Top 5 Credit and collections Jobs in Amarillo, Tx

Ortho Collections Coordinator
Amarillo Pediatrics Dentistry and Orthodontics PA —Amarillo, TX
- Full-time
- HIPAA
- Mid-level
- Analysis skills
- Health insurance
- Paid time off
Quick Apply
Collector
The People's Federal Credit Union —Amarillo, TX
- $18 - $21 an hour
- Full-time
- Office
- Entry level
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Customer Service Representative
Bear Rental Purchase, Ltd. —Amarillo, TX
- $15 - $17 an hour
- Full-time
- In person
- Background check
- Pass drug screening
- Clean MVR report
- Dental insurance
- 401(k)
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Account Manager
RNR Tire Express —Amarillo, TX
- Full-time
- Clean driving record
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply

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credit and collections jobs near amarillo, tx

Ortho Collections Coordinator

Amarillo Pediatrics Dentistry and Orthodontics PA
Amarillo, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

Customer communication

Full Job Description

The Orthodontic Collections Coordinator ensures the timely, accurate, and professional management of all orthodontic patient and insurance collections. This role maintains compliance with Orthodontic Collection Procedures, manages payment plans, and provides compassionate communication with patients regarding financial responsibilities.

The ideal candidate is organized, proactive, and confident in managing patient accounts while demonstrating strong attention to detail and exceptional customer service.

Minimum 2 years of experience in patient financial communication or collections.
Strong understanding of insurance follow-up, AR management, and payment plan administration.
Proficient in Open Dental and familiar with Orthobanc, PayConnect, or similar systems.
Excellent organizational and analytical skills.
Professional, empathetic communication style with patients and families.
Previous experience in dental or orthodontic collections preferred.

A. Patient & Account Communication

Respond promptly to patient calls, emails, and in -person inquiries regarding balances, collections, and payment plans.
Clearly explain insurance contributions, balances, and payment schedules to patients and parents.
Follow-up on delayed insurance claims impacting patient balances.
Document all financial interactions accurately in Open Dental
Conduct HFD (Hardship Financial Discussion) consult when applicable.
Review and respond to all call center messages related to collections or debonding.

B. Payment Plan & Draft Management

Create, modify, and maintain orthodontic payment plans in Open Dental
Review Orthobanc terminated accounts weekly, monitor delinquency, and take corrective action.
Track active payment drafts through Orthobanc, PayConnect, or other processors.
Confirm accounts are financially cleared prior to debonding.
Reconcile daily payments with the Patient Coordinator.
Partner with the Treatment Coordinator to ensure treatment does not begin without verified financial clearance.

D. Insurance & Evaluation Support

Verify orthodontic insurance benefits, frequency limits, and lifetime maximums.
Confirm coverage for scheduled evaluations the day prior.
Follow up on unposted or delayed insurance payments.

E. Coordination & Administrative Support

Work closely with the billing and administrative teams to ensure accurate guarantor data before collections transfer.
Maintain HIPAA compliance and financial documentation standards.
Support the billing department with adjustment procedures as needed.
Communicate proactively with leadership regarding high-risk or special circumstance accounts.

Compensation & Benefits

Competitive hourly/salary rate based on experience.
PTO, health benefits, and opportunities for professional growth.

Quick Apply

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credit and collections jobs in amarillo, tx

Ortho Collections Coordinator

Collector

Customer Service Representative

Account Manager

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