Top 684 Information technology Jobs in Alpharetta, Ga

Customer Technical Services Representative
GRAVOTECH INC —Duluth, GA
- Weekends as needed
- Computer Science
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
IT Manager - Systems Administrator
C.L. Burks Construction-Commercial Roofing Contractors —Cumming, GA
- $70,000 - $85,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
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4d
Data Center IT Operations Expert - Mandarin Speaking
Tellusicom INC —Suwanee, GA
- From $5,000 a month
- Full-time
- PMP
- 5 years
- English
- Opportunities for advancement
Quick Apply
IT Program Manager
Execusource, Inc —Atlanta, GA
- 3 years
- Bachelor's degree
- Mentoring
Quick Apply
1d
Director, IT Operations & Strategy
ECI Management LLC —Atlanta, GA
- Hybrid work
- Computer Science
- Office
- Presentation skills
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Support Specialist
Evans General Contractors —Alpharetta, GA
- Remote
- Windows
- Bachelor's degree
- In-person
- Profit sharing
- Disability insurance
IT Support Engineer
Spectra Defense Technologies —Alpharetta, GA
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- AWS
- Opportunities for advancement
Quick Apply
2d
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
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Help Desk Technician
Atlanta IT Services —Marietta, GA
- $50,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Paid time off
Quick Apply
12d
IT Systems Engineer
Spectra Defense Technologies —Alpharetta, GA
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- AWS
- Opportunities for advancement
Quick Apply
22h
PC Applications Specialist I
City Of Roswell —Roswell, GA
- $23.64 - $30.72 an hour
- Full-time
- Computer science
- Computer Science
- Basic math
Quick Apply
21h
IT Helpdesk Technician
FULGENT THERAPEUTICS LLC —Alpharetta, GA
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Quick Apply
7d
IT Systems Support Technician
Primary Holdings, Inc. —Johns Creek, GA
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist I
Hunt Military Communities —Alpharetta, GA
- Mid-level
- Analysis skills
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
8d
Junior Cyber Security Engineer 1
TÜV SÜD —Alpharetta, GA
- $65,000 - $75,000 a year
- Full-time
- Computer Science
- Windows
- Electrical Engineering
- Paid parental leave
- Health insurance
7d
IT Support Technician - Tier 2 (Hybrid)
Classic Collision —Atlanta, GA
- Online Application
- Hybrid work
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Paid holidays
2d
IT Servicve Desk Support
Landis+Gyr —Alpharetta, GA
- $50,908 - $64,384 a year
- English
- Office
- Ability to sit for extended periods
- Paid holidays
- Health insurance
2d
Desk Top Support Technician II (ATLDOT)
City of Atlanta, GA —Atlanta, GA
- $58,977.96 - $78,735.58 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
5d
Desktop Support Technician
NTT Ltd —Alpharetta, GA
- $25.66 - $34.72 an hour
- Weekends as needed
- Research
- Mid-level
- Office
- Health savings account
- AD&D insurance

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Customer Technical Services Representative

GRAVOTECH INC
Duluth, GA

Quick Apply

Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Matching gift program
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Managing customer accounts
Network troubleshooting
Email customer support
Technical support via phone
Phone communication
Machine troubleshooting
Firmware
Electronic systems troubleshooting
Managing clients in a customer support role
Dispatching
Computer hardware
Hardware support
Post-sales relationship building
Phone call management
Technical support via email
Hardware diagnostics
Mechanical troubleshooting

Full Job Description

Brady Corporation is looking for a Customer Technical Services Representative for our Engraving Solutions business, which includes Brady and Gravotech brands. This is not an IT help desk role – you will be supporting external customers. This individual will provide advanced product support for Engraving Solutions and software. This position focuses on troubleshooting hardware/software failures, device connectivity, and standard operation of the machine and software. It is best suited for someone who understands how to work directly with customers, distributors, and field technicians to resolve technical issues related to our product line.

This position will be able to prioritize multiple tasks with time sensitive deadlines, be organized and can keep track of multiple customer issues. They need to work closely with customers and members of the internal team to address customer concerns during the startup process as well as provide high level customer support for key accounts after installation is complete. This person should have strong communicative skills and written skills. All reporting must be timely and detailed.

#LI-EA1

Requirements:

Provide timely phone/ email based customer technical support for Gravotech
Address customer inquiries through phone, email, chat and case management systems.
Diagnose and troubleshoot configuration, operation software, applications, hardware, firmware, software, and connectivity issues.
Support system configurations, performing remote diagnostics as needed.
Manage case lifecycle from intake to resolution, ensuring accurate documentation and follow-up.
Maintain customer records and track trends within the CRM platform.
Stay updated on technological developments and product changes to enhance service delivery.
Determine if parts are required, place quotes, part orders and request dispatches of Field Service Technicians.

Req Benefits:

Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
Generous 401(k) with company match
Paid time off and holidays
Opportunity to participate in incentive programs for all full-time employees
Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
Education reimbursement opportunities
Scholarship program for children of Brady employees
A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
Dress-for-your-day dress code
Charitable contributions matched through Brady's Matching Gift program

Additional Details :

Who we are:

Gravotech has been a global leader in direct part marking and laser engraving since 1938. Gravotech machines are used by more than 60,000 customers around the world, from large consumer brands and industrial manufactures to professional engravers and small retail customers alike.

In 2024, Gravotech joined Brady Corporation's global portfolio of brands. Brady is a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. Gravotech products help enable Brady's full range of industrial identification solutions in industries around the world.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.

Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the Gravotech team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

What You Need To Be Successful

Bachelor's degree in Computer Science, or a related field, desired
Previous experience in a call center or technical troubleshoot environment, desired
3+ years of experience in product troubleshooting with customers REQUIRED.
Mechanical and electronic repair background.
Proficient with remote diagnostic tools and device management platforms.
Skilled in troubleshooting and resolving non IT hardware, software, and system integration issues.
Understanding of network fundamentals and communication protocols.
Experienced with CRM and ERP platforms, including SAP, Salesforce, or Sugar.
Strong analytical and troubleshooting skills, able to manage multiple priorities efficiently.
Excellent written and verbal communication skills for technical explanations to non-technical users.
Capable of working independently and collaboratively in a fast-paced environment.
Able to work nights and weekends, when required.

Quick Apply

Refine Your Search

information technology jobs in alpharetta, ga

Customer Technical Services Representative

IT Manager - Systems Administrator

Data Center IT Operations Expert - Mandarin Speaking

IT Program Manager

Director, IT Operations & Strategy

Help Desk Support Specialist

IT Support Engineer

Jr. Service Desk Analyst, Technician

IT Support Specialist I

Help Desk Technician

IT Systems Engineer

PC Applications Specialist I

IT Helpdesk Technician

IT Systems Support Technician

IT Support Specialist I

Junior Cyber Security Engineer 1

IT Support Technician - Tier 2 (Hybrid)

IT Servicve Desk Support

Desk Top Support Technician II (ATLDOT)

Desktop Support Technician

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