Top 8271 Customer experience manager Jobs in Alhambra, Ca

Leasing Manager
GHP Management —Los Angeles, CA
- $87,000 - $93,000 a year
- Full-time
- Background check
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
Quick Apply
1h
Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Assistant Customer Service and Sales Manager
Cathay Bank —Arcadia, CA
- $23 - $29 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
AVP, Talent Acquisition Team Lead (Retail)
Cathay Bank —El Monte, CA
- $92,300 - $100,700 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Health savings account
- Disability insurance
Quick Apply
10d
Community Mgr I
NATIONAL COMMUNITY RENAISSANCE —Rosemead, CA
- $20 - $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
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Community Manager
RHP Properties —El Monte, CA
- Weekends as needed
- Clean driving record
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
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Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Scheduling Supervisor
WelbeHealth —Pasadena, CA
- $70,304.00 - $89,535.30 a year
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
18h
Manager, Customer Experience
SAMYANG AMERICA INC —Brea, CA
- $100,000 - $122,000 a year
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Communications Manager
CJ Foodville USA Inc —Buena Park, CA
- $91,000 - $125,000 a year
- Full-time
- 5 years
- Research
- Mid-level
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Store Manager
Burlington Stores —Alhambra, CA
- $78,140 - $97,675 a year
- Weekends as needed
- 5 years
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
Property Manager (NE2024PM100)
Blue Castle Agency —Pasadena, CA
- $75,000 - $110,000 a year
- Full-time
- Mid-level
- 3 years
- Computer skills
- Dental insurance
- Vision insurance
Quick Apply
Area Leader
EL Pollo Loco —Alhambra, CA
- $95,000 - $105,000 a year
- Weekends as needed
- Sales
- Bachelor of Science
- High school diploma or GED
- Fuel card
- AD&D insurance
Quick Apply
Customer Success Manager
Cruva —Los Angeles, CA
- $70,000 - $100,000 a year
- Full-time
- Remote
- English
- Mid-level
- Leadership
Quick Apply
Customer Success Manager
Whatnot —Los Angeles, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Customer Success Manager
Trivium —Los Angeles, CA
- $42,000 - $90,000 a year
- Full-time
- Remote
- Sales
- English
- Mid-level
- Flexible schedule
Quick Apply
Customer Success Manager
Whip Networks, Inc. —Santa Monica, CA
- $150,000 - $185,000 a year
- Hybrid work
- 5 years
- Analysis skills
- Senior level
- Health insurance
- 401(k)
Quick Apply
Property Supervisor - AH
Front Porch —Glendale, CA
- $94,640 - $110,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- Mid-level
Customer Experience Manager
Plug Technologies Inc —Los Angeles, CA
- $110,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Manager, Interview Operations & Experience
NBCUniversal —Universal City, CA
- $90,000 - $120,000 a year
- Email
- Hybrid work
- Office
- Mentoring
- Fair chance
- Health insurance
- Dental insurance

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Leasing Manager

GHP Management -
Los Angeles, CA

Quick Apply

Job Details

Full-time
$87,000 - $93,000 a year
1 hour ago

Benefits

AD&D insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program
Pet insurance

Qualifications

Accounting systems
Computer operation
Managing property management teams
Fair Housing Act
Property management tools
Yardi
Financial statement analysis
Sales team management
Supervising experience
Financial report interpretation
Financial statement interpretation
Productivity software
Community relationship building
Sales leadership

Full Job Description

As the Leasing Manager, you are a team builder and leader who provides support, mentorship and direction to ensure high level of Employee and Resident Engagement within our community.

You are responsible for meeting the Owner’s asset performance expectations within your assigned Community by achieving occupancy and reputation management goals. You accomplish these goals through leading your team in creating the greatest possible living experience and well-being of all individuals associated with the Community, both team members and residents. You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision within your Community.

Reports To: Area Portfolio Manager

1. Customer Experience and Leadership:

Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
Oversees the day-to-day financial, sales, marketing, maintenance and operations of the Community.
Lease property based on vacancy and occupancy budget requirements.
Creates local neighborhood excitement about our community to promote the community.
Promotes regular communication and transparency within the Community through daily huddles, regular team and one-on-one meetings.
Manages Move-In and Move-Out experience provided by the Community and the overall resident engagement.
Promotes and upholds company values, employee promise, policies, and initiatives.
Efficiently handles resident requests and concerns.
Focuses on identifying the challenges early and use it as an opportunity to develop the team and take corrective measures as necessary.
Empowers employees to solve problems and achieve goals through immediate resolution by training the team on how to prevent the challenges in the future.
Selects, hires, trains, coaches and provides feedback to the team to deliver Service Excellence.
Owns the employee experience, drives employee satisfaction and elevates team behaviors.
Establishes a learning culture and maintains a strong connection of the community team to GHP.
Provides reinforcing and developmental feedback to direct reports on a regular and timely manner.
Performs comprehensive annual reviews of all direct reports, and ensures all staff reporting into your region are receiving adequate reviews. Creates personal goals for individuals.

2. Sales and Marketing:

Actively markets the apartment community through ongoing online advertisement, social media interactions and community outreach marketing.
Demonstrates understanding and knowledge of the competitive property markets and ensures Leasing Team is up to date on opportunities and areas of focus.
Regularly conducts market analysis and develops leasing and pricing strategy accordingly.
Manages all Marketing activities within budgetary guidelines to maintain and exceed occupancy requirements.
Contributes to all Reputation Management activities including Yelp, Apartment Rating, Facebook, Instagram and other social platforms to meet the GHP expectations.
Works closely with the Community Manager and oversees an on-going resident retention program, including resident events.
Creates an outreach and networking strategy to generate leads within the local market.

CORE COMPETENCIES

Customer-Centric – Put the customer, both internal and external, at the heart of everything.
Leadership - Has an ability to inspire and lead others to goal achievement through day to day interaction.
Analytical - Regularly makes decisions and solved problems by analyzing information and evaluating results to choose the best solution and solve problems.
Business and Financial Acumen - Must be able to synthesis complex financial information and interpret financial results.
Communication - Communicates with Supervisors, Peers, or Subordinates providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Conflict Resolution - Has an ability to remain calm during difficult situations, resolve conflicts and negotiating with others handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Organization and Project Management - Organizes, plans, and prioritizes work.

PROFESSIONAL REQUIREMENTS

2-3 years’ experience as leasing manager within a community of 500+ units and/or a combination of 3 – 5 years’ leasing associate experience with 1-2 years’ experience as a Sr. Leasing Consultant with oversight of sales goals. Lease up experience within an A+ community with 500+ units preferred but not required
Supervisory experience managing a team of 3 or more team members
Strong understanding of federal, state and local fair housing laws and provisions
Experience using Yardi or other related property management accounting software. Strong use of Microsoft Office applications

PHYSICAL REQUIREMENTS

Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
Constantly positions self to bend, stoop, reach, lift
Occasionally lift/move/carry up to 25lbs with/without assistance
Frequently lift/move/carry 5lbs
Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
Ability to remain in a stationary position for extended periods of time.
Ability to observe details at close range (within a few feet of the observer).
Constantly operates computer, 10-key and other office productivity machinery.
Constantly works in low to moderate noise levels
Constantly works in outdoor weather conditions

**The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned. **

Benefits:

100% Employee coverage options for Medical, Dental, Vision.
401(k) plan with employer match
Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
Employee Assistance program
Tuition Assistance
Dependent Care and Medical Flexible Spending Accounts
Life & AD&D Insurance
Pet Insurance
Employee Exclusive Discounts
Lucrative referral bonus program

Pay: $87,000.00 - $93,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in alhambra, ca

Leasing Manager

Customer Service Operations Supervisor

Assistant Customer Service and Sales Manager

AVP, Talent Acquisition Team Lead (Retail)

Community Mgr I

Community Manager

Customer Experience Manager

Scheduling Supervisor

Manager, Customer Experience

Customer Experience Communications Manager

Store Manager

Property Manager (NE2024PM100)

Area Leader

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Property Supervisor - AH

Customer Experience Manager

Manager, Interview Operations & Experience

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