
Quick Apply
Data Analyst
Georgetown University —Washington, DC
- $26.26 - $48.32 an hour
- Part-time
- Microsoft Excel
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
3d
Management Analyst
Rios Partners —Arlington, VA
- $140,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Profit sharing
- Paid jury duty
Analyst 1, CyberTipline
National Center for Missing & Exploited Children —Alexandria, VA
- $55,000 - $63,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Flexible schedule
Quick Apply
Data Analyst
Polaris Consulting Group —Falls Church, VA
- Part-time
- Background check
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Data Analyst
Infinite Management Solutions, LLC —Falls Church, VA
- $41 - $52 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Writing skills
GSA Data Analyst 1
The Rehancement Group —Fairfax, VA
- From $65,000 a year
- 8 hour shift
- Remote
- Google Workspace
- Mid-level
- SQL
- Health insurance
- 401(k) matching
Quick Apply
News Audience Analyst
The Washington Post —Washington, DC
- $73,600 - $101,300 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Paid holidays
Billing Business Analyst
Streamline Healthcare Solutions —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- Analysis skills
Accounts Payable Analyst
Clark Construction Group —McLean, VA
- $45,000 - $140,000 a year
- Full-time
- Research
- Mid-level
- Office
- Commuter assistance
- Disability insurance
Counterterrorism Watchlist Analyst - Junior and Mid-Level Open
BAE Systems Inc. —McLean, VA
- $64,926 - $110,374 a year
- Extended hours
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Paid holidays

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customer experience analyst jobs near alexandria, va

Business Analyst

The Efficiency Group -
Arlington, VA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Process improvement standards implementation
Word processing
Client rapport building
Six Sigma methodology implementation
Collaborating with government agencies
Policy analysis
Bachelor's degree
Managing projects
Operational excellence initiatives
Productivity software
Cross-functional communication

Full Job Description

Job Description

This is a remote position located in the Washington DC area and is a client facing role requiring rapport development. As a Business Analyst, you will provide support to a federal agency by analyzing information from multiple sources and developing effective policies, SOPs, job aids, and other guidance document types. Serves as the primary content developer and writer for a process/documentation development project. Must have familiarity with scientific research terminology and human subjects research.

Job Responsibilities

Collaborate with Team and client subject matter experts (SMEs) to develop or update guidance documents where gaps have been identified.
Conduct research on governing policies, regulations, and peer organization practices to inform content development.
Prepare first drafts of guidance documents; collect and implement stakeholder comments; deliver polished final versions for vetting and approval.
Develop multiple types of guidance documents including SOPs, Job Aids , FAQs, etc.
Support rollout communications and publishing of finalized guidance documents.
Provide editorial assistance and graphic support for in-progress documents.
Develop resources (SOPs, job aids, standards) to support program transition and long-term sustainability.
Provide other client support, as tasked.

Job Requirements

Bachelor's Degree required
Mimimum of 5 years of demonstrated experience in business analysis, technical writing, policy development, or a closely related field.
Demonstrated experience drafting and editing federal agency guidance documents (policies, SOPs, job aids, fact sheets, or similar) strongly preferred
Direct Experience with Federal government agencies and process improvment.
Familiarity with NIH or HHS operational structures preferred.
Experience organizing and managing Lean Six Sigma / process improvement projects.
Intermediate to advanced proficiency with industry-standard word processing, spreadsheet, and presentation software.

Skills, Abilities and Behaviors

Focused on the customer, their needs, expectations and requirements.
Effective, experienced communicator able to support both large and small process groups.
Experience with effective communciations organization wide.
Able to work individually or in groups to identify customer challenges, determine strategies for meeting those strategies
Excellent verbal and written communication;
Team player ready to focus on the customer

Supplemental Capabilities

Power BI

Tools & Technologies

MS Office Suite
MS Visio
MS Project

Additional information

Preferred candidates will be located within the Washington DC, Maryland, Northern Virginia (DMV) area. Travel to customer sites may be required, clients are in the DMV area. Travel to customer sites is not reimbursed for hybrid employees.

Company Description

Established in 2015, The Efficiency Group is a small, process improvement/Lean Six Sigma (LSS) training and consulting firm dedicated to helping business or government organizations improve operational performance in a practical, commonsense manner using LSS techniques. Our unique HELIX-S approach emphasizes understanding and working within an organization’s culture to deploy improved business processes and support business process optimization.

The Efficiency Group is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you live within the Washington DC metro Area

Education:

Bachelor's (Required)

Ability to Commute:

Arlington, VA 22203 (Required)

Work Location: Hybrid remote in Arlington, VA 22203

Quick Apply

Refine Your Search

customer experience analyst jobs in alexandria, va

Business Analyst

Analyst

MyChart Digital Solutions Analyst

Analyst, FP&A

Epic Clinical Analyst I

Associate Tech Support Analyst

Data Analyst Supporting the DEA

Analyst

Analyst

Public Health Analyst

Data Analyst

Management Analyst

Analyst 1, CyberTipline

Data Analyst

Data Analyst

GSA Data Analyst 1

News Audience Analyst

Billing Business Analyst

Accounts Payable Analyst

Counterterrorism Watchlist Analyst - Junior and Mid-Level Open

I want to receive the latest job alert for customer experience analyst in alexandria, va

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