Top 3887 Guest experience manager Jobs in Alexandria, Va

Guest Services Manager
International Spy Museum —Washington, DC
- $70,000 - $75,000 a year
- Weekends as needed
- 5 years
- Mid-level
- High school diploma or GED
Quick Apply
Guest Experience Manager
Salamander Employer DC, LLC —Washington, DC
- $68,000 - $73,000 a year
- Weekends as needed
- Computer literacy
- Research
- 3 years
Quick Apply
Guest Experience Manager
Salon deZEN —Alexandria, VA
- $46,000 a year
- Full-time
- Management
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent - Guest Experience Manager
Club Quarters —Washington, DC
- Overnight shift
- Hotel
- Continuous improvement
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Guest Relations Manager
The Park at 14th —Washington, DC
- Weekends as needed
- Mid-level
- Conflict management
- Communication skills
VIP Host (Event Entry & Guest Experience)
The Park at 14th —Washington, DC
- $18 - $40 an hour
- Weekends as needed
- Bar
- Restaurant
- Communication skills
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Manager, Hilton Honors Elite Experience
Hilton —McLean, VA
- $90,000 - $130,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Paid parental leave
- Employee stock purchase plan
6d
Employee Experience & Office Manager
Axon —Sterling, VA
- $65,025 - $104,040 a year
- Email
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Guest Service Agent
Hilton DC National Mall The Wharf —Washington, DC
- $30.25 an hour
- English
- Hotel
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
6d
Assistant Manager, Guest Experience | Tysons Corner
Lululemon —McLean, VA
- $27.31 - $46.19 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Guest Service Manager (Manager on Duty)
TG Administration LLC —Washington, DC
- $23 an hour
- Part-time
- Mid-level
- Residential
- High school diploma or GED
- Health insurance
- 401(k) matching
Quick Apply
Manager, Events Management
ASME INTERNATIONAL —Washington, DC
- $105,000 - $115,000 a year
- Full-time
- Bachelor's degree
- Travel
- Experience equivalent to degree accepted
Quick Apply
Event Experience Manager
Marriott International, Inc —National Harbor, MD
- $28.35 - $30.27 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Manager, Workplace Environment & Experience
United Nations Foundation —Washington, DC
- $70,000 - $80,000 a year
- Hybrid work
- 5 years
- Research
- Office
- 403(b) matching
- Health savings account
Quick Apply
Guest Service Agent
Courtyard by Marriott Alexandria Old Town/Southwest —Alexandria, VA
- $19 - $23 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Program Manager
Stand Together —Arlington, VA
- $90,000 - $120,000 a year
- Full-time
- 5 years
- Data analysis skills
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Valet Guest Services Manager - Washington DC
Parking Management Company —Washington, DC
- Up to $5,250 a month
- Overtime
- Background check
- Mid-level
- 3 years
- Paid training
- Health insurance
Quick Apply
10d
Manager, Programs
Washington Nationals Baseball Club —Washington, DC
- $70,000 - $80,000 a year
- Weekends as needed
- Background check
- School experience
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
Guest Service Representative
Marriott International, Inc —Washington, DC
- $26.06 - $30.95 an hour
- Full-time
- Entry level
- Resort
Customer Experience Manager
The Great Escape Room —Arlington, VA
- From $55,000 a year
- Weekends as needed
- Mid-level
- Communication skills
- Paid time off
Quick Apply

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Guest Services Manager

International Spy Museum -
Washington, DC

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year

Qualifications

Customer communication
Managing teams in a customer support role
Team leadership
Processing cash transactions
High school diploma or GED
Supervising experience
Task prioritization
POS systems

Full Job Description

Summary

The Guest Services (GS) Manager serves as a key part of the Guest Services Management Team. This role is ideal for a people focused manager and operational problem-solver who does well in a fast paced and constantly evolving setting. The ideal candidate will have excellent organizational and communication skills, proven success with people management and operations, and enjoy working with the public while supervising a guest relations team. The Manager also provides floor support in a managerial role. This position works with all departments on leading and coordinating all aspects of the guest experience at the SPY Museum.

Success Traits

A genuine interest in working with the public in an engaging, interactive setting
Technically proficient with strong organization skills and attention to detail
A friendly, outgoing personality who is self-motivated and shows initiative to succeed within a team environment
Ability to follow detailed instructions and established procedures while also embracing new tasks and working practices
Ability to lead and communicate effectively with a diverse team and guests.
Ability to represent the museum in a positive and professional manner
Proactive and collaborative problem-solver seeking to understand and make smart decisions through consistent effective communication, positive influence, and leading by example

Responsibilities

Lead the Museum’s Guest Services department, including all exhibit spaces and all programming and logistical support associated
Responsible for opening and closing of museum daily
Manage and participate in recruiting, onboarding, scheduling and training in line with best practices
Give and receive feedback with colleagues to learn, develop, and support each other
Ensure standard operating procedures follow museum policies and communicate to all other departments
Support the GS Department budgetary process, to include but not limited to budget planning, payment requests, budget reconciliation, payroll, and forecasting
Administer museum policies and procedures
Works with GS Management team handling floor posts, supervising hourly and leadership team while facilitating the Museum experience
Represent yourself and the museum positively during internal and customer interactions
Champion the SPY Museum Mission through memorable and authentic experiences for guests and team members
Liaison with Human Resources team
Perform other related duties and responsibilities as required or assigned

Education & Experience Required

High School Diploma or equivalent required, college preferred.
At least 5 years of customer service experience.
At least 5 years of Management or Supervisory experience.
Proficiency with Microsoft Suite; Salesforce preferred.
Experience cash handling and using POS Systems.
Candidate must show strong written and verbal communication skills.

Skills Preferred

Excellent guest engagement, communication and organizational skills
Ability to lead and thrive in a dynamic and fast-paced environment
Problem solving ability to proactively anticipate and address various needs, inquires and challenge and implement creative solutions
Ability to coach and counsel new and tenured team members on people operations and best practices
Time management proficiency in multitasking and prioritization to handle tasks simultaneously

Special Considerations

This is a full-time salaried position required to work weekends and holidays.
This role requires extended periods of standing and walking. Ability to handle, lift and move items weighing up to 40 pounds.

How to apply:

For employment consideration, please submit a cover letter that includes how you identify frontline skill gaps in your team, and how you build and train the team to fill those gaps, and a resume online.

Quick Apply

Refine Your Search

guest experience manager jobs in alexandria, va

Guest Services Manager

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Guest Experience Manager

Front Desk Agent - Guest Experience Manager

Guest Relations Manager

VIP Host (Event Entry & Guest Experience)

Manager, Hilton Honors Elite Experience

Employee Experience & Office Manager

Guest Service Agent

Assistant Manager, Guest Experience | Tysons Corner

Guest Service Manager (Manager on Duty)

Manager, Events Management

Event Experience Manager

Manager, Workplace Environment & Experience

Guest Service Agent

Program Manager

Valet Guest Services Manager - Washington DC

Manager, Programs

Guest Service Representative

Customer Experience Manager

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