Top 358 Onboarding manager Jobs in American Fork, Ut

Onboarding Team Manager
eHub —Sandy, UT
- $80,000 - $90,000 a year
- Full-time
- Background check
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Client Support Manager
Orion Advisor Solutions —Lehi, UT
- $76,695 - $115,804 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Loan repayment program
5d
Associate Manager, Onboarding New
Podium —Lehi, UT
- Mid-level
- Bachelor's degree
- 2 years
- Paid parental leave
- Disability insurance
6d
General Manager
Four Pillars Lodging, LLC —Vineyard, UT
- Full-time
- Mid-level
- High school diploma or GED
- Team management
Quick Apply
6d
Sales Enablement Manager(Onboarding)
Nice —Sandy, UT
- Call employer
- Mid-level
- 2 years
Partner Success Manager
Complete Family Protection —Lehi, UT
- $75,000 - $125,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Contracts
- Health insurance
- Dental insurance
Quick Apply
14d
Onboarding Project Manager
Hussle Technology —Lehi, UT
- $50,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Site Leader, SSD
Amazon.com Services LLC —American Fork, UT
- $135,000 - $182,700 a year
- Full-time
- Engineering
- Mid-level
- Mentoring
- AD&D insurance
- Health insurance
Assistant General Manager
Four Pillars Lodging, LLC —Vineyard, UT
- Full-time
- High school diploma or GED
- Team management
- Communication skills
Quick Apply
6d
Area Manager II
Amazon.com Services LLC —West Jordan, UT
- $70,000 - $90,900 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
13d
HR Manager
Stratton Landscape Group, LLC —Pleasant Grove, UT
- $65,000 - $80,000 a year
- Spanish
- Mid-level
- Bachelor's degree
Quick Apply
Operations Manager
Amazon.com Services LLC —West Jordan, UT
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Client Solutions & Onboarding Manager
Les Olson Company —South Salt Lake, UT
- Full-time
- Management
- 5 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
14h
Commercial Client Success Manager
Awardco —Lindon, UT
- $70,000 - $150,000 a year
- Google Workspace
- Mid-level
- Presentation skills
Quick Apply
HR Manager
AMPLIFY GROUP LLC —Lehi, UT
- $80,000 - $95,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Mid-level
Quick Apply
Senior Customer Success Manager
Nearmap —Lehi, UT
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Parental leave
Quick Apply
Department Production Supervisor
Dailys Premium Meats LLC —South Salt Lake, UT
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Retail Warehouse Lead
Solitude Mountain Resort —Solitude, UT
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Patrol Manager
Solitude Mountain Resort —Solitude, UT
- Extended hours
- CPR Certification
- BLS Certification
- Administrative experience
- Health insurance
- Dental insurance
General Manager
Bonrue Warehouse - Leeds —Provo, UT
- $55,000 - $60,000 a year
- Full-time
- Google Workspace
- ServSafe
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
6d

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Onboarding Team Manager

eHub
Sandy, UT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Performance reviews
Managing customer accounts
Customer communication
Client onboarding
Project documentation
Collaboration
Efficiency improvement
Manager experience
Managing clients in a customer support role
Team development
Collaboration with product development teams
Developing soft skills training programs
Task prioritization
Team training
Customer engagement
SaaS platforms
Employee performance reporting
Experience with SaaS (as product category for technical sales engineers)
Customer support
Managing projects
CRM system proficiency
Process improvement planning
SaaS
Cross-functional communication

Full Job Description

Position Summary

The Onboarding Team Manager is responsible for managing the day-to-day execution of eHub’s customer onboarding process. This includes:

Leading and supporting the Onboarding team
Monitoring onboarding timelines and customer progress
Removing blockers that delay customer activation
Improving process consistency and documentation
Ensuring customers are set up for long-term success
Partnering cross-functionally to create a seamless customer experience

This role is ideal for someone who is highly organized, customer-focused, process-minded, and comfortable working in a fast-moving SaaS environment. The right person will be able to balance team leadership, customer communication, technical troubleshooting, and cross-functional collaboration.

This position is currently player-coach, as the team is small and growing. The Onboarding Team Manager will help identify trends, recommend improvements, and support capacity planning, but overall department strategy and vision will remain with senior leadership.

Key ResponsibilitiesTeam Leadership & Management

Lead, coach, and support the Onboarding team in delivering a consistent, high-quality customer onboarding experience.
Provide day-to-day guidance on:
Team priorities
Customer escalations
Workload management
Process adherence
Customer communication standards
Conduct regular one-on-ones, team meetings, and performance check-ins to support employee development and accountability.
Help define team expectations, quality standards, and best practices for:
Customer communication
Internal documentation
Follow-through
Escalation handling
Onboarding consistency
Identify training needs across the team and partner with leadership to improve team readiness, technical knowledge, and confidence.
Support hiring, onboarding, and ramping of new Onboarding team members as the team grows.

Customer Onboarding Execution

Oversee the full onboarding journey for new customers, from internal handoff through successful activation.
Ensure customers understand what is required to complete onboarding, including:
Account setup
Carrier requests
Payment setup
Label testing
Platform training
Customer-specific configuration
Monitor onboarding timelines and proactively address delays, blockers, or risks.
Ensure the team provides clear communication to customers regarding:
Next steps
Expected timelines
Customer responsibilities
eHub responsibilities
Unresolved items or pending blockers
Step into escalated or complex onboarding situations when additional support or leadership is needed.
Help ensure customers reach meaningful first value as quickly as possible, including:
Successful platform access
Carrier readiness
First successful label
Initial shipping activity

Process Improvement & Operational Excellence

Continuously evaluate the onboarding process for:
Process gaps
Inefficiencies
Repeated customer confusion
Delayed handoffs
Documentation gaps
Manual work that could be simplified or automated
Recommend and help implement improvements that reduce friction, improve completion rates, and create a more scalable onboarding experience.
Track recurring onboarding issues and work with Product, Support, Customer Success, and Revenue to resolve root causes.
Maintain clean, accurate onboarding records in HubSpot, Asana, or other internal systems.

Cross-Functional Collaboration

Work closely with Sales and Customer Success to ensure customers transition cleanly after onboarding, with the right context and next steps documented.
Partner with Support, Product, and Engineering when onboarding blockers are tied to:
Product limitations
Bugs
Integrations
Carrier-related issues
Configuration challenges
Share onboarding trends and customer feedback with leadership to help inform product, process, and customer experience decisions.

Metrics & Reporting

Track and report on onboarding performance metrics, such as:
Time to onboard / time to launch
Onboarding completion rate
Customer satisfaction during onboarding
Delayed or stalled onboarding accounts
Team workload and capacity
Use data to identify:
Process issues
Customer risk
Team capacity concerns
Opportunities to improve the onboarding experience

What Success Looks Like

A successful Onboarding Team Manager will help build and maintain an onboarding experience that is organized, proactive, and easy for customers to follow. Customers should know what is needed from them, what eHub is handling, and when they can expect to be fully live.

Success in this role includes:

The Onboarding team has clear priorities and trust in their manager.
Customers experience a clear, consistent, and well-managed onboarding process.
Onboarding records are accurate, organized, and easy for internal teams to reference.
Customer blockers are identified early and escalated appropriately.
Handoffs between Sales, Onboarding, Support, and Customer Success are smooth and well-documented.
Leadership has clear visibility into onboarding performance, risks, and capacity needs.

Required Qualifications

2+ years of experience in customer onboarding, implementation, customer success, support, operations, or a similar customer-facing SaaS role.
1+ year of experience leading, mentoring, or managing a team is preferred.
Strong understanding of:
Customer onboarding
Implementation workflows
Customer handoffs
Post-sale customer experience
Excellent organization and follow-through, with the ability to manage multiple customers, team priorities, and internal projects at once.
Strong written and verbal communication skills, especially when explaining:
Process steps
Expectations
Delays
Technical concepts
Customer responsibilities
Ability to identify process gaps and recommend practical, scalable improvements.
Comfortable using CRM, ticketing, project management, and documentation tools.
Ability to work cross-functionally with Revenue, Customer Success, Support, Product, and Operations.
Strong customer empathy, problem-solving skills, and ownership mindset.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Retirement plan
Vision insurance

Ability to Commute:

Sandy, UT 84070 (Required)

Work Location: In person

Quick Apply

Refine Your Search

onboarding manager jobs in american fork, ut

Onboarding Team Manager

Client Support Manager

Associate Manager, Onboarding New

General Manager

Sales Enablement Manager(Onboarding)

Partner Success Manager

Onboarding Project Manager

Site Leader, SSD

Assistant General Manager

Area Manager II

HR Manager

Operations Manager

Client Solutions & Onboarding Manager

Commercial Client Success Manager

HR Manager

Senior Customer Success Manager

Department Production Supervisor

Retail Warehouse Lead

Patrol Manager

General Manager

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