Top 1683 Quality management system Jobs in Allentown, Pa

Customer Support Agent
Goodbay Technologies —Bethlehem, PA
- $16 - $18 an hour
- Full-time
- Computer literacy
- Basic math
- Office
Quick Apply
Quality Control Lead
Accelera —Bethlehem, PA
- $0.03 - $0.04 an hour
- Full-time
- Mid-level
- Supervising experience
- Mentoring
Quick Apply
Lab Technician - Day Shift A
Coherent Corp. —Easton, PA
- Full-time
- Microsoft Word
- Oracle
- Mid-level
Assembly and Test Manufacturing Technician 2nd Shift
NOKIA —Allentown, PA
- $21.50 - $29.70 an hour
- Overtime
- Background check
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
Quality Control Specialist I
OraSure Technologies Inc. —Bethlehem, PA
- $43,000 - $74,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Engineering
- Free parking
- Disability insurance
Quick Apply
Operations Dispatcher
Loomis Armored US, LLC —Allentown, PA
- $22.16 an hour
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
10h
Temporary Administrative Support Spec.Temp Steno/Clerk-Gen SG
PPL Electric Utilities Corp. —Allentown, PA
- $24.88 an hour
- Temporary
- Residential
- US work authorization
- Typing
2h
Utilization Review Coordinator
Pyramid Healthcare —Allentown, PA
- $20 an hour
- Full-time
- Remote
- Microsoft Excel
- Addiction Medicine
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Quality Audit Specialist
Sharp Clinical Services —Bethlehem, PA
- Full-time
- Customer service
- Mid-level
- 3 years
Warehouse Associate, Picking
Glenmark Pharmaceuticals Inc. —Allentown, PA
- $47,840 - $52,000 a year
- Weekends as needed
- Mid-level
- Organizational skills
- 1 year
- AD&D insurance
- Disability insurance
Records Representative
Northampton Community College —Bethlehem, PA
- Full-time
- Office
- 3 years
- High school diploma or GED
5d
Director Quality Management
St. Luke's University Health Network —Allentown, PA
- Full-time
- Nursing
- Management
- Hospital
5d
Dispatcher
Nextech —Allentown, PA
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Ability to sit for extended periods
- Paid training
- Paid holidays
6d
Secretary
Lehigh Valley Health Network —Allentown, PA
- Full-time
- Administrative experience
- High school diploma or GED
- Ability to lift 25 pounds
Assistant Director of Facilities Services/Energy Management
Allentown School District —Allentown, PA
- $74,524 - $104,333 a year
- Carpentry
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quality Specialist 3/S - Berks County, PA
East Penn Manufacturing - Deka Batteries —Lyon Station, PA
- $31 - $33 an hour
- 8 hour shift
- Engineering
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
QUALITY ASSURANCE TESTER II
Palco —Allentown, PA
- Remote
- Writing skills
- SQL
- Analysis skills
- Paid training
- AD&D insurance
Lead Fulfillment Associate
ShipBob, Inc. —Bethlehem, PA
- $22 an hour
- Overtime
- 18 years or older
- Ability to walk for extended periods
- No experience needed
- Health insurance
- Dental insurance
Quick Apply
Warehouse Associate, Receiving & Returns
Glenmark Pharmaceuticals Inc. —Allentown, PA
- $40,000 - $50,000 a year
- Weekends as needed
- Mid-level
- Organizational skills
- 1 year
- AD&D insurance
- Disability insurance
Warehouse Administrator
Kenco —Northampton, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid parental leave
- Health savings account

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quality management system jobs near allentown, pa

Customer Support Agent

Goodbay Technologies
Bethlehem, PA

Quick Apply

Job Details

Full-time
$16 - $18 an hour

Qualifications

Live chat
Computer operation
Texting/chatbox tools
Computer literacy
Basic math
High school diploma or GED
Typing

Full Job Description

Customer Support Agent

We seek a dynamic and motivated Customer Support Agent to join our growing team. In this role, you will be our customer's first point of contact, providing exceptional support via email or chat. You will assist our customers by answering product, service, or billing-related inquiries, troubleshooting issues, and resolving complaints with a positive and professional attitude, while building strong relationships. Additionally, you will handle escalations and contribute to continuous improvements in customer experience.

With a focus on delivering high-quality service, you will leverage your strong communication and problem-solving skills to exceed customer expectations, multitask across various platforms, and quickly navigate multiple systems to find the best solutions. You will also collaborate with the management team to share insights, suggest improvements, and help ensure smooth, efficient operations. This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to impact customer satisfaction and company success directly.

Responsibilities:

● Serve as the front-line company customer service agent, maintaining professionalism and a positive attitude.

● Provide exceptional service that exceeds customer expectations, ensuring every interaction is handled with the utmost care and attention to detail.

● Build strong customer relationships by actively listening, asking clarifying questions, and tailoring responses to meet individual needs.

● Quickly and efficiently navigate multiple systems, troubleshooting customer issues and providing accurate, timely solutions.

● Demonstrate empathy, compassion, and professionalism, ensuring that every customer feels valued and understood.

● Consistently speak positively about the company and its services, fostering customer trust and satisfaction.

● Use practical communication skills to address customer inquiries, ensuring clear and compelling responses.

● Leverage problem-solving and decision-making skills to provide immediate solutions and resolve issues without escalation.

● Maintain up-to-date knowledge of products and services to handle customer concerns and questions effectively.

● Offer feedback to management regarding customer sentiments, patterns, and suggestions for improving service and processes.

● Monitor customer interactions for potential areas of improvement, providing regular updates to the team and manager on any challenges or risks.

● Ability to multi-task and manage multiple conversations simultaneously across chat or other platforms.

● Work independently with a high degree of efficiency, handling a fast-paced workload while maintaining quality customer interactions.

Qualifications:

● High school diploma or equivalent. (or higher)

● 1 year of experience in a customer service role providing email or chat support. (a college degree can substitute for experience)

● Strong communication, critical thinking, and time management skills.

● Ability to multi-task across multiple systems and manage tasks efficiently.

● Active listening skills, with the ability to adjust replies based on customer needs and tone. ● Experience with Zendesk and Backoffice tools.

● Strong customer service, analytical, and decision-making abilities.

● Ability to work effectively in a fast-paced environment.

● Organized, with the ability to track and follow up on multiple tasks accurately and on time.

● Comfortable managing multiple conversations simultaneously. (chat)

● Solid computer and web browsing skills.

● Basic math skills.

● Minimum typing speed of 30 words per minute with accuracy.

● Experience in a script-free environment, drafting tailored responses.

● Ability to interact professionally with employees at all levels and people from diverse backgrounds.

Location:

● Bethlehem, PA (Relocation or reliable commute required)

Schedule: Tuesday through Saturday, 2:00 pm- 11:00 pm.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Application Question(s):

Are you able to work the following schedule? Tuesday through Saturday, 2:00 pm- 11:00 pm.
This position is in office, are you able to work in office?

Education:

High school or equivalent (Required)

Shift availability:

Night Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

quality management system jobs in allentown, pa

Customer Support Agent

Quality Control Lead

Lab Technician - Day Shift A

Assembly and Test Manufacturing Technician 2nd Shift

Quality Control Specialist I

Operations Dispatcher

Temporary Administrative Support Spec.Temp Steno/Clerk-Gen SG

Utilization Review Coordinator

Quality Audit Specialist

Warehouse Associate, Picking

Records Representative

Director Quality Management

Dispatcher

Secretary

Assistant Director of Facilities Services/Energy Management

Quality Specialist 3/S - Berks County, PA

QUALITY ASSURANCE TESTER II

Lead Fulfillment Associate

Warehouse Associate, Receiving & Returns

Warehouse Administrator

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