Top 86 Entry level technical support Jobs in Alpharetta, Ga

IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
Service Desk Analyst (Entry Level)
Snap Tech IT —Cumming, GA
- $45,000 - $50,000 a year
- Full-time
- Windows
- Driver's License
- Communication skills
- Paid holidays
- Health insurance
3d
Help Desk Support Specialist
Evans General Contractors —Alpharetta, GA
- Remote
- Windows
- Bachelor's degree
- In-person
- Profit sharing
- Disability insurance
Client Support Specialist
Ministry Brands —Alpharetta, GA
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Junior IT Technician
KNAPP —Kennesaw, GA
- Overtime
- Office
- Windows
- Residential
- Profit sharing
- Paid parental leave
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
Data Center Technician I
Flexential Corp. —Alpharetta, GA
- $19 - $21 an hour
- Monday to Friday
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
- Wellness program
- Health savings account
Quick Apply
Network Engineer I
InComm Payments —Atlanta, GA
- Overnight shift
- Computer science
- Computer Science
- Analysis skills
IT Engineer I
CITY OF WOODSTOCK, GA —Woodstock, GA
- From $22.51 an hour
- Full-time
- Research
- Office
- High school diploma or GED
- Disability insurance
- Dental insurance
3d
Client Experience Specialist (East Coast)
OnPay —Atlanta, GA
- $24 - $25 an hour
- Remote
- QuickBooks
- 1 year
- Communication skills
- Paid holidays
- Disability insurance
10d
Client Experience Specialist (Pacific Standard Time)
OnPay —Atlanta, GA
- $24 - $25 an hour
- Remote
- QuickBooks
- 1 year
- Communication skills
- Paid holidays
- Disability insurance
Associate IT Technician
IntegriCom, Inc. —Suwanee, GA
- $19 - $24 an hour
- Full-time
- No experience needed
- In-person
- 1 year
- Health savings account
- Health insurance
Quick Apply
12d
Help Desk Specialist - 1st Tier
Huff Powell & Bailey, LLC —Atlanta, GA
- Office
- Windows
- High school diploma or GED
Quick Apply
Help Desk Support Technician
NuAxis Innovations —Atlanta, GA
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Help Desk Technician (Part Time)
Electronic Systems Inc —Duluth, GA
- Contract
- Azure
- High school diploma or GED
- 1 year
Helpdesk Associate Tier 1
Ole Mexican Foods Inc —Norcross, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Support Specialist I - Meridian
National Information Solutions Cooperative (NISC) —Atlanta, GA
- Computer science
- Computer Science
- Computer literacy
IT Support Technician
Radancy —Atlanta, GA
- $50,000 - $57,000 a year
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Technical Support & Shipping Associate
MyDoorView —Norcross, GA
- $60,000 - $65,000 a year
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
Quick Apply

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IT Support Specialist I

Priority Technology Holdings, LLC -
Alpharetta, GA

Quick Apply

Job Details

Full-time
$23 - $27 an hour

Benefits

Health savings account
Employee stock purchase plan
Health insurance
Unlimited paid time off
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Gym membership

Qualifications

Authentication
Customer communication
Standard Operating Procedures (SOPs) implementation
Customer support ticket management
MFA
Productivity software
Standard operating procedures (SOPs)
VPN

Full Job Description

Job title: IT Support Specialist I

Reports to: Manager, Technical Operations

Department: Central Services

Location: Alpharetta, GA

Grade: 13

About Priority Commerce:

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The IT Support Specialist I is responsible for providing reliable, timely support for common end-user technology issues while building foundational knowledge of systems and processes. This role supports overall organizational productivity through clear communication, accurate documentation, and consistent follow-through, ensuring employees can rely on technology support to stay focused and productive. This is an entry-level position ideal for individuals looking to build a strong foundation in IT support and progress toward more advanced technical roles.

Responsibilities:

Respond to user tickets involving hardware, software, access, and device issues.
Follow documented Standard Operating Procedures (SOPs) and runbooks for all troubleshooting steps.
Perform initial triage and classification of incidents.
Document all actions clearly and accurately within the ticketing system.
Support onboarding and offboarding tasks, including account setup and device provisioning.
Maintain clear, professional, and timely communication with end users, setting appropriate expectations.
Support monitoring, alert response, and routine operational checks.
Escalate complex or unfamiliar issues to Specialist II or III with clear context.
Collaborate effectively with team members to ensure smooth handoffs and issue resolution.

What Success Looks Like:

Independently resolves routine hardware, software, access, and device issues within SLA, accurately triaging and escalating with clear context.
Follows SOPs and runbooks consistently, producing clean, accurate ticket documentation.
Maintains professional, timely communication with users, setting appropriate expectations.
Supports onboarding/offboarding and responds appropriately to monitoring alerts and operational checks.
Collaborates effectively with the team, escalating to Specialist II/III with clear context, and consistently meets service targets ( 90% SLA compliance, strong CSAT).

Candidate Requirements:

Minimum Requirements

Strong fundamentals in troubleshooting and customer support.
Ability to follow SOPs and structured processes accurately and consistently.
Clear written and verbal communication skills.
Basic understanding of Windows and/or macOS operating systems.
Familiarity with O365 or Google Workspace environments.
Basic knowledge of MFA (Multi-Factor Authentication), VPN, printers, and endpoint devices.
Ability to prioritize and manage a ticket queue within defined SLAs.
Willingness to learn and apply feedback in a fast-paced support environment.

Preferred Requirements

Prior experience in a help desk, IT support, or customer service role.
Experience with ticketing systems and IT service management (ITSM) tools.
Familiarity with account provisioning, device imaging, or endpoint management tools.
Exposure to monitoring and alerting platforms.
Associate's degree or relevant certification (e.g., CompTIA A+, Network+) in a technology-related field, or equivalent practical experience.
Demonstrated ability to identify patterns in recurring issues and suggest process improvements.

Compensation and Benefits:

Compensation range: $23/hr - $27/hr
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

Bonus programs
401(k) match
Employee Stock Purchase Program (ESPP)
HSA and FSA options
Financial wellness resources and employee discount programs

Health & Well-being

Medical, dental, and vision coverage
Mental health support for employees and dependents through Lyra Health
Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

Education expense reimbursement
Leadership development programs
Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

Requires prolonged sitting, standing, bending, stooping and stretching.
Requires the ability to lift 10 pounds.
Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Quick Apply

Refine Your Search

entry level technical support jobs in alpharetta, ga

IT Support Specialist I

Service Desk Analyst (Entry Level)

Help Desk Support Specialist

Client Support Specialist

Junior IT Technician

Helpdesk Technician

Data Center Technician I

Network Engineer I

IT Engineer I

Client Experience Specialist (East Coast)

Client Experience Specialist (Pacific Standard Time)

Associate IT Technician

Help Desk Specialist - 1st Tier

Help Desk Support Technician

Service Desk Analyst - Tier I

Help Desk Technician (Part Time)

Helpdesk Associate Tier 1

Support Specialist I - Meridian

IT Support Technician

Technical Support & Shipping Associate

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