Top 251 Complaints manager Jobs in Allentown, Pa

Customer Support Agent
Goodbay Technologies —Bethlehem, PA
- $16 - $18 an hour
- Full-time
- Computer literacy
- Basic math
- Office
Quick Apply
Restaurant Manager
TKO EMPLOYMENT SERVICES DELAWARE LLC —Bethlehem, PA
- $57,000 - $60,000 a year
- Weekends as needed
- Bar
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
1d
Clinical Laboratory Supervisor, Core Lab (Full Time, Evenings)
St. Luke's University Health Network —Bethlehem, PA
- Full-time
- Master's degree
- Senior level
Machine Operator INJ, BM & DS
Amcor —Allentown, PA
- Overtime
- Ability to walk for extended periods
- Basic math
- English
- Paid parental leave
- Health savings account
Quick Apply
Field Compliance & Quality Assurance Specialist (Erie Area)
Miracle Makers Home Care —Pennsylvania
- $15 - $20 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
Patient Access Representative
Planned Parenthood Keystone —Allentown, PA
- $22 an hour
- Full-time
- Hybrid work
- Computer literacy
- Adults
- Computer skills
- AD&D insurance
- Disability insurance
Quick Apply
Shift Manager - PAD
Wind Creek Bethlehem —Bethlehem, PA
- From $51,500 a year
- Weekends as needed
- 18 years or older
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
(USA) Member Team Lead
Sam's Club —Allentown, PA
- $22 - $30 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
7d
Customer Care Representative II, Service
Olympus —Center Valley, PA
- $21.06 - $27.38 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Paid holidays
7d
Clinical QA Analyst- Access Center (Hybrid Position)
St. Luke's University Health Network —Allentown, PA
- Full-time
- Hybrid work
- Nursing
- RN License
- Mid-level
Information Desk Receptionist (Part Time, Evenings)
St. Luke's University Health Network —Bethlehem, PA
- Part-time
- Bilingual
- Hospital
- High school diploma or GED
Warehouse Administrator
Kenco Logistic Services, LLC —Northampton, PA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health savings account
Quick Apply
Operations Admin I-4
FedEx —Bethlehem, PA
- $17.63 - $27.34 an hour
- Part-time
- Travel
- 4 years
- Entry level
- Dental insurance
- 401(k)
Coordinator, Security
GXO Logistics —Bethlehem, PA
- Weekends as needed
- 5 years
- Military
- Pass drug screening
- COVID-19 protective measures
Warehouse Administrator
Kenco —Northampton, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid parental leave
- Health savings account
Shift Manager - Surveillance
Wind Creek Hospitality —Bethlehem, PA
- Weekends as needed
- 18 years or older
- Customer service
- English
3d
O/N Merchandising Lead
Sam's Club —Allentown, PA
- $23 - $31 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
2d
Agent I - Surveillance
Wind Creek Hospitality —Bethlehem, PA
- Weekends as needed
- 18 years or older
- Customer service
- Writing skills
Sr Operations Admin-1
FedEx —Bethlehem, PA
- $17.63 - $27.34 an hour
- Full-time
- Mid-level
- Travel
- 4 years
- Dental insurance
- 401(k)
6d
Project Coordinator
Benjamin Franklin Plumbing of Bethlehem, PA —Bethlehem, PA
- $20 - $25 an hour
- Full-time
- English
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply

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Customer Support Agent

Goodbay Technologies
Bethlehem, PA

Quick Apply

Job Details

Full-time
$16 - $18 an hour

Qualifications

Live chat
Computer operation
Texting/chatbox tools
Computer literacy
Basic math
High school diploma or GED
Typing

Full Job Description

Customer Support Agent

We seek a dynamic and motivated Customer Support Agent to join our growing team. In this role, you will be our customer's first point of contact, providing exceptional support via email or chat. You will assist our customers by answering product, service, or billing-related inquiries, troubleshooting issues, and resolving complaints with a positive and professional attitude, while building strong relationships. Additionally, you will handle escalations and contribute to continuous improvements in customer experience.

With a focus on delivering high-quality service, you will leverage your strong communication and problem-solving skills to exceed customer expectations, multitask across various platforms, and quickly navigate multiple systems to find the best solutions. You will also collaborate with the management team to share insights, suggest improvements, and help ensure smooth, efficient operations. This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to impact customer satisfaction and company success directly.

Responsibilities:

● Serve as the front-line company customer service agent, maintaining professionalism and a positive attitude.

● Provide exceptional service that exceeds customer expectations, ensuring every interaction is handled with the utmost care and attention to detail.

● Build strong customer relationships by actively listening, asking clarifying questions, and tailoring responses to meet individual needs.

● Quickly and efficiently navigate multiple systems, troubleshooting customer issues and providing accurate, timely solutions.

● Demonstrate empathy, compassion, and professionalism, ensuring that every customer feels valued and understood.

● Consistently speak positively about the company and its services, fostering customer trust and satisfaction.

● Use practical communication skills to address customer inquiries, ensuring clear and compelling responses.

● Leverage problem-solving and decision-making skills to provide immediate solutions and resolve issues without escalation.

● Maintain up-to-date knowledge of products and services to handle customer concerns and questions effectively.

● Offer feedback to management regarding customer sentiments, patterns, and suggestions for improving service and processes.

● Monitor customer interactions for potential areas of improvement, providing regular updates to the team and manager on any challenges or risks.

● Ability to multi-task and manage multiple conversations simultaneously across chat or other platforms.

● Work independently with a high degree of efficiency, handling a fast-paced workload while maintaining quality customer interactions.

Qualifications:

● High school diploma or equivalent. (or higher)

● 1 year of experience in a customer service role providing email or chat support. (a college degree can substitute for experience)

● Strong communication, critical thinking, and time management skills.

● Ability to multi-task across multiple systems and manage tasks efficiently.

● Active listening skills, with the ability to adjust replies based on customer needs and tone. ● Experience with Zendesk and Backoffice tools.

● Strong customer service, analytical, and decision-making abilities.

● Ability to work effectively in a fast-paced environment.

● Organized, with the ability to track and follow up on multiple tasks accurately and on time.

● Comfortable managing multiple conversations simultaneously. (chat)

● Solid computer and web browsing skills.

● Basic math skills.

● Minimum typing speed of 30 words per minute with accuracy.

● Experience in a script-free environment, drafting tailored responses.

● Ability to interact professionally with employees at all levels and people from diverse backgrounds.

Location:

● Bethlehem, PA (Relocation or reliable commute required)

Schedule: Tuesday through Saturday, 2:00 pm- 11:00 pm.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Application Question(s):

Are you able to work the following schedule? Tuesday through Saturday, 2:00 pm- 11:00 pm.
This position is in office, are you able to work in office?

Education:

High school or equivalent (Required)

Shift availability:

Night Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

complaints manager jobs in allentown, pa

Customer Support Agent

Restaurant Manager

Clinical Laboratory Supervisor, Core Lab (Full Time, Evenings)

Machine Operator INJ, BM & DS

Field Compliance & Quality Assurance Specialist (Erie Area)

Patient Access Representative

Shift Manager - PAD

(USA) Member Team Lead

Customer Care Representative II, Service

Clinical QA Analyst- Access Center (Hybrid Position)

Information Desk Receptionist (Part Time, Evenings)

Warehouse Administrator

Operations Admin I-4

Coordinator, Security

Warehouse Administrator

Shift Manager - Surveillance

O/N Merchandising Lead

Agent I - Surveillance

Sr Operations Admin-1

Project Coordinator

I want to receive the latest job alert for complaints manager in allentown, pa

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