Top 407 Operations experience manager Jobs in Alpena Mi

Operations Experience Manager
Home Depot / THD —Alpena, MI
- Overtime
- 18 years or older
- Sales
- Merchandising
Store Manager
Team Wireless - Verizon Authorized Retailer —Alpena, MI
- $60,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
Director of Landscape Maintenance and Snow Services
Todd's Services Inc. —Michigan
- $100,000 - $115,000 a year
- Extended hours
- Spanish
- Clean driving record
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Store Manager
Blarney Castle Oil Co —Ossineke, MI
- 12 hour shift
- 18 years or older
- 5 years
- Computer literacy
Quick Apply
Commercial Construction Foreman- East/Westside of Michigan
Wolverine Enclosures, Inc —Michigan
- $60,000 - $70,000 a year
- Full-time
- Carpentry
- Background check
- Management
- Health insurance
- Dental insurance
Quick Apply
EHS Manager
PASONA N A, INC. —Michigan
- $100,000 a year
- Full-time
- 5 years
- Continuous improvement
- Senior level
Telecom Utility Construction Foreman
TurnKey Network Solutions —Michigan
- Full-time
- Background check
- Construction site
- CDL A
- Fuel card
- Health savings account
Quick Apply
Installation Manager - Plumbing and HVAC
Precision Plumbing and Heating Systems —Michigan
- $80,000 - $110,000 a year
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Fuel card
- Health savings account
Regional Sales Manager - Rotating Equipment
SPX Flow —Michigan
- $100,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
HSE Specialist
Graymont —Michigan
- Full-time
- Engineering
- Mid-level
- Continuous improvement
Supply Chain and Operations Manager (AMI)
Amos Mfg. Inc. —Alpena, MI
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
- Health savings account
- Paid holidays
Quick Apply
(USA) Asset Protection Operations Coach
Walmart —Alpena, MI
- $65,000 - $100,000 a year
- High school
- Bachelor of Science
- Merchandising
- Paid jury duty
- Disability insurance
4d
Administrative Assistant
MyMichigan Health —Alpena, MI
- Current TB test
- Ability to walk for extended periods
- Word processing
VP of Operations (ITK)
Impact Team K, LLC —Alpena, MI
- Hybrid work
- 5 years
- Bachelor's degree
- Manufacturing
- Health savings account
- Paid holidays
Quick Apply
General Manager
Dunhams Sports —Alpena, MI
- Full-time
- 5 years
- Merchandising
- Analysis skills
- Store discount
- Disability insurance
Assistant Hotel Manager
American Cruise Lines —Alpena, MI
- Full-time
- Bar
- Sales
- Military
- Dental insurance
- Vision insurance
Quick Apply
Family Store Processor
The Salvation Army Central Territory —Alpena, MI
- Part-time
- Computer literacy
- High school diploma or GED
- No degree
- 403(b) matching
- Paid holidays
Quick Apply
11d
Account Manager (REDL)
Rack Engineering Division, LLC —Alpena, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Team Manager
Dunhams Sports —Alpena, MI
- Full-time
- Merchandising
- Mid-level
- Analysis skills
- Store discount
- Disability insurance
Merchandising Sales Associate
Tractor Supply Company —Alpena, MI
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Paid parental leave
- Disability insurance
14d

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Operations Experience Manager

Home Depot / THD -
Alpena, MI

Apply Now

Job Details

Qualifications

High school diploma or GED
Business operations
Retail management
Management experience within retail industry

Full Job Description

Position Purpose:

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes—strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty –Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Operation Assistant Manager
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Action Oriented
Decision Quality
Collaborates
Self-Development
Situational Adaptability
Communicates Effectively
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

Apply Now

Refine Your Search

operations experience manager jobs in alpena mi

Operations Experience Manager

Store Manager

Director of Landscape Maintenance and Snow Services

Store Manager

Commercial Construction Foreman- East/Westside of Michigan

EHS Manager

Telecom Utility Construction Foreman

Installation Manager - Plumbing and HVAC

Regional Sales Manager - Rotating Equipment

HSE Specialist

Supply Chain and Operations Manager (AMI)

(USA) Asset Protection Operations Coach

Administrative Assistant

VP of Operations (ITK)

General Manager

Assistant Hotel Manager

Family Store Processor

Account Manager (REDL)

Team Manager

Merchandising Sales Associate

I want to receive the latest job alert for operations experience manager in alpena mi

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