Summary:
To assess the needs of Meals on Wheels Collin County homebound and congregate clients, verify whether they qualify for meal service and provide on-going case management/social work. This position is responsible for planning, directing, and coordinating activities of designated clients to ensure that goals or objectives of the clients are accomplished within prescribed time frame and funding parameters by performing the following duties personally.
Personable and proactive Case Manager focused on building positive rapport with a diverse population of clients.
Highlights
- Case planning
- Group behavior/dynamics
- Passion for social work
- Sound judgment
- Natural leader
- Compassionate
- Public speaker
- Exceptional problem solver
- Case documentation
- Bachelor/master’s degree preferred
Valid and current TX Driver’s License
Ability to make assessments/reassessments in client homes and develop and implement viable care plans
Excellent listening and communication skills
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Reviews client plan to determine time frame, funding limitations, procedures for accomplishing, and allotment of available resources to various phases of client.
Establishes work plan for each phase of client meal delivery.
Confers with staff to outline work plan and to assign duties, responsibilities, and scope of authority.
Confers with peers and Supervisor to resolve problems.
Coordinates client activities with activities of government regulatory or other governmental agencies.
Coordinates with other company team members’ critical dates and sharing of innovations learned.
Communicates with team meal delivery expectations and oversee the timely completion of milestones.
Attends weekly or biweekly meetings as requested.
Upholds the ethics and values of the company.
Performs other duties as assigned.
Qualifications:
- Minimum 4+ years’ experience as a case manager, preferable with a non-profit agency
- Master/bachelor’s degree preferred
- A working knowledge and awareness of the needs and challenges of the elderly population
- Exhibit strong oral and written communication skills and be detail oriented to maintain accurate records
- Have good interpersonal skills and ability to function as an effective team member
- Ability to speak effectively and represent the agency to individuals and groups
- Must be an expert in Excel, Word, and other Microsoft Office software
- Be willing to occasionally attend evening and weekend functions promoting or representing the agency
- Must be able to read, speak and write in English
- Knowledge of Community Resources
Meals on Wheels Responsibilities:
- Provide information regarding Meals on Wheels to potential clients and their families
· Participates in client outreach events and audits to promote senior sustainability.
- Screen and address all referrals
- Assess and re-assess clients to verify if they meet qualifications for meal service
- Establish, maintain and ensure client files are kept current, neat, accurate and properly secured
- Follow up with clients regarding missed meals and/or late cancellations and resolve issues when possible
- Represent and advocates on behalf of clients in agency and community.
Case Management Responsibilities:
- Provide case management to client by way of identifying and addressing needs
- Follow up on any concerns regarding clients as reported by volunteers, neighbors, family members, office staff, etc., and maintain records of communications and resolutions
- Develop support systems to meet client needs by identifying and coordinating a variety of available services and maintaining relationships with organizations that address the needs of the elderly
- Conducts home visits for assessments and reassessments for eligibility for the meal program.
- Make community referrals
Administrative Responsibilities:
- Maintain various client lists accurately
- Maintain Assessment/Re-assessment lists
- Maintain documentation of client activities, changes, and communications
- Update client files per status changes
- File status changes DADS/StarPlus Responsibilities
Follow DADS criteria in all aspects of DADS client contract requirements
- Maintain and update files with current DADS paperwork and forms
- Contact new DADS clients by phone to gather all necessary information to begin meal service
- Contact new DADS clients by phone and inform of Meals on Wheels procedures
- Complete a Nutritional Assessment for each client
- Mail all required forms to DADS clients
- Fax DADS meal start date confirmation
- Inform DADS case managers of client statuses daily
Miscellaneous Responsibilities:
- Attend occasional community events as part of representing and promoting the agency.
Backup:
· - Physical Demands:
· - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· - While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.
· - The employee must occasionally lift and/or move up to 10 pounds.
· - Work Environment:
· - The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· - The noise level in the work environment is usually moderate.
· SUPERVISORY RESPONSIBILITIES:
· This job has no supervisory responsibilities.
· EEO/Accommodations
· · Meals on Wheels is committed to promoting a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We offer a range of family-friendly, inclusive employment policies, flexible working arrangements and benefits to support our employees from different backgrounds.
· EEO Statement
· · Meals on Wheels, Collin County is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Meals on Wheels, Collin County does not accept unsolicited headhunter and agency resumes. Meals on Wheels, Collin County will not pay any third-party agency or company that does not have a signed agreement with MOWCC.
· · Meals on Wheels, Collin County embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the State of Texas laws and Workforce Commission best practices.
Pay: $52,000.00 per year
Benefits:
- 403(b) matching
- Dental insurance
- Health insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Work Location: In person
