Top 128 Help desk Jobs in American Fork, Ut

IT Help Desk Lead
Bohme —Draper, UT
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
Technical Support Technician
Cyrious Software —Lehi, UT
- Email
- Mid-level
- Windows
- SQL
IT Applications Support Analyst
Young Living Essential Oils —Lehi, UT
- Weekends as needed
- Microsoft Outlook
- Research
- Office
Quick Apply
8d
Remote Technical Support Specialist
Technical Support Specialist —American Fork, UT
- $15 - $25 an hour
- Part-time
- Hybrid work
- Mid-level
- Supervising experience
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Operations Specialists
Slant —Lehi, UT
- $60,000 - $80,000 a year
- Full-time
- 1 year
- Entry level
Client Operations Support Specialist
Orion Advisor Solutions —Lehi, UT
- $21.75 - $31.13 an hour
- Full-time
- Hybrid work
- Salesforce
- Mid-level
- Office
- Paid parental leave
- Loan repayment program
IT Associate
Smarty —Orem, UT
- $45,000 - $60,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
Associate tech support technician (Hybrid Draper, UT)
Progressive Leasing —Draper, UT
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Research
- Office
- Paid parental leave
- Employee stock purchase plan
Engineering-Draper-Analyst/Associate-Help Desk User Support
Goldman Sachs —Draper, UT
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
MTC IT Service Desk Support Specialist I (Part-time)
Missionary Training Center - The Church of Jesus Christ of Latter-day Saints —Provo, UT
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
3d
IT Level 2
Brevium —American Fork, UT
- $60,000 - $70,000 a year
- Full-time
- HIPAA
- Mid-level
- AWS
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Specialist
Trucordia —Lindon, UT
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Health savings account
- AD&D insurance
Quick Apply
14d
Data Center Technician
BGIS —South Jordan, UT
- $30 - $32 an hour
- Weekends as needed
- Microsoft Outlook
- Writing skills
- English
- Paid parental leave
- Health savings account
14d
Technical Account Manager
DigiCert —Lehi, UT
- $65,000 - $75,000 a year
- Remote
- Mid-level
- Windows
- Java
- Paid parental leave
- Paid holidays
Quick Apply
10d
IT Support Specialist Team (Full-Time)
All IT Pros —Provo, UT
- Email
- Google Workspace
- Computer science
- Computer Science
MTC IT Service Desk Support Specialist I (Part-time)
The Church of Jesus Christ of Latter-day Saints —Provo, UT
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
3d
Technical Support Specialist
Higginbotham —Lehi, UT
- Computer science
- Microsoft Outlook
- Computer Science
8d
Service Desk Technician - ESD
Utah Valley University —Orem, UT
- $16.47 - $19.37 an hour
- Writing skills
- High school diploma or GED
- University
- Employee assistance program
9d
Customer Support Specialist
Carketa Inc. —Lehi, UT
- Full-time
- Computer literacy
- Entry level
Quick Apply
IT Specialist I
Challenger School Foundation —Sandy, UT
- $26 - $30 an hour
- Full-time
- School experience
- Classroom
- Office
Quick Apply
10d

I want to receive the latest job alert for help desk in american fork, ut

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk jobs near american fork, ut

Data Center Technician jobs in South Jordan, UT

IT Support jobs in Provo, UT

Technical Support Specialist jobs in Draper, UT

Client Services Specialist jobs in Lehi, UT

Operations Associate jobs in Lehi, UT

IT Technician jobs in Sandy, UT

Technical Account Manager jobs in Lehi, UT

Data Center Technician jobs in Charlottesville, VA

Electronics Technician jobs in Salem, OR

Data Center jobs in Gallatin, TN

Data Center Technician jobs in Dalton, GA

Data Center Technician jobs in Atlanta, GA

Distribution Center jobs in Terrell, TX

Data Center Technician jobs in Hayward, CA

Data Center jobs in Illinois

Technical Support Specialist jobs in Spring Hill, FL

Mountainland Technical College jobs in Lehi, UT

Child Support Officer jobs in Texas

Technical Support Specialist jobs in Houston, TX

Trading Support Customer jobs in Remote

IT Help Desk Lead

Bohme
Draper, UT

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Mobile device support
Managing teams in a customer support role
Windows
Supervising experience
SaaS platforms
Mobile device management
IP networking
SaaS
Ticketing system technical support

Full Job Description

About böhme

Böhme is a fast-growing, fashion-forward women’s apparel brand with a strong retail

footprint and expanding eCommerce business. Built by founders with a strong point of

view and deep customer connection, the brand has historically partnered with overseas

vendors to bring product to life.

We are seeking a Lead Designer to become Böhme’s first internal design hire, owning

the creative vision and product direction end-to-end. This role will partner closely with

the founders and collaborate with overseas manufacturing partners (primarily in China)

to elevate product, refine brand identity, and build a more intentional, design-led

assortment.

This is a unique opportunity to step into a highly entrepreneurial environment and build

the design function from the ground up.

About the Role

We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and technical execution. You'll improve processes, and act as an escalation point for complex issues. You’ll play a key role in ensuring reliable, efficient IT support across corporate, retail, and warehouse environments.

What You’ll Do

Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability
Serve as the primary escalation point for complex technical issues (hardware, software, network, POS systems, etc.)
Develop and document standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides
Partner with IT leadership on support strategy, tooling, and continuous improvement initiatives
Monitor support metrics (response time, resolution time, CSAT) and drive performance improvements
Coordinate onboarding/offboarding processes, including device provisioning and access management
Support multi location environments (corporate office, retail stores, distribution/fulfillment centers)
Evaluate and implement help desk tools, automation, and self-service capabilities

What You Bring

5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS platforms
Experience supporting retail systems (POS, payment systems) and/or warehouse environments is a plus
Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)
Solid understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting)
Strong problem-solving skills and ability to manage competing priorities
Excellent communication skills with a customer-first mindset
Experience building documentation and improving support processes

Nice to Have

Certifications such as CompTIA A+, Network+, or ITIL Foundation
Exposure to endpoint security and compliance practices

Success in This Role Looks Like

Consistently meeting or exceeding SLA targets
Improved end-user satisfaction and reduced repeat issues
Well-documented processes and a scalable support model
A motivated, accountable, and high-performing help desk team

Why Join Us

Opportunity to shape and scale IT support in a growing organization
Collaborative, fast-paced environment with real impact across the business
Competitive compensation, benefits, and growth opportunities

Quick Apply

Refine Your Search

help desk jobs in american fork, ut

IT Help Desk Lead

Technical Support Technician

IT Applications Support Analyst

Remote Technical Support Specialist

Customer Operations Specialists

Client Operations Support Specialist

IT Associate

Associate tech support technician (Hybrid Draper, UT)

Engineering-Draper-Analyst/Associate-Help Desk User Support

MTC IT Service Desk Support Specialist I (Part-time)

IT Level 2

IT Support Specialist

Data Center Technician

Technical Account Manager

IT Support Specialist Team (Full-Time)

MTC IT Service Desk Support Specialist I (Part-time)

Technical Support Specialist

Service Desk Technician - ESD

Customer Support Specialist

IT Specialist I

I want to receive the latest job alert for help desk in american fork, ut

Related Searches

Explore jobs in more locations

About the Role

What You’ll Do

What You Bring

Nice to Have

Success in This Role Looks Like

Why Join Us

Job Seeker Tools

Employer Tools

Browse

Stay Connected