Top 307 Customer service associate Jobs in Allentown, Pa

Customer Support Agent
Goodbay Technologies —Bethlehem, PA
- $16 - $18 an hour
- Full-time
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
Customer Service Representative
Bazzini LLC —Allentown, PA
- From $18.33 an hour
- Full-time
- Bilingual
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
PENNSYLVANIA only - Work at Home Call Center Representative
InfoCision Management Corp. —Pennsylvania
- $10 an hour
- Night shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
Customer Service Representative
HoverTech International —Allentown, PA
- 8 hour shift
- Background check
- Customer service
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
9d
Client Services Representative (Temporary)
Baker Tilly Vantagen, LLC —Allentown, PA
- $15.97 - $41.00 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Associate's degree
Quick Apply
9d
Customer Service / Student Services Representative
Direct Learning Systems Inc —Allentown, PA
- $22 - $25 an hour
- Email
- Office
- Children
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
11d
Client Service Representative
Paychex —Allentown, PA
- $20 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Customer Service / Student Services Representative (Part-Time)
Direct Learning Systems Inc —Allentown, PA
- $22 - $25 an hour
- Part-time
- Office
- Children
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
Client Service Representative
Eastern Pennsylvania Veterinary Medical Center —Allentown, PA
- $19 - $21 an hour
- Background check
- Hospice & Palliative Medicine
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Care Representative
HNL Lab Medicine —Allentown, PA
- Part-time
- Anatomy knowledge
- Basic math
- English
Customer Service Associate
Wawa, Inc. —Allentown, PA
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Part Time Flexible Customer Service Associate
Hertz —Allentown, PA
- $17 an hour
- Part-time
- Customer service
- Writing skills
- Computer skills
- Opportunities for advancement
Customer Service Representative I
GFL Environmental —Allentown, PA
- Writing skills
- Residential
- High school diploma or GED
2d
Customer Care Representative II, Service
Olympus —Center Valley, PA
- $21.06 - $27.38 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Paid holidays
2d
Customer Service Associate-NOTARY
The UPS Retail Store —Allentown, PA
- $15 - $16 an hour
- Part-time
- Cash register
- In-person
- Communication skills
- Paid training
Quick Apply
Patient Engagement Partner Eves, Weekends - PA/NJ Residency
St. Luke's University Health Network —Allentown, PA
- Part-time
- High school diploma or GED
- 1 year
- Medical terminology
- Work from home
Customer Service Representative - FBO - PT
Lehigh Northampton Airport Authority —Allentown, PA
- Part-time
- Computer literacy
- English
- High school diploma or GED
Customer Service Specialist
Sodexo —Allentown, PA
- $18 an hour
- Part-time
- Office
- Food service experience
- Entry level
- Paid holidays
- Health insurance
Customer Service Associate I
Dollar Tree —Whitehall Township, PA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
AlphaGraphics - US207 —Allentown, PA
- $15 an hour
- Full-time
- Office
- Organizational skills
- Communication skills
Quick Apply

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Customer Support Agent

Goodbay Technologies
Bethlehem, PA

Quick Apply

Job Details

Full-time
$16 - $18 an hour

Qualifications

Computer operation
Texting/chatbox tools
Computer literacy
Basic math
High school diploma or GED
Typing

Full Job Description

Customer Support Agent

We seek a dynamic and motivated Customer Support Agent to join our growing team. In this role, you will be our customer's first point of contact, providing exceptional support via email or chat. You will assist our customers by answering product, service, or billing-related inquiries, troubleshooting issues, and resolving complaints with a positive and professional attitude, while building strong relationships. Additionally, you will handle escalations and contribute to continuous improvements in customer experience.

With a focus on delivering high-quality service, you will leverage your strong communication and problem-solving skills to exceed customer expectations, multitask across various platforms, and quickly navigate multiple systems to find the best solutions. You will also collaborate with the management team to share insights, suggest improvements, and help ensure smooth, efficient operations. This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to impact customer satisfaction and company success directly.

Responsibilities:

● Serve as the front-line company customer service agent, maintaining professionalism and a positive attitude.

● Provide exceptional service that exceeds customer expectations, ensuring every interaction is handled with the utmost care and attention to detail.

● Build strong customer relationships by actively listening, asking clarifying questions, and tailoring responses to meet individual needs.

● Quickly and efficiently navigate multiple systems, troubleshooting customer issues and providing accurate, timely solutions.

● Demonstrate empathy, compassion, and professionalism, ensuring that every customer feels valued and understood.

● Consistently speak positively about the company and its services, fostering customer trust and satisfaction.

● Use practical communication skills to address customer inquiries, ensuring clear and compelling responses.

● Leverage problem-solving and decision-making skills to provide immediate solutions and resolve issues without escalation.

● Maintain up-to-date knowledge of products and services to handle customer concerns and questions effectively.

● Offer feedback to management regarding customer sentiments, patterns, and suggestions for improving service and processes.

● Monitor customer interactions for potential areas of improvement, providing regular updates to the team and manager on any challenges or risks.

● Ability to multi-task and manage multiple conversations simultaneously across chat or other platforms.

● Work independently with a high degree of efficiency, handling a fast-paced workload while maintaining quality customer interactions.

Qualifications:

● High school diploma or equivalent. (or higher)

● 1 year of experience in a customer service role providing email or chat support. (a college degree can substitute for experience)

● Strong communication, critical thinking, and time management skills.

● Ability to multi-task across multiple systems and manage tasks efficiently.

● Active listening skills, with the ability to adjust replies based on customer needs and tone. ● Experience with Zendesk and Backoffice tools.

● Strong customer service, analytical, and decision-making abilities.

● Ability to work effectively in a fast-paced environment.

● Organized, with the ability to track and follow up on multiple tasks accurately and on time.

● Comfortable managing multiple conversations simultaneously. (chat)

● Solid computer and web browsing skills.

● Basic math skills.

● Minimum typing speed of 30 words per minute with accuracy.

● Experience in a script-free environment, drafting tailored responses.

● Ability to interact professionally with employees at all levels and people from diverse backgrounds.

Location:

● Bethlehem, PA (Relocation or reliable commute required)

Schedule: Tuesday through Saturday, 2:00 pm- 11:00 pm.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Application Question(s):

Are you able to work the following schedule? Tuesday through Saturday, 2:00 pm- 11:00 pm.

Education:

High school or equivalent (Required)

Shift availability:

Night Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service associate jobs in allentown, pa

Customer Support Agent

Customer Service Representative

PENNSYLVANIA only - Work at Home Call Center Representative

Customer Service Representative

Client Services Representative (Temporary)

Customer Service / Student Services Representative

Client Service Representative

Customer Service / Student Services Representative (Part-Time)

Client Service Representative

Customer Care Representative

Customer Service Associate

Part Time Flexible Customer Service Associate

Customer Service Representative I

Customer Care Representative II, Service

Customer Service Associate-NOTARY

Patient Engagement Partner Eves, Weekends - PA/NJ Residency

Customer Service Representative - FBO - PT

Customer Service Specialist

Customer Service Associate I

Customer Service Representative

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