Top 3 Collector Jobs in Alpena, Mi

Recovery Resolutions Assistant
Alpena Alcona Area Credit Union —Alpena, MI
- $17.63 - $26.45 an hour
- 8 hour shift
- High school
- Office
- High school diploma or GED
- Wellness program
- AD&D insurance

Discover related jobs

Based on your search for collector jobs.

Assistant Manager - Store 5867
GPM Investments LLC —Alpena, MI
Reliable Transportation: You must have a valid driver’s license, access to a personal vehicle, and proof of insurance to complete bank deposits.
$15.73 - $17.73 an hour
Quick Apply
2d
Special Agent, $40,000 Recruitment Incentive
The United States Secret Service —Michigan
Possess a current valid driver's license. Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
$48,854 - $118,204 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Collections Representative
TekCollect —Columbus, OH
Utilizing your excellent communication and problem-solving skills, you will work with consumers and business owners to resolve their delinquent accounts.
$20 an hour
Billing & Collections Manager (BOM)
Taylor Springs Health Campus —Gahanna, OH
They handle financial tasks such receiving and depositing payments, making collections calls and issuing letters, discussing payment arrangements with account…
From $30 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for collector in alpena, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Recovery Resolutions Assistant

Alpena Alcona Area Credit Union -
Alpena, MI

Apply Now

Job Details

Full-time
$17.63 - $26.45 an hour

Benefits

Wellness program
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) 4% Match
Uniform allowance
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Debt collection phone call
Phone inquiries
Loan payment processing
Compliance with loan regulations
Account maintenance
Coaching
Client inquiry handling
Electronic transaction processing
Filing
Performance Reporting
General ledger maintenance
Mail distribution
Post-loan customer support
Compliance reporting
High school diploma or GED
Customer payment reminders
Policy & process development
Internal employee customer service
Financial records management
Debt collection payment plan
Mail management
Conflict management
Vendor communication
Loan operations reporting
Loan compliance monitoring
Management reporting
Mail processing
Customer support for financial loans
Debt management
Data validation

Full Job Description

Announcement Date:

August 4, 2026

Location of Position:

Alpena MI

Salary:

$17.63 to $26.45 (based upon experience)

Days:

Monday through Friday

Hours:

40 hours per week

Duties:

Role:

A Recovery Resolutions Assistant works to achieve the Credit Union's mission and member promise statements by preserving Credit Union assets through financial counseling and coaching of members and providing assistance to department and delinquency committee team members.

Essential Functions & Responsibilities:

Handle inbound collection calls and inquiries; answering basic questions from members and employees about past due and charged off accounts.
Request and process past due payments via electronic payment platforms. Post recovery payments and member payment agreements.
Work the Credit Union negative account queue; ensuring proper communication, processing, and reporting are completed within the required timelines. Process account blocks and related charge-offs. Compile and prepare monthly ODP reports and monitor ODP Repayment Loans for payment and if necessary, process the ODP repayment loan charge-offs in accordance with Credit Union policy and/or procedure.
Recoveries account monitoring & balancing; monitor and post payments deposited into the Credit Union’s recoveries account. Ensure all payments are properly documented and the recoveries account is balanced at the end of each business day. (i.e., recovery payment tracking, attorney recovery payments tracking).
GL Balancing: balance all GL accounts related to the Recovery Resolutions department on a weekly basis.
Charge-off Validation: evaluate charged off loan records to ensure accuracy in communication, processing, and reporting. Develop and publish charge-off ledger cards for future recovery efforts.
Collection queue assignment: monitor the collection queue daily and assign all newly identified loans in accordance with the past due action procedures, ensuring accounts are consistently and equitably assigned to certified financial counselors.
Daily reports: monitor daily delinquency reports to evaluate available funds, payment activities, programming errors, delinquency trends, etc. and communicate any pertinent information to the full Recovery Resolutions Team and/or Delinquency Committee.
Recordkeeping: mail processing and assistance with bankrupt members.
Handle processes associated with abandon vehicle notices, special administrative projects, as well as overflow work from other Recovery Resolution team members, and perform other job-related duties as assigned.

Requirements:

Performance Measurements:

Maximize the collection and/or recovery of Credit Union assets from delinquent and charged-off accounts.

Collect on assigned delinquent accounts in a timely, professional, and compliant manner, ensuring prompt contact with all borrowers regarding re-payment intent and providing solutions and proper notifications.

Resolve member, employee, and third party inquires in an accurate, timely and professional manner, communicating solutions to all necessary parties.

Maintain accurate, complete, and up to date collections files and records, identifying and informing management of potential loan underwriting or collection issues.

Follow established policies and procedures and maintain compliance with the Fair Debt Collections Practices Act and all relevant regulations, aiding in the development of collection procedures and staying current on changes in collection regulations, policies, procedures, and industry practices.

Provide informed and accurate service and support to all members, employees, and third-party vendors and associates by responding to messages, correspondence, or other communications in a timely and professional manner.

Actively advise members and/or employees on financial wellness strategies and collection processes to achieve or exceed 100% of established individual, department, and AAACU strategic performance goals.

Commitment to ongoing professional development and staying current with AAACU policies, procedures, and collection activity trends and best practices including associated government rules and regulations.

Additional Desired Attributes:

Knowledge and Skills:

Experience

One month to twelve months of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Financial counselor certification.

Misc Comments:

Benefits for Full-Time Employees Includes:

Paid Vacation
Paid Sick Time
Paid Personal Time
Paid Holidays (including your birthday)
Paid Bereavement
Medical / Dental / Vision Insurance (Employee pays ZERO premiums!)
Life Insurance (2x annual salary)
Short Term / Long Term Disability
- AAACU puts in 7.25% of your gross wages AND will match 100% up to 4% of your contributions!
Tuition Reimbursement
Wellness Program
Student Loan Paydown
Employee Assistance Program
AFLAC
Flexible Spending Accounts
Employee Clothing Loan
Community Volunteerism Pay
Longevity Bonus

Apply Now

Refine Your Search

collector jobs in alpena, mi

Recovery Resolutions Assistant

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for collector in alpena, mi

Duties:

Requirements:

Additional Desired Attributes:

Misc Comments:

Job Seeker Tools

Employer Tools

Browse

Stay Connected