Top 75679 Jobs in Alief, Tx

Customer Success Representative
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Quick Apply
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6d

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Customer Success Representative

Evoluciona Pharma
Stafford, TX

Quick Apply

Job Details

Full-time
$26.50 an hour

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication
Operational analysis
Teamwork
Team leadership
Workflow management (operations management method)
Change management
Attention to detail
Account management
Process management

Full Job Description

Job description:

Customer Success Representative

Location: On site (U.S.) Department: Customer Success / Customer Service Reports to: Director of Customer Success and Sales

About Evoluciona Pharma

Evoluciona Pharma is a fast-growing, sterile compounding pharmacy committed to delivering high-quality, compliant, and reliable pharmaceutical solutions to our clinic partners and their patients. We operate in a highly regulated environment where precision, responsiveness, and trust are critical and our Customer Success team plays a central role in that mission.

Role Overview

The Customer Success Lead is a senior, hands-on leadership role responsible for owning day-to-day Customer Success responsibilities. This role blends people leadership, process optimization, and client relationship management, with a strong emphasis on execution, accountability, and continuous improvement.

This position is ideal for a proven Customer Success leader who thrives in complexity, can translate strategy into action, and is comfortable operating both at a tactical and leadership level.

Key Responsibilities

Customer Success Representatives

· Serve as the escalation point for complex client issues, ensuring timely resolution

Client Relationship Ownership

· Act as a senior point of contact for key strategic clinic partners, building trusted, long-term relationships.

· Ensure clients receive a high-touch, proactive experience across onboarding, ordering, fulfillment, and post-order support.

· Collaborate with Sales to ensure smooth handoffs from onboarding to ongoing account management.

Operational Excellence & Process Improvement

· Own and continuously improve Customer Success workflows related to order management, fulfillment tracking, escalations, and partner communications.

· Partner cross-functionally to resolve systemic issues and improve end-to-end efficiency.

· Identify recurring client issues to prevent repeat problems.

· Maintain reporting dashboards to support leadership visibility and decision-making.

· Ensure Customer Success metrics align with broader company goals and growth initiatives.

Qualifications

· 2+ years of experience in Customer Success, Account Management, or Client Operations, preferably in healthcare, pharmacy, life sciences, or a regulated industry.

· Strong operational mindset with the ability to manage complex workflows and competing priorities.

· Exceptional written and verbal communication skills, including executive-level client communication.

· Proven ability to lead through influence, ambiguity, and change.

· Highly organized, detail-oriented

Preferred Qualifications

· Experience in pharmacy or healthcare operations.

· Familiarity with CRM systems (e.g., Salesforce), pharmacy platforms (e.g., LifeFile), and reporting tools (Excel, Smartsheet, dashboards).

What Success Looks Like in This Role

· A high-performing, accountable Customer Success team with clear ownership and measurable outcomes.

· Improved client satisfaction, retention, and reorder velocity.

· Streamlined workflows and reduced escalations through proactive issue management.

· Strong internal partnerships and clear visibility into Customer Success performance.

Why Join Evoluciona Pharma

· · Collaborative, fast-paced environment with room for growth.

· Competitive compensation and leadership development opportunities.

---

Evoluciona Pharma is an equal opportunity employer committed to building a diverse and inclusive workplace.

Work Location: In person

Pay: $26.50 per hour

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

Do you have two years of customer relationship management experience?
Do you have pharmaceutical customer service experience?

Work Location: In person

Quick Apply

Refine Your Search

jobs in alief, tx

Customer Success Representative

Game Table Host (Blackjack/Roulette/Poker/Craps) - Houston Area

Housekeeper - Room Attendant

Stockroom Associate

Patient Scheduler (Remote)

Flight Attendant

Stocker

Inventory Helper

Document Control Clerk

Cleaning Helper

AI Training Generalist (No Prior Experience Needed) - Freelance AI Trainer Project

Administrative Asst I

EVS Housekeeper

Courier Driver

Personal Shopper (In-Store)

Stocker

Front Desk Concierge/Reception

Order Packer

Order Selector

Front Desk Overnight

I want to receive the latest job alert for jobs in alief, tx

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