Top 7631 Department manager Jobs in Allen Park, Mi

Call Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
General Manager
Bradford Airport Logistics —Detroit, MI
- $100,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Free parking
- Health savings account
5d
Manager, Employee Relations
Ford Motor Company —Allen Park, MI
- $115,500 - $218,100 a year
- Online Application
- Master's degree
- 8 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
12d
Assistant General Manager, Little Caesars Arena
Delaware North —Detroit, MI
- $111,900 - $151,000 a year
- Weekends as needed
- 5 years
- Senior level
- Leadership
- Paid parental leave
- Paid holidays
Assistant General Manager
Marriott International, Inc —Detroit, MI
- $102,000 - $128,000 a year
- Full-time
- Sales
- Mid-level
- Hotel
Strategy Manager
Ford Motor Company —Allen Park, MI
- $115,500 - $218,100 a year
- Online Application
- Hybrid work
- Bachelor's degree
- Mentoring
- US work authorization
- Paid parental leave
- Paid holidays
Area Manager, Early Career - (2027) - Michigan
Amazon.com Services LLC - A57 —Livonia, MI
- $65,200 - $75,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
11d
Operations Manager - Romulus, MI
Amazon.com Services LLC —Romulus, MI
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Quality Manager
Ford Motor Company —Dearborn, MI
- $138,240 - $261,720 a year
- Online Application
- Engineering
- AWS
- Bachelor's degree
- Paid holidays
- Health insurance
12d
Order and Delivery Operation Manager
Slate Auto —Troy, MI
- $123,339 - $185,009 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Finance
- Disability insurance
- Health insurance
Sr. Operations Manager
Amazon.com Services LLC —Romulus, MI
- $135,000 - $182,700 a year
- Full-time
- 7 years
- Engineering
- Bachelor's degree
- AD&D insurance
- Health insurance
Station Manager - Airline Crew Transportation
Skyhop Global —Allen Park, MI
- $80,000 - $100,000 a year
- Weekends as needed
- Clean driving record
- DOT physical examination
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Production Supervisor-MP&L
Ford Motor Company —Flat Rock, MI
- $84,480 - $141,360 a year
- Online Application
- US work authorization
- Senior level
- Paid holidays
- Health insurance
Architectural Millwork Project Manager
Trend Millwork —Lincoln Park, MI
- $50,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Construction site
- Mid-level
- 401(k) matching
Quick Apply
CYO Cheer Head Coach Position
Archdiocese of Detroit —Allen Park, MI
- Weekends as needed
- High school
- Mid-level
- Bachelor's degree
Quick Apply
Electrification Engineering Manager
D-Riven Engineered Solutions —Canton, MI
- $111,000 - $120,000 a year
- Weekends as needed
- Microsoft Excel
- Engineering
- 11+ years
- Health savings account
- Health insurance
Quick Apply
Pre Judgment Manager - Collections Law
Holzman Law PLLC —Southfield, MI
- From $65,000 a year
- Full-time
- Background check
- 7 years
- Microsoft Excel
- Health savings account
- AD&D insurance
Quick Apply
10h
RN Field Case Manager
Hope At Home Health Care —Dearborn, MI
- Up to $100,000 a year
- Weekends as needed
- Nursing
- Management
- RN License
- Health insurance
- Flexible spending account
Quick Apply
RN Field Case Manager
Hope At Home Health Care —Dearborn, MI
- Up to $100,000 a year
- Weekends as needed
- Nursing
- Management
- RN License
- Health insurance
- Flexible spending account
Quick Apply
Account Manager- Nissan
Gecom Corporation —Novi, MI
- Full-time
- Microsoft Word
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply

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department manager jobs near allen park, mi

Call Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

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Job Details

Full-time
$75,000 - $82,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning
Analytics

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Call Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

department manager jobs in allen park, mi

Call Center Operations Manager

General Manager

Manager, Employee Relations

Assistant General Manager, Little Caesars Arena

Assistant General Manager

Strategy Manager

Area Manager, Early Career - (2027) - Michigan

Operations Manager - Romulus, MI

Quality Manager

Order and Delivery Operation Manager

Sr. Operations Manager

Station Manager - Airline Crew Transportation

Production Supervisor-MP&L

Architectural Millwork Project Manager

CYO Cheer Head Coach Position

Electrification Engineering Manager

Pre Judgment Manager - Collections Law

RN Field Case Manager

RN Field Case Manager

Account Manager- Nissan

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