Top 179 Field technician Jobs in Allendale Mi

Customer Support Technician I
ESPEC North America Inc —Hudsonville, MI
- $24.02 - $26.95 an hour
- Monday to Friday
- Microsoft Excel
- Basic math
- ERP systems
Quick Apply
Field Service Technician (Entry Level) - Grand Rapids, MI
Procter & Gamble —Grand Rapids, MI
- $22.99 - $24.59 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Customer service
- Retirement plan
Field Service Technician
Equipment International —Grand Rapids, MI
- $28 - $40 an hour
- Full-time
- Clean driving record
- Driver's License
- Trade school
- 401(k) matching
Quick Apply
Field Technician
Trace Analytical Laboratories, Inc. —Muskegon, MI
- From $18 an hour
- Overtime
- Background check
- Clean driving record
- Residential
Quick Apply
Shop Technician
Andersen Material Handling —Grand Rapids, MI
- Full-time
- Computer literacy
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Senior Insulation Technician / Field Leader
MAG Insulation —Grand Rapids, MI
- From $24 an hour
- Full-time
- Background check
- Construction site
- 5 years
- Health savings account
- Health insurance
Quick Apply
Route Service Technician
Sunburst Chemicals, Inc. —Grand Rapids, MI
- $50,000 - $60,000 a year
- Full-time
- Schematics
- Maintenance
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Road Service Technician
Andersen Material Handling —Grand Rapids, MI
- Full-time
- Schematics
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Generator Service Technician
W.W.Williams Company —Byron Center, MI
- $25 - $45 an hour
- Full-time
- Mid-level
- 3 years
- In-person
- Paid training
- Paid holidays
Quick Apply
Field Service Technician
RT London —Grand Rapids, MI
- Weekends as needed
- Hybrid work
- Carpentry
- Background check
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
Field Service Technician
Morrison Industrial Equipment —Kent County, MI
- $20 - $30 an hour
- Overtime
- Background check
- Customer service
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
4d
Senior Field Service Technician
Invio Automation —Grand Rapids, MI
- Computer literacy
- Forklift
- 8 years
Quick Apply
Lead Technician
Voda Cleaning & Restoration of Grand Rapids —Grand Rapids, MI
- $22 - $28 an hour
- Full-time
- Background check
- Clean driving record
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Electromechanical Field Service Technician
DOC Maintenance LLC —Grand Rapids, MI
- $20 - $25 an hour
- Full-time
- Clean driving record
- OSHA
- Mid-level
- Fuel card
- Disability insurance
Quick Apply
Field Service Technician
Kennedy Industries Inc —Byron Center, MI
- Weekends as needed
- Clean driving record
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Field Service Technician
Star SU LLC —Michigan
- From $70,000 a year
- Full-time
- Clean driving record
- Up to 50% travel
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Fiber Optic Field Technician
The Blue Collar Recruiter —Grand Rapids, MI
- $21 - $32 an hour
- Email
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Field Service Technician
Total Energy Systems, LLC —Grand Rapids, MI
- $50,000 - $100,000 a year
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Heavy Equipment Field Service Technician
Reco Equipment Inc —Marne, MI
- $25 - $37 an hour
- Customer service
- Computer literacy
- DOT physical examination
Quick Apply
Field Service Technician - Appliances
Universal Laundry Machinery —Grand Rapids, MI
- $25 - $30 an hour
- 8 hour shift
- Background check
- Customer service
- Mid-level
Quick Apply
10d

I want to receive the latest job alert for field technician in allendale mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

field technician jobs near allendale mi

Field Technician jobs in Muskegon, MI

Service Technician jobs in Grand Rapids, MI

Fiber Technician jobs in Grand Rapids, MI

Field Service Technician jobs in Grand Rapids, MI

Field Service Technician jobs in Central Islip, NY

Field Service Technician jobs in Atlanta, GA

Field Service Technician jobs in Metairie, LA

Field Service Technician jobs in Arizona

Passenger Service Agent jobs in John F. Kennedy International Airport, NY

Remote Non Customer Service jobs in Chicago, IL

Field Technician jobs in El Paso, TX

Automotive Technician Apprentice jobs in Maryland

Field Technician jobs in Greenville, SC

Field Technician jobs in Austin, TX

Oil Field jobs in San Bernardino, CA

Fiber Optic Technician jobs in Phoenix, AZ

Field Technician jobs in Bakersfield, CA

Medical Records Technician jobs in California

Sterile Processing Technician jobs in Richmond, VA

Customer Service jobs in Laurel, MD

Customer Support Technician I

ESPEC North America Inc -
Hudsonville, MI

Quick Apply

Job Details

$24.02 - $26.95 an hour

Qualifications

Microsoft Excel
Content creation for technical audiences
Database systems
Customer returns handling
Technical documentation
Basic math
ERP systems
Technical writing experience within manufacturing
High school diploma or GED
Productivity software
Quality data entry
Customer data entry

Full Job Description

Description:

Who we are
ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.

Mission
We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.

Exciting news! We're looking for a Customer Support Technician to join our Customer Support Department.

Working Schedule: 8:00AM - 5:00PM Monday - Friday.

Requirements:

Summary

Acts as the first point of contact for customers seeking assistance with chamber setup & operation, utilities, programing, troubleshooting, faults & alarms, preventative maintenance & calibrations, and service visits. Responsible for providing prompt and effective support to customers and working to resolve customer inquiries efficiently and effectively, ensuring a positive and satisfying customer experience.

Essential Duties and Responsibilities

Assists customers in locating correct replacement parts and basic chamber operation.
Documents all Customer Support phone calls in the designated software program and ensures relevant E-mails are linked and shared with Sales, Service, and Management.
Responsible for generating service quotes and completing all associated documentation in support of service sales to customers.
Develops quotes for customer chamber services including calibration, preventative maintenance, and replacement parts.
Creates service request orders for warranty, parts and service.
Provides information to the Field Service Manager to facilitate the scheduling of installations, start-ups, service, and warranty work for standard and custom products.
Creates and follows up on returned material authorizations (RMA’s) for warranty parts that are required to be returned.
Conducts pre-shipment inspections of service orders in production, noting any potential installation or start-up issues and providing sign-off approval.
Assists in the preparation of ship kits for custom chambers and jobs prior to shipment.
Interfaces regularly with the Test Department to stay up to date on equipment changes.
Develops solutions and troubleshooting guides based on information provided by managers or technicians.
Organizes and coordinates in-house materials to ensure Field Service Technicians have all necessary items for large installation projects at the job site.
Performs other duties as assigned.
Regular, physical attendance is required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that may be necessary for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or general education degree (GED) required.
Associates degree or minimum of 2 years of Technical Training (college or trade school) preferred.

Skills and Experience

Must possess the ability to effectively browse the internet and conduct online research.
Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Email) is required.
Ability to use an ERP system required.
Must possess excellent data entry abilities.
Prior customer service experience preferred.
Candidates must possess a working knowledge of manufacturing database systems, a basic understanding of Bills of Material (BOMs) within a manufacturing environment, and excellent technical writing skills.
Ability to add, subtract, multiply, and divide required.

Competencies

Continuous Learning: Seeks feedback to improve performance; proactive in learning new technologies and industry best practices.
Use of Technology: Uses technology to increase productivity.
Troubleshooting & Problem Solving: Possesses the ability to diagnose and resolve technical issues with hardware and software; strong analytical and problem-solving skills to identify root causes of issues.
Customer Interaction: Possesses strong interpersonal and customer service skills; patience and empathy when dealing with frustrated customers; ability to build rapport and maintain a positive customer experience.
Time Management & Organization: Manages multiple tasks and can prioritize effectively; strong organizational skills to manage customer issues and maintain accurate records.
Technical Documentation: Possesses the ability to read and interpret technical documentation (manuals, knowledge base articles); documents technical issues and resolutions effectively.
Communications: Keeps others adequately informed; selects and uses appropriate communication methods.
Teamwork: Works effectively within a team environment; gives and welcomes feedback.

Language Skills

Ability to read and comprehend multiple step instructions (in the English language), short correspondence, and memos.
Ability to read, analyze, and interpret business financial statements, professional journals, technical procedures, or governmental regulations.
Ability to write reports, and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts (while out in the Production shop).
The noise level in the work environment is usually quiet.

Guiding Principles

To perform the job successfully, an individual will demonstrate the following Guiding Principles:

Respect: Respect for people, cultures, and the environment.
Improvement: Continuously improve work processes and seek innovation.
Safety: Prioritize the safety of employees and customers.
Effective: Complete work in the most cost-effective and efficient way.
Innovative: Take on new challenges to provide cutting-edge optimal solutions for customers.
Lawful: Adhere to laws in all locations where we work.
Ownership: Take initiative, be accountable, and have a positive attitude.
Urgency: Respond quickly and effectively to co-workers and customers.
Delivery: Set clear expectations and delivers on promises.
Open-Minded: Be curious, receptive to new ideas, and responsive to changing customer needs.

Quick Apply

Refine Your Search

field technician jobs in allendale mi

Customer Support Technician I

Field Service Technician (Entry Level) - Grand Rapids, MI

Field Service Technician

Field Technician

Shop Technician

Senior Insulation Technician / Field Leader

Route Service Technician

Road Service Technician

Generator Service Technician

Field Service Technician

Field Service Technician

Senior Field Service Technician

Lead Technician

Electromechanical Field Service Technician

Field Service Technician

Field Service Technician

Fiber Optic Field Technician

Field Service Technician

Heavy Equipment Field Service Technician

Field Service Technician - Appliances

I want to receive the latest job alert for field technician in allendale mi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected