Top 11 Customs brokerage specialist Jobs in Allen, Tx

Import Manager, Customs Brokerage
Carmichael International Service —Coppell, TX
- 8 hour shift
- Office
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
13d
Customs Entry Specialist
JAS Worldwide —Dallas, TX
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Customs Classification Specialist
Michaels Stores —Irving, TX
- Full-time
- Writing skills
- Mid-level
- Office
- Store discount
- Commuter assistance
9d
Customs Specialist - Entry Writer
DSV —Dallas-Fort Worth, TX
- $22.25 - $30.25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Export Specialist (H)
JAS Worldwide —Dallas, TX
- Full-time
- Background check
- Mid-level
- Office
Senior Investment Strategist - Private Wealth
UMB Financial Corporation —Dallas, TX
- $141,354 - $207,900 a year
- Email
- Office
- 8 years
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Logistics Data, Specialist I
Mesquite Modules Corporation —Mesquite, TX
- Full-time
- Mid-level
- Office
- SQL
Quick Apply
Customer Support Specialist
Rowdy Logistics —Irving, TX
- $40,000 - $45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
8d
Customs & Trade Compliance Manager
Aborder Products Inc. —Irving, TX
- $105,000 - $135,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
14d

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Import Manager, Customs Brokerage
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customs brokerage specialist jobs near allen, tx

Import Manager, Customs Brokerage

Carmichael International Service -
Coppell, TX

Quick Apply

Job Details

Full-time
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
403(b)
Life insurance

Qualifications

Managing customer accounts
Customer communication
Staff supervision
Teamwork
Managing logistics operations teams
Team leadership
Talent management
Customs brokerage management
High school diploma or GED
Bachelor's degree
Account management
Time management

Full Job Description

Import Manager

Work Location: In Person – Coppell, TX 75019

Schedule: 8-hour shift | Monday to Friday

About the Company

Join Carmichael International Service, a trusted leader in customs brokerage and global logistics. We offer a collaborative work environment, opportunities for career growth, and the opportunity to build a rewarding career in international trade and customs compliance.

About the Role

We are seeking an experienced Import Manager to lead our Import Operations team. This position is responsible for overseeing customs brokerage operations, managing import personnel, ensuring regulatory compliance, maintaining exceptional customer service, and driving operational efficiency. The ideal candidate is a strong leader with customs brokerage expertise who thrives in a fast-paced environment and enjoys developing employees while delivering exceptional service to customers.

Responsibilities

Operations Management

Lead and oversee daily import operations, ensuring customs entries are processed accurately, timely, and in compliance with CBP regulations.
Manage workflow for File Openers, Entry Writers, Classifiers, and Traffic personnel to ensure efficient cargo movement.
Monitor shipment status and prioritize workloads to meet customer deadlines and operational objectives.
Review operational performance and implement process improvements that increase efficiency and service quality.
Ensure timely billing of customs entries and completion of operational documentation.

Customer Relationship Management

Serve as the primary point of contact for assigned customers.
Build and maintain strong customer relationships while ensuring exceptional service.
Respond to customer inquiries, resolve escalated issues, and participate in customer meetings, business reviews, and conference calls.
Support customer growth initiatives while maintaining accountability for customer satisfaction and account performance.

Leadership & Team Development

Lead, coach, mentor, and develop import operations personnel.
Recruit, train, and retain high-performing employees.
Conduct performance evaluations and provide regular coaching and feedback.
Foster a collaborative, accountable, and customer-focused work environment.

Customs Compliance

Ensure compliance with U.S. Customs and Border Protection (CBP) regulations and Partner Government Agency (PGA/OGA) requirements.
Serve as the local liaison with Customs officials and government agencies regarding entry issues and compliance matters.
Monitor regulatory changes and communicate operational impacts to the team.
Promote a culture of compliance, integrity, and continuous improvement.

Operational Performance

Monitor key performance indicators (KPIs), including:
Timely customs entry processing
Cargo movement
Delivery order turnaround
Billing accuracy
Customer satisfaction
Identify operational bottlenecks and implement corrective actions.
Utilize reporting and operational metrics to improve productivity and overall branch performance.

Cross-Functional Collaboration

Partner with Compliance, Sales, Finance, and other branch locations to support customer needs and company objectives.
Coordinate with overseas agents, carriers, and internal departments to ensure seamless shipment processing.
Assist with the implementation of new accounts and operational improvement initiatives.

Problem Resolution

Investigate shipment delays, entry issues, and operational challenges.
Develop effective solutions while minimizing disruptions to customer operations.
Escalate issues appropriately when necessary while maintaining proactive communication with customers and internal teams.

Supervisory Responsibilities

Directly supervise Import Operations personnel, including:

File Openers
Entry Coordinators
Data Entry Specialists
Traffic Coordinators
Responsible for employee development, accountability, workflow management, and overall operational performance.

Basic Qualifications & Requirements

Education

High School Diploma required.
Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred.

Experience

Minimum of 5+ years of Customs Brokerage experience.
Previous supervisory or management experience required.
Experience managing customer accounts and operational workflows.
Experience working directly with U.S. Customs and government agencies preferred.

Preferred Qualifications

CCS preferred.
Experience managing import operations in a customs brokerage environment.
Experience with KPI reporting and process improvement initiatives.

Skills & Competencies

Strong leadership and team development skills.
Excellent customer service and relationship management abilities.
Strong organizational and time management skills.
Exceptional problem-solving and decision-making abilities.
Strong attention to detail and commitment to compliance.
Ability to prioritize multiple deadlines in a fast-paced environment.
Excellent written and verbal communication skills.
Strong Microsoft Office proficiency.
Experience with AS400 and customs brokerage software preferred.
Knowledge of CBP regulations and customs brokerage operations.

Benefits

401(k)
401(k) Matching
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision Insurance

Equal Opportunity Statement

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any other protected status.

Benefits:

401(k)
401(k) matching
403(b)
Dental insurance
Health insurance
Vision insurance

Application Question(s):

Have you worked directly with U.S. Customs and Border Protection (CBP) and/or Partner Government Agencies (PGA) to resolve import-related issues?
Do you have at least three (3) years of experience managing or supervising employees in a Customs Brokerage or Freight Forwarding environment?

Experience:

customs brokerage: 5 years (Required)

Ability to Commute:

Coppell, TX 75019 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customs brokerage specialist jobs in allen, tx

Import Manager, Customs Brokerage

Customs Entry Specialist

Customs Classification Specialist

Customs Specialist - Entry Writer

Export Specialist (H)

Senior Investment Strategist - Private Wealth

Logistics Data, Specialist I

Customer Support Specialist

Customs & Trade Compliance Manager

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