Top 7 Customer service coordinator Jobs in Ames, Ia

Customer Service & Account Coordinator
Mrs. Clark's Foods —Ankeny, IA
- Full-time
- ERP systems
- Mid-level
- 2 years
- Health savings account
- Paid holidays
Customer Experience Coordinator
Iowa State University —Ames, IA
- Full-time
- 5 years
- Mid-level
- Residential
- Disability insurance
- Health insurance
4d
Customer Experience Coordinator
TJ Maxx —Ames, IA
- $14.25 - $14.75 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
7d
Service Coordinator
Ingersoll Rand —Ankeny, IA
- $55,000 - $75,000 a year
- Mid-level
- High school diploma or GED
- Associate's degree
- Health insurance
- Dental insurance
Afternoon Front Office Coordinator
Des Moines Orthopaedic Surgeons —Ankeny, IA
- Part-time
- Current TB test
- High school diploma or GED
- Criminal background check
- Profit sharing
- Paid holidays
9d

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Customer Experience Coordinator
Iowa State University —Ames, IA
Foster a welcoming and inclusive environment for all customers. Maintain a high standard of customer care while supporting departmental and university goals.
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Customer Experience Coordinator
TJ Maxx —Ames, IA
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal…
$14.25 - $14.75 an hour
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Customer Service & Account Coordinator

Mrs. Clark's Foods -
Ankeny, IA

Apply Now

Job Details

Full-time

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Customer communication
Spreadsheets
ERP systems
Data interpretation
Data-driven problem-solving

Full Job Description

Description: Mrs. Clark’s Foods is a family-owned company with a proud history of producing high-quality food products for over a century. We take pride in our strong team culture, commitment to quality, and dedication to delivering exceptional service to our customers. If you thrive in a fast-paced environment and enjoy solving operational challenges while leading a team, this role offers the opportunity to make a meaningful impact on our daily operations.

The Customer Service & Account Coordinator serves as a key liaison between Mrs. Clark’s and its customers, ensuring seamless order execution, data accuracy, and proactive account management. This role is responsible for supporting customer relationships while partnering cross-functionally with Planning, Production, and Warehouse teams to deliver best-in-class service and operational efficiency.

This position plays a critical role in maintaining system integrity, managing inventory alignment with customer demand, and driving continuous improvement in customer-facing processes.

Key Responsibilities

Customer & Account Management

Serve as primary point of contact for assigned customer accounts
Build strong relationships through proactive communication and responsiveness
Manage account complexities, including unique customer requirements, order patterns, and service expectations
Anticipate customer needs and provide solutions that support long-term partnership growth

Order & System Execution

Enter, manage, and monitor customer orders across internal systems and customer portals
Ensure accuracy and timeliness of all order-related data
Execute updates across planning systems, ensuring alignment between customer demand and internal operations
Troubleshoot and resolve order discrepancies, delays, or service issues

Inventory & Demand Coordination

Monitor inventory levels tied to customer demand and forecasts
Identify and address slow-moving or excess materials in collaboration with customers and internal teams
Partner with Planning and Production to align supply with customer requirements
Support initiatives to improve inventory turns and reduce waste

Data Integrity & System Accuracy

Maintain accurate and up-to-date data across ERP systems, planning tools, and customer portals
Validate and cross-check information to ensure consistency across platforms
Support continuous improvement of data processes and reporting accuracy

Process Ownership & Continuous Improvement

Own and evolve business routings, including post-event tracking, performance updates, and SOP documentation
Identify gaps in processes and implement improvements to enhance efficiency and customer experience
Support KPI tracking and reporting related to service, order accuracy, and fulfillment performance

Cross-Functional Collaboration

Partner with Warehouse, Production, Quality, and Planning teams to ensure customer expectations are met
Communicate customer priorities and changes to internal stakeholders
Support issue resolution through coordinated problem-solving

Requirements:

Qualifications:

2+ years of experience in customer service, supply chain, logistics, or account coordination
Experience working in a manufacturing or distribution environment preferred
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
Proficiency in ERP systems, Microsoft Excel, and customer portals
Excellent communication, problem-solving, and organizational skills
Ability to analyze data and make informed decisions

Benefits:

Health, Vision, & Dental Insurance- eligible after 90 days
Vacation, paid sick days/PTO- begin accruing at 90 days
401(k), with company matching
Life Insurance
Flexible Spending Account / Health Savings Account
Short-Term Disability and Long-Term Disability Insurance
Paid Holidays

Apply Now

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customer service coordinator jobs in ames, ia

Customer Service & Account Coordinator

Customer Experience Coordinator

Customer Experience Coordinator

Service Coordinator

Afternoon Front Office Coordinator