Top 1207 Floor supervisor Jobs in Alpharetta, Ga

Supervisor, Patient Access
American Health Imaging —Atlanta, GA
- Full-time
- Hybrid work
- Bilingual
- Writing skills
- Mid-level
Quick Apply
6d
Lead RRT, Nights
Piedmont Healthcare —Snellville, GA
- Full-time
- BLS Certification
- Inpatient
- Mid-level
Lead RRT - NICU
Piedmont Healthcare —Snellville, GA
- Full-time
- Management
- PALS Certification
- BLS Certification
RRT, Nights
Piedmont Healthcare —Snellville, GA
- Full-time
- BLS Certification
- Inpatient
- No experience needed
RRT, PRN, Days
Piedmont Healthcare —Snellville, GA
- PRN
- BLS Certification
- Inpatient
- No experience needed
RRT, PRN, Nights
Piedmont Healthcare —Snellville, GA
- PRN
- BLS Certification
- Inpatient
- No experience needed
RRT - NICU, Nights
Piedmont Healthcare —Snellville, GA
- Full-time
- BLS Certification
- Inpatient
- Mid-level
Environmental Health and Safety Manager
Americo Manufacturing a CSG Company —Acworth, GA
- $70,000 - $85,000 a year
- Full-time
- Management
- Ability to walk for extended periods
- 5 years
- Paid jury duty
- Health savings account
Quick Apply
RRT - NICU, PRN
Piedmont Healthcare —Snellville, GA
- PRN
- BLS Certification
- Inpatient
- Mid-level
RRT - NICU, PRN, Nights
Piedmont Healthcare —Snellville, GA
- PRN
- BLS Certification
- Inpatient
- Mid-level
RRT, PT, Nights
Piedmont Healthcare —Snellville, GA
- Part-time
- BLS Certification
- Inpatient
- No experience needed
Production Supervisor
Everforth —Atlanta, GA
- $75,000 - $100,000 a year
- Full-time
- 5 years
- US work authorization
- Recruiting
- Dental insurance
- 401(k)
Quick Apply
10d
Janitorial Area Supervisor - Doraville, GA
Marsden South —Atlanta, GA
- $24.50 an hour
- Full-time
- Spanish
- 5 years
- English
Quick Apply
Janitorial Area Supervisor - Sugar Hill, GA
Marsden South —Buford, GA
- $24.50 an hour
- Full-time
- Spanish
- 5 years
- English
Quick Apply
Juice Barista Part Time
Product Connections —Woodstock, GA
- $15 - $16 an hour
- Part-time
- Writing skills
- Merchandising
- Ability to lift 50 pounds
Quick Apply
Registered/Behavior Technician (BT/RBT)
Dogwood Autism Services —Sandy Springs, GA
- $20 - $26 an hour
- Full-time
- School experience
- CPR Certification
- Data analysis skills
- Paid training
- Paid holidays
Quick Apply
Dispatch Supervisor (2nd Shift 2 pm - 10 pm)
NewCold —Atlanta, GA
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Forklift
3d
Painter / Maintenance Technician - Full Time
Vitality Living Milton —Milton, GA
- Full-time
- English
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
6d
Certified Nurses Aide (CNA or STNA)
The Bridge at Lawrenceville —Lawrenceville, GA
- Part-time
- CPR Certification
- Customer service
- BLS Certification
Quick Apply
Diesel Mechanic/Technician - Waste Industry
Waste Pro —Doraville, GA
- Up to $50 an hour
- Overnight shift
- Mid-level
- Residential
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
9d

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Supervisor, Patient Access

American Health Imaging -
Atlanta, GA

Quick Apply

Job Details

Full-time
6 days ago

Qualifications

Phone communication
Writing skills
Coaching
High school diploma or GED
Mentoring
Telecommunication
Clinical confidentiality policies
Team motivation (leadership skill)

Full Job Description

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

The PACE (Patient Access Call Center of Excellence) Supervisor is responsible for supervising and mentoring the PACE Patient Access Representative and Team Leads. This position is critical to Lumexa Imaging; the PACE Supervisor ensures the representatives provide efficient, empathetic and excellent service and adhere to defined policies and procedures which impacts customer retention and the profitability of the organization. Measures and provides appropriate performance feedback to assigned representatives and Team Leads.
This is a hybrid role in Atlanta, GA

Operations

Utilizes all policies and processes with 100% compliance
Provides floor and supervisor queue support
Accountable for representative’s performance, affecting overall PACE Performance, Department KPIs and organizational objectives
Oversight of productivity of individual representatives
Oversight of quality performance of individual representatives in partnership with QA team
Supervises and coaches’ representatives on Lumexa Imaging processes, guidelines and metrics

•

Responsible for the development of representatives through effective hiring, coaching, mentoring and performance feedback
Functions as the point of contact to answer questions and provide support to representatives, guides representatives to use available resources
Makes recommendations for continuous improvement based on proactive and reactive business needs, focusing on improved communication, customer and representative satisfaction
Monitors the queue and tier escalation process and takes calls as needed to ensure calls get answered in a timely manner
Handles escalated calls from patients or referring physicians focusing on service recovery and provides adequate coaching to the representatives
Administers accurate and timely payroll functions
Responsible for compiling and analyzing pertinent reports and discussion logs in a timely manner
Manages phone queues and representatives to meet optimal customer experience and KPI measures
Perform other duties and responsibilities, as assigned.

Service

Exceeds customer service standards
Maintains patient confidentiality 100% of the time
Maintains productivity; ensures minimal downtime

Team Focus

Ensures adherence to PACE policies and procedures
Forms strong working relationships within the team and treats each other with respect
Develops healthy working relationships, forming a partnership with other groups within the PACE or external functional departments
Interacts with other departments to ensure an efficient and service-oriented operation
Participates in interviews to select the most qualified candidates for the PACE positions
Addresses any representative issues, documents, delivers corrective action and monitors behavior
Coaches on strengths, areas of opportunity and provides coaching regarding performance metrics and quality
Conducts team meetings with assigned representatives
Conducts one on one meetings with assigned representatives to review overall performance, documents discussions and actions taken

Minimum Qualifications:
Education/Licensing/Certification:

High school diploma or equivalent medical scheduling or customer service experience
Associate/bachelor’s degree preferred or equivalent combination of experience and education

Experience (years and type):

Minimum 3-5 years call center experience preferred
Minimum 3-5 years of call center supervisor experience preferred
Bilingual preferred

Knowledge and Skills:

Demonstrated organizational skills
Excellent verbal and telecommunication skills to communicate with patients, referral sources and staff
Ability to work in fast-paced, high productivity environment
Ability to document accurately and concisely
Ability to maintain patient confidentiality
The ability to interact with staff at all levels in a fast-paced environment, typically under pressure, while remaining flexible yet focused
The ability to communicate professionally through verbal and written communications to include personal branding
Demonstrated high level of confidentiality and professionalism
Demonstrated outstanding service skills with both internal and external customers
The ability to effectively coach, mentor and motivate representatives
The ability to operate in an organized manner and demonstrate superior time management
The ability to manage multiple projects; able to multitask
Exhibits sound judgment
Contact center software application knowledge and workforce management preferred

#PACESJ

Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.

Lumexa Imaging is an equal opportunity employer.

Quick Apply

Refine Your Search

floor supervisor jobs in alpharetta, ga

Supervisor, Patient Access

Lead RRT, Nights

Lead RRT - NICU

RRT, Nights

RRT, PRN, Days

RRT, PRN, Nights

RRT - NICU, Nights

Environmental Health and Safety Manager

RRT - NICU, PRN

RRT - NICU, PRN, Nights

RRT, PT, Nights

Production Supervisor

Janitorial Area Supervisor - Doraville, GA

Janitorial Area Supervisor - Sugar Hill, GA

Juice Barista Part Time

Registered/Behavior Technician (BT/RBT)

Dispatch Supervisor (2nd Shift 2 pm - 10 pm)

Painter / Maintenance Technician - Full Time

Certified Nurses Aide (CNA or STNA)

Diesel Mechanic/Technician - Waste Industry

I want to receive the latest job alert for floor supervisor in alpharetta, ga

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