Top 38 Customer service representative Jobs in Alfred, Ny

Sporting Goods Customer Service Representative
PM Research Inc —Wellsville, NY
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Profit sharing
- Health insurance
Quick Apply
Sporting Goods Customer Service Representative
Precision Armament —Wellsville, NY
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Profit sharing
- Health insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Hornell, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate - Temporary
Walgreens —Hornell, NY
- $16 - $18 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Relations Specialist
Suburban Propane —Arkport, NY
- $16.80 - $21.00 an hour
- Full-time
- Mid-level
- Residential
- 3 years
- Disability insurance
- Health insurance
Customer Service Associate I
Family Dollar —Friendship, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Pharmacy Customer Service Associate
Walgreens —Dansville, NY
- $17 - $19 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Professional - Allstate Insurance (copy2)
Gaudio Insurance Group Llc —United States
- $35,000 - $60,000 a year
- Full-time
- Remote
- Home Health
- 1 year
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Customer Success Manager
Alfa AI —United States
- $90,000 - $110,000 a year
- Full-time
- Remote
- Management
- Public speaking
- Mid-level
3d

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Sporting Goods Customer Service Representative
PM Research Inc —Wellsville, NY
Valid Class D driver’s license. This is an entry-level customer service role, but it is not a “just answer the phone” position.
$22 - $28 an hour
Quick Apply
Sporting Goods Customer Service Representative
Precision Armament —Wellsville, NY
Valid Class D driver’s license. This is an entry-level customer service role, but it is not a “just answer the phone” position.
$22 - $28 an hour
Quick Apply

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InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
$19 - $21 an hour
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Medical RCM Client Account Manager
Accountable Revenue Cycle Solutions —Westerville, OH
Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred. The Client Account Manager, is responsible for developing…
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5d

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Sporting Goods Customer Service Representative

PM Research Inc
Wellsville, NY

Quick Apply

Job Details

Full-time
$22 - $28 an hour

Benefits

Profit sharing
Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Computer operation
Teamwork
Microsoft Excel
Sales transaction processing
Basic math
Sales order data entry
AI tools proficiency
High school diploma or GED
Class D
Desktop applications
Organizational skills
Retail store product knowledge
Quality data entry

Full Job Description

This Is Not Just an Entry-Level Office Job

PM Research is seeking a dependable, detail-oriented, customer-first Sporting Goods Customer Service Representative who wants to build real customer service, office, and business operations skills.

This role is for someone who can:

Communicate professionally and respectfully with customers.
Learn systems quickly and use them accurately.
Balance customer service and order entry responsibilities with strong follow-through.
Put the customer first while maintaining accuracy, professionalism, and urgency.
Communicate credibly with customers about firearms and firearm-related products.

If you are looking for a low-responsibility office role where details, systems, product knowledge, and customer experience do not matter, this is not the right fit.

What You’ll Do

Sporting Goods Customer Service Representatives at PM Research are trusted to support customers, process orders, and help ensure smooth coordination between customer service and other business functions. Performance is evaluated on professionalism, responsiveness, attention to detail, product knowledge, learning ability, and follow-through.

Responsibilities include:

Entering and processing customer orders accurately.
Answering phones, emails, and other customer communications.
Assisting customers with questions, order status, and service-related issues.
Maintaining accurate customer, order, and communication records.
Supporting communication and coordination between Customer Service, Fulfillment, Sales, Purchasing, Receiving, and Production.
Developing and maintaining working knowledge of firearms, firearm operation, and PM Research sporting goods products.
Learning and using business systems and software accurately and efficiently, including Microsoft Office products such as Outlook, Excel, and Word, NetSuite ERP, and AI tools such as ChatGPT.

You are expected to help create a professional, responsive, technically credible, and dependable customer experience while supporting the operational follow-through behind it.

What Sets This Role Apart

This is an entry-level customer service role, but it is not a “just answer the phone” position.

PM Research operates within the sporting goods and firearms industry. Employees in this position must be comfortable discussing firearms and firearm-related products and must have sufficient working knowledge to communicate accurately and credibly with customers.

Who Succeeds Here — Good Fit

This role is a strong fit if you:

Put the customer first and genuinely care about delivering a high-end customer service experience. “The Customer is always first”
Communicate professionally, respectfully, and clearly with customers and coworkers.
Have experience with and working knowledge of firearms and how they function.
Are comfortable discussing firearms and firearm-related products responsibly and professionally.
Have strong attention to detail and understand that small errors matter.
Are capable of and eager to learn new systems, software, products, and tools quickly.
Are comfortable learning and using Microsoft Office, NetSuite ERP, and AI tools such as ChatGPT.
Learn from feedback and apply it.
Can stay organized and manage multiple priorities without losing accuracy.
Are reliable, accountable, and willing to help wherever needed.
Work well in a small, team-oriented company where flexibility and follow-through matter.

Who Will Not Be a Fit — Bad Fit

This role is not a fit if you:

Treat customer service like a scripted transaction instead of a real responsibility.
Get frustrated easily with customers or fail to put the customer first.
Are uncomfortable working within a firearms-related business environment.
Lack basic familiarity with firearms and are unwilling to develop stronger product knowledge.
Struggle with attention to detail, order accuracy, or follow-through.
Dislike learning new systems, software, products, or technology.
Resist computers, ERP systems, or AI tools and do not want to build those skills.
Need constant supervision to stay organized and productive.
Avoid ownership, communication, or accountability.
Prefer narrow, repetitive work and do not want to grow into broader responsibility.

We are direct because customer trust, product knowledge, order accuracy, and follow-through matter here.

Requirements

High School Diploma, GED, or equivalent required.
Experience with and working knowledge of firearms and how they function, preferably supported by five or more years of relevant experience.
Strong verbal, written, and digital communication skills.
Strong attention to detail and accuracy.
Ability to learn order entry, customer service, and internal office systems.
Capability and eagerness to learn and use business systems and software accurately and efficiently, including Microsoft Office products such as Outlook, Excel, and Word, NetSuite ERP, and AI tools such as ChatGPT.
Strong organizational skills and ability to manage multiple priorities.
Basic math skills, including discounts, percentages, proportions, and order-related quantities.
Ability to sit and work at a computer for extended periods of time.
Ability to work in and transition through both air-conditioned and non-air-conditioned areas as needed.
Reliable attendance as an essential function of the role.
Valid Class D driver’s license.
Ability to independently travel between Plant 1 and Plant 2, approximately two miles apart, as needed.

Compensation, Profit Sharing, and Benefits

PM Research rewards performance, quality, and long-term contribution. In addition to hourly pay, we offer:

Profit Sharing Program
Employer-funded SEP IRA retirement contributions
Performance-based annual bonuses
Christmas bonuses
Performance-based annual raises

Pay: $22.00–$28.00 per hour to start, with skill-based growth and advancement

PM Research also provides access to the following insurance plans through payroll contribution:

Health Insurance
Dental Insurance
Life Insurance

Additional benefits include:

Paid time off
Employee discounts
On-the-job training
Advancement opportunities

Pay: $22.00 - $28.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have experience with and working knowledge of firearms and how they function, preferably supported by five or more years of relevant experience?
Are you committed to developing and maintaining working knowledge of firearms, firearm operation, and our sporting goods products line?

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in alfred, ny

Sporting Goods Customer Service Representative

Sporting Goods Customer Service Representative

Customer Service Associate I

Customer Service Associate - Temporary

Customer Relations Specialist

Customer Service Associate I

Pharmacy Customer Service Associate

Customer Service Professional - Allstate Insurance (copy2)

Customer Success Manager

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