Top 19 Desktop support technician Jobs in Allen Park, Mi

End User Experience – PC Garage and GM Defense End User Support Technician
General Motors —Warren, MI
- Email
- Mid-level
- Organizational skills
- In-person
- Benefits from day one
End User Support Technician
J.D. Power —Troy, MI
- $60,000 - $65,000 a year
- Email
- Computer Science
- Mid-level
- Office
Desktop Support Technician II
Wayne Health —Detroit, MI
- Full-time
- Hospital
- Computer literacy
- HIPAA
8h
IT Support Technician - Microsoft 365, AD & Migration Support
Proactive Technology Management —Southfield, MI
- Full-time
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Level 1 IT Support Technician
UBX Cloud —Madison Heights, MI
- $36,000 - $40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Trade school
- Paid time off
- Opportunities for advancement
Quick Apply
1d
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
Service Desk/Onsite Support Technician
Awecomm —Troy, MI
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Profit sharing
- 401(k) matching
7d
Field Service Technician – Desktop Support
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows
7d
Support Technician
NuWave Technology Partners LLC —Detroit, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Computer Tech I
Jafferson Computer —Ypsilanti, MI
- $29,801 - $39,935 a year
- Part-time
- Clean driving record
- Software troubleshooting
- Customer service
- Opportunities for advancement
Quick Apply
IT Systems Engineer - Tier 3
STACK Cybersecurity —Livonia, MI
- $80,000 - $120,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Health insurance
Quick Apply
Field Services PC Technician I
Getronics —Detroit, MI
- $21 - $23 an hour
- Full-time
- Customer service
- US work authorization
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Field Services engineer VIP - Desktop Support
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Paid holidays
7d
Desktop/Field Services Engineer
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows
9d
Field service engineer (Desktop ,AV, Mobility )
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows
8d
Field Service Technician I
Quest International —Detroit, MI
- $24 - $29 an hour
- Overtime
- Background check
- Windows
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
10d
Field service engineer
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows
8d
Fleet Technician 2 (Experienced) (Evenings)
PepsiCo Beverages North America —Detroit, MI
- $32.10 an hour
- Evening shift
- CDL B
- ASE Certification
- 18 years or older
- Health insurance
- Dental insurance
1d

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End User Support Technician
J.D. Power —Troy, MI
Handle incoming support tickets, calls, and emails with a strong customer service mindset. This role is responsible for preparing and deploying Windows and…
$60,000 - $65,000 a year
End User Experience – PC Garage and GM Defense End User Support Technician
General Motors —Warren, MI
Transfer user data securely using approved processes and tools. The PC Garage is the front line of IT support for employees in the General Motors and GM Defense…

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Desktop Support Technician II
iT1 —Columbus, OH
You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure…
Quick Apply
13d

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End User Experience – PC Garage and GM Defense End User Support Technician

General Motors -
Warren, MI

Apply Now

Job Details

Full-time

Benefits

Benefits from day one

Qualifications

Desktop computer repair
Customer communication
Laptop (troubleshooting support)
Incident management software
In-person customer service
Hardware maintenance
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Hardware management
Desktop administration
Hardware diagnostics
Legal compliance
Peripheral hardware support
Ticketing system technical support

Full Job Description

Job Description

The PC Garage is the front line of IT support for employees in the General Motors and GM Defense organizations. As a PC Garage Technician, you’ll provide hands-on support for the full lifecycle of end-user hardware, including onboarding, offboarding, hardware refresh and changes, break/fix incidents, and supporting accessories.

This customer-facing role goes beyond technical troubleshooting. It is about delivering a seamless, high-quality experience. From ensuring new hires have the hardware they need on Day 1 to helping employees with end user compute incidents, upgrades, and replacements, you’ll play a critical role in building confidence and satisfaction with IT services.

This role supports the broader End User Experience direction of delivering a simple, secure, and productive modern workplace, every day, from anywhere. The team is expected to think beyond support alone and help create employee experiences that feel modern, intuitive, and genuinely great.

What You'll Do

Deliver customer-facing service within the PC Garage/P(IT) Stop, creating a consistent and professional extension of GM’s Live IT Employee Centers.
Serve as highly knowledgeable technical resource supporting the full PC lifecycle: onboarding, refreshes, role changes, upgrades, incidents and offboarding for GM employees, including GM Defense operations.
Diagnose and resolve hardware issues, including break/fix support for PCs, laptops, printers, and peripherals, both on-site and for remote users
Image, configure, and verify PCs, laptops, and accessories before deployment.
Ensure we meet key service delivery SLAs including incident resolution and delivery of new-hire onboarding hardware within 24-hours to ensure Day 1 readiness.
Transfer user data securely using approved processes and tools.
Log all work in ServiceNow and maintain accurate records of assets and activity.
Innovate and implement process simplification and automation to reduce lead times, streamline operations and enhance the customer experience. This includes integrating AI capabilities into all key workflows
Perform asset shipping and work closely with asset management, shipping, and support teams to ensure timely delivery, returns, and accurate asset tracking.
Provide timely and accurate support for all aspects of GM Defense operations, including onboarding, break-fix, computer change, and offboarding.
Successfully complete the vetting required to ensure qualifications to securely support the GM Defense operation.
Maintain 100% compliance with all GM Defense policies and procedures.
Understand and implement all Legal and Compliance requirements, including coordination with GM Legal as required to ensure appropriate data retention
Maintain a secure, organized workspace while following data security, safety, and asset management standards.

What You'll Need

Professional and customer-focused demeanor with the ability to communicate effectively with employees at all levels.
Experience building, supporting, and staging desktops, laptops, peripherals, and accessories in an enterprise environment.
Strong troubleshooting skills with the ability to resolve hardware failures and recommend solutions.
Familiarity with enterprise IT ticketing systems such as ServiceNow and asset management tools.
Ability to manage multiple priorities while meeting strict SLAs.
Strong organizational skills with attention to detail and process adherence.
Ability to follow standardized procedures for imaging, repair, and asset handling.
Strong communication and customer service skills.
Ability to work independently and manage multiple tasks.
Physical ability to lift and move equipment.
Ability to operate in secure, compliance-driven environments with a strong focus on policy adherence and precision.

Preferred Qualifications

Experience leading onboarding or other lifecycle hardware support in a corporate IT environment.
Exposure to customer service-driven IT models such as walk-up IT support or tech bar concepts.
Knowledge of IT asset lifecycle management and best practices.
Strong collaboration skills across IT, HR, and business functions.
Experience supporting secure or highly regulated operational environments.
Passion for process simplification, automation, and improving the employee experience through better service design.

Work Environment

On-site 5 days a week at GM facilities such as the Michigan IT Innovation Center or Warren Tech Center.
Standard business hours, with flexibility to support time-sensitive requests such as employee onboarding, urgent break/fix, and high-priority shipments.
Daily interaction with GM employees, End User Services & Enablement, other IT teams, facilities, and logistics partners.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Apply Now

Refine Your Search

desktop support technician jobs in allen park, mi

End User Experience – PC Garage and GM Defense End User Support Technician

End User Support Technician

Desktop Support Technician II

IT Support Technician - Microsoft 365, AD & Migration Support

Level 1 IT Support Technician

Entry Level MSP Technician (Help Desk)

Service Desk/Onsite Support Technician

Field Service Technician – Desktop Support

Support Technician

Computer Tech I

IT Systems Engineer - Tier 3

Field Services PC Technician I

Field Services engineer VIP - Desktop Support

Desktop/Field Services Engineer

Field service engineer (Desktop ,AV, Mobility )

Field Service Technician I

Field service engineer

Fleet Technician 2 (Experienced) (Evenings)

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