Top 2614 Customer care Jobs in Allentown, Pa

Customer Support Agent
Goodbay Technologies —Bethlehem, PA
- $16 - $18 an hour
- Full-time
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
Evening Cleaner: W/F - 5:30pm start, 5 hrs/week
Highland Services LLC —Allentown, PA
- $20 - $25 an hour
- Part-time
- Office
- In-person
- Entry level
Quick Apply
Merchandise and Stocking Associate
Sam's Club —Allentown, PA
- $18 - $26 an hour
- High school
- Sales
- Merchandising
- Paid jury duty
- Disability insurance
Dispatcher/Call Taker
Benjamin Franklin Plumbing of Bethlehem, PA —Bethlehem, PA
- $20 - $26 an hour
- Full-time
- Communication skills
- Entry level
- 401(k)
- Opportunities for advancement
Quick Apply
Client Service Representative
Paychex —Allentown, PA
- $20 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Personal Shopper (In-Store)
Walmart —Allentown, PA
- $15 - $28 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Checkout Team Associate
Walmart —Whitehall Township, PA
- $15 - $28 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Customer Care Representative II, Service
Olympus —Center Valley, PA
- $21.06 - $27.38 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Paid holidays
5d
Merchandise Associate
TJ Maxx —Whitehall Township, PA
- $13.50 - $14.00 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Patient Engagement Partner, Access Center, Remote Position (Local to NJ/PA)
St. Luke's University Health Network —Allentown, PA
- Full-time
- High school diploma or GED
- 1 year
- Medical terminology
- Work from home
Customer Service Representative
Gregory Packaging —Bethlehem, PA
- Full-time
- Mid-level
- Analysis skills
- Geriatrics
- Paid holidays
- Health insurance
Quick Apply
Inventory Clerk Days
Cencora —Bethlehem, PA
- $21.63 an hour
- Overtime
- Microsoft Word
- Writing skills
- Basic math
- Paid parental leave
- Health insurance
Customer Care Representative
HNL Lab Medicine —Allentown, PA
- Part-time
- Anatomy knowledge
- Basic math
- English
(USA) Member Team Lead
Sam's Club —Allentown, PA
- $22 - $30 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
5d
General Manufacturing Associate (Detail Assembler)
B. Braun US Device Manufacturing LLC —Allentown, PA
- $21.38 an hour
- Monday to Friday
- Computer literacy
- Basic math
- High school diploma or GED
- Health insurance
- 401(k)
Shipping Coordinator
Stanley Black & Decker —Allentown, PA
- $45,700 - $73,600 a year
- Full-time
- Basic math
- High school diploma or GED
- Warehouse
- Wellness program
- Employee stock purchase plan
5d
Direct Support Staff
Maxim Healthcare Services —Allentown, PA
- $18 - $22 an hour
- Weekends as needed
- High school diploma or GED
- Home Health
- Reliable transportation
- Paid training
- Commuter assistance
Quick Apply
1d
Loss Prevention Associate
Walmart —Whitehall Township, PA
- $18 - $31 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
7d
Retail Sales Associate-SOUTH MALL
Bath & Body Works —Allentown, PA
- $13 an hour
- Part-time
- Merchandising
- Ability to lift 50 pounds
- Fair chance
- Store discount
- Paid parental leave
6d
Seasonal Fulfillment and Receiving Support Associate, Lehigh Valley
Macy’s —Whitehall Township, PA
- $15.00 - $19.51 an hour
- Part-time
- Merchandising
- English
- Ability to lift 25 pounds
- Store discount
- Paid holidays

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Customer Support Agent

Goodbay Technologies
Bethlehem, PA

Quick Apply

Job Details

Full-time
$16 - $18 an hour

Qualifications

Computer operation
Texting/chatbox tools
Computer literacy
Basic math
High school diploma or GED
Typing

Full Job Description

Customer Support Agent

We seek a dynamic and motivated Customer Support Agent to join our growing team. In this role, you will be our customer's first point of contact, providing exceptional support via email or chat. You will assist our customers by answering product, service, or billing-related inquiries, troubleshooting issues, and resolving complaints with a positive and professional attitude, while building strong relationships. Additionally, you will handle escalations and contribute to continuous improvements in customer experience.

With a focus on delivering high-quality service, you will leverage your strong communication and problem-solving skills to exceed customer expectations, multitask across various platforms, and quickly navigate multiple systems to find the best solutions. You will also collaborate with the management team to share insights, suggest improvements, and help ensure smooth, efficient operations. This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to impact customer satisfaction and company success directly.

Responsibilities:

● Serve as the front-line company customer service agent, maintaining professionalism and a positive attitude.

● Provide exceptional service that exceeds customer expectations, ensuring every interaction is handled with the utmost care and attention to detail.

● Build strong customer relationships by actively listening, asking clarifying questions, and tailoring responses to meet individual needs.

● Quickly and efficiently navigate multiple systems, troubleshooting customer issues and providing accurate, timely solutions.

● Demonstrate empathy, compassion, and professionalism, ensuring that every customer feels valued and understood.

● Consistently speak positively about the company and its services, fostering customer trust and satisfaction.

● Use practical communication skills to address customer inquiries, ensuring clear and compelling responses.

● Leverage problem-solving and decision-making skills to provide immediate solutions and resolve issues without escalation.

● Maintain up-to-date knowledge of products and services to handle customer concerns and questions effectively.

● Offer feedback to management regarding customer sentiments, patterns, and suggestions for improving service and processes.

● Monitor customer interactions for potential areas of improvement, providing regular updates to the team and manager on any challenges or risks.

● Ability to multi-task and manage multiple conversations simultaneously across chat or other platforms.

● Work independently with a high degree of efficiency, handling a fast-paced workload while maintaining quality customer interactions.

Qualifications:

● High school diploma or equivalent. (or higher)

● 1 year of experience in a customer service role providing email or chat support. (a college degree can substitute for experience)

● Strong communication, critical thinking, and time management skills.

● Ability to multi-task across multiple systems and manage tasks efficiently.

● Active listening skills, with the ability to adjust replies based on customer needs and tone. ● Experience with Zendesk and Backoffice tools.

● Strong customer service, analytical, and decision-making abilities.

● Ability to work effectively in a fast-paced environment.

● Organized, with the ability to track and follow up on multiple tasks accurately and on time.

● Comfortable managing multiple conversations simultaneously. (chat)

● Solid computer and web browsing skills.

● Basic math skills.

● Minimum typing speed of 30 words per minute with accuracy.

● Experience in a script-free environment, drafting tailored responses.

● Ability to interact professionally with employees at all levels and people from diverse backgrounds.

Location:

● Bethlehem, PA (Relocation or reliable commute required)

Schedule: Tuesday through Saturday, 2:00 pm- 11:00 pm.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Application Question(s):

Are you able to work the following schedule? Tuesday through Saturday, 2:00 pm- 11:00 pm.

Education:

High school or equivalent (Required)

Shift availability:

Night Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer care jobs in allentown, pa

Customer Support Agent

Evening Cleaner: W/F - 5:30pm start, 5 hrs/week

Merchandise and Stocking Associate

Dispatcher/Call Taker

Client Service Representative

Personal Shopper (In-Store)

Checkout Team Associate

Customer Care Representative II, Service

Merchandise Associate

Patient Engagement Partner, Access Center, Remote Position (Local to NJ/PA)

Customer Service Representative

Inventory Clerk Days

Customer Care Representative

(USA) Member Team Lead

General Manufacturing Associate (Detail Assembler)

Shipping Coordinator

Direct Support Staff

Loss Prevention Associate

Retail Sales Associate-SOUTH MALL

Seasonal Fulfillment and Receiving Support Associate, Lehigh Valley

I want to receive the latest job alert for customer care in allentown, pa

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