Top 79 Field service engineer Jobs in Amherst, Ma

Field Service Coordinator
New Communication Systems LLC dba ScentBridge —South Deerfield, MA
- $28.85 - $33.65 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
14d
Service Engineer I
Goodwin Recruiting —Agawam, MA
- $33 - $39 an hour
- Overtime
- Mid-level
- Office
- 3 years
Quick Apply
Electro-Mechanical Field Service Technician
Applied Dynamics —Greenfield, MA
- Mechanical knowledge
- Entry level
Field Service Representative
Rebel Systems LLC —Agawam, MA
- $85,500 - $128,200 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Quick Apply
5d
Field IT Technician / System Administrator
Northeast IT Systems, Inc. —West Springfield, MA
- $55,000 - $70,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health savings account
- Paid holidays
Quick Apply
11h
Field Service Technician
Linde —Massachusetts
- $93,150 - $136,620 a year
- Extended hours
- Customer service
- Military
- Maintenance
- Health savings account
- Paid holidays
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Refrigeration Field Service Technician
TRUE MANUFACTURING GROUP —Massachusetts
- $90,000 - $130,000 a year
- Full-time
- Background check
- Microsoft Outlook
- 5 years
- Health savings account
- Health insurance
Field Service Technician
Matthews International Corporation —Massachusetts
- Computer science
- Computer Science
- Pass drug screening
Field Service Technician, Commercial
Tesla —Springfield, MA
- Overtime
- Customer service
- Computer literacy
- Mid-level
- Commuter assistance
- Health savings account
Field Service Technician
United Industrial Service —Agawam, MA
- Mid-level
Field Service Technician - Traffic Signals & ITS
Wavetronix —Springfield, MA
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Travel
- Health savings account
- Health insurance
Quick Apply
6d
MedTech Field Service Tech Remediation - Central Time Zone
IQVIA —Springfield, MA
- $30 - $32 an hour
- Part-time
- Current TB test
- Hospital
- Mid-level
12d
Field Service Technician
Rodney Hunt Inc —Orange, MA
- $25 - $37 an hour
- Full-time
- Clean driving record
- Up to 50% travel
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Industrial Service Sales Engineer
Atlas Copco Group —Springfield, MA
- $65,000 - $80,000 a year
- Remote
- Microsoft Excel
- Marketing
- Writing skills
- Disability insurance
- Health insurance
MedTech Field Service Tech Remediation - Nationwide Travel
IQVIA —Springfield, MA
- $30 - $32 an hour
- Part-time
- Current TB test
- Hospital
- Mid-level
12d
Field Service Supervisor
Millennium Power Services —Westfield, MA
- Overtime
- 5 years
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Field Service Technician II
Alpha Technologies Services Inc. —Agawam, MA
- $25.58 - $34.51 an hour
- Overtime
- Clean driving record
- Mid-level
- Forklift
- Employee stock purchase plan
- Paid holidays
Quick Apply
5d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Amherst, MA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Head Window Cleaning Technician / Field Lead
Clean From The Curb Up —Easthampton, MA
- $28 - $35 an hour
- Full-time
- Mid-level
- Residential
- Driver's License
- Paid training
- On-the-job training
Quick Apply
12d
Field Service Technician
Flow Control Group —West Springfield, MA
- $23 - $33 an hour
- Full-time
- Forklift
- Ability to lift 50 pounds
- Communication skills
- Paid holidays
- Health insurance
Quick Apply

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field service engineer jobs near amherst, ma

Field Service Coordinator

New Communication Systems LLC dba ScentBridge
South Deerfield, MA

Quick Apply

Job Details

Full-time
$28.85 - $33.65 an hour
14 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Operations coordination planning
High school diploma or GED
Dispatching
Microsoft Teams
Cross-functional collaboration
Associate's degree
Air conditioning
Time management

Full Job Description

Job Summary

Location: South Deerfield, MA
Department: Field Services
Reports To: Director of Field Services

The Field Services Coordinator is responsible for coordinating the day-to-day operations of ScentBridge's field service team, ensuring exceptional customer service through efficient scheduling, proactive communication, and timely completion of installations, preventative maintenance, emergency service, and equipment replacements. This position serves as the central point of communication between customers, field technicians, sales, operations, and warehouse personnel to maximize technician productivity while delivering a best-in-class customer experience.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where priorities change throughout the day.

HVAC industry experience is preferred but not required. ScentBridge's scent diffusion systems integrate with commercial HVAC systems, and this position must effectively coordinate field technicians, understand HVAC terminology and equipment, and communicate confidently with customers, contractors, and facilities personnel.

Essential Responsibilities

Field Service Scheduling & Dispatch

Schedule and coordinate installation, preventative maintenance, repair, emergency service, and equipment replacement appointments.
Optimize technician schedules and travel routes to maximize productivity and minimize travel costs.
Monitor technician status throughout the day and adjust schedules as priorities change.
Coordinate after-hours and on-call service requests as needed.
Ensure customer commitments and service level expectations are met.

Customer Communication

Serve as the primary point of contact for incoming field service requests.
Communicate appointment confirmations, estimated arrival times, and schedule updates.
Proactively notify customers of delays or changes.
Coordinate access requirements with customer facilities and property managers.
Follow up with customers to confirm satisfaction after service visits.

Work Order & Equipment Management

Create, update, and close work orders in Acumatica Service Management.
Maintain accurate equipment records, including serial numbers, installation dates, warranty information, and service history.
Review technician service reports for completeness and accuracy.
Ensure labor, travel time, parts, and service notes are entered accurately.
Track open work orders and coordinate timely completion.

Preventative Maintenance Coordination

Manage recurring preventative maintenance schedules across the customer base.
Ensure maintenance visits are completed according to service agreements.
Coordinate seasonal maintenance campaigns and customer communications.
Monitor contract compliance and completion metrics.

Parts & Inventory Coordination

Coordinate with warehouse personnel to ensure technicians have the appropriate equipment, replacement parts, and fragrance oils before scheduled appointments.
Track inventory availability and special-order items.
Coordinate shipment of parts directly to customer sites when appropriate.
Schedule return visits when parts become available.

Technician Support

Provide technicians with complete work order information, customer history, equipment details, and installation requirements.
Assist technicians in resolving scheduling conflicts and customer issues.
Monitor technician productivity and daily workload.
Support new technician onboarding by coordinating schedules, equipment, and documentation.

Administrative & Reporting

Maintain accurate service records and customer information.
Generate reports related to technician utilization, open work orders, preventative maintenance completion, response times, and service trends.
Assist the Director of Field Services with workload forecasting and resource planning.
Identify opportunities to improve scheduling efficiency and customer satisfaction.

Qualifications

Education

· High school diploma or GED required.

· HVAC experience with licensing, certificate or equivalent is preferred. Associate's or bachelor's degree in Business, Operations, or similar field is preferred but not required.

· Equivalent combination of education, technical training, certifications, and relevant work experience will be considered.

Experience

Minimum of 1 - 2 years of experience in field service coordination, dispatching, operations, customer service, or a related role.
Minimum of 3 years of experience in the HVAC industry required.
Experience coordinating commercial service technicians, preventative maintenance programs, and customer service.
Experience using ERP or field service management software, preferably Acumatica, is strongly preferred.

Required Skills

Exceptional organizational and time management skills.
Strong customer service and communication abilities.
Ability to prioritize multiple competing demands.
Detail-oriented with excellent follow-through.
Proficient in Microsoft Office Suite, especially Outlook, Excel, and Teams.
Comfortable learning new software and technology platforms.
Ability to work independently while collaborating across departments.
Professional demeanor with strong problem-solving skills.

Preferred Qualifications

Experience coordinating installation or service technicians.
Familiarity with preventative maintenance programs.
Experience with inventory or equipment management.
Knowledge of ERP systems and CRM software.
Understanding of logistics and route optimization.

Pay: $28.85 - $33.65 per hour

Work Location: In person

Quick Apply

Refine Your Search

field service engineer jobs in amherst, ma

Field Service Coordinator

Service Engineer I

Electro-Mechanical Field Service Technician

Field Service Representative

Field IT Technician / System Administrator

Field Service Technician

Refrigeration Field Service Technician

Field Service Technician

Field Service Technician, Commercial

Field Service Technician

Field Service Technician - Traffic Signals & ITS

MedTech Field Service Tech Remediation - Central Time Zone

Field Service Technician

Industrial Service Sales Engineer

MedTech Field Service Tech Remediation - Nationwide Travel

Field Service Supervisor

Field Service Technician II

Now Hiring IT and Telecom Field Technicians

Head Window Cleaning Technician / Field Lead

Field Service Technician

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