Top 1088 Patient services representative Jobs in Anaheim, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Surgery Scheduler 1yr exp
Orthopaedic Associates of Southern California —Tustin, CA
- $23 - $25 an hour
- Full-time
- Spanish
- Anatomy knowledge
- Surgery
- Free parking
- Paid holidays
Quick Apply
Medical Receptionist, Imaging Center - Korean Speaking
Shin Imaging Center —Fullerton, CA
- From $21 an hour
- 8 hour shift
- Bilingual
- Word processing
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Medical Front Office Receptionist
Head and Neck Associates of Orange County —Mission Viejo, CA
- $19 - $21 an hour
- Full-time
- Bilingual
- Private practice
- Customer service
- Free parking
- Health insurance
Quick Apply
Medical Receptionist
Industry Clinic —Monterey Park, CA
- $20 - $21 an hour
- Full-time
- Spanish
- Customer service
- High school diploma or GED
- 401(k)
- 401(k) matching
Quick Apply
Medical Receptionist
RadNet Orange County —Garden Grove, CA
- $23 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance
Patient Registration Rep
St Mary Medical Center —Long Beach, CA
- $25.05 - $31.47 an hour
- PRN
- Medical office experience
- HIPAA
- High school diploma or GED
Administrative Assistant
DAVITA —Buena Park, CA
- $25 - $30 an hour
- Full-time
- Hospital
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
3d
Patient Access Representative I - OC
City of Hope —Irvine, CA
- $22.73 - $30.23 an hour
- 8 hour shift
- Hospital
- High school diploma or GED
- Clinic
Patient Access Coordinator
Hanger, Inc. —Orange, CA
- $23 - $25 an hour
- Computer literacy
- Administrative experience
- High school diploma or GED
Quick Apply
Medical Receptionist
RadNet Long Beach —Lakewood, CA
- $23 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance
7d
Admitting Representative, Admitting Per Diem
CHOC Children's —Orange, CA
- $23 - $24 an hour
- Part-time
- Microsoft Excel
- BLS Certification
- English
7h
Patient Service Representative, Float
California Rehab & Sports Physical Therapy —Fullerton, CA
- $19 - $22 an hour
- Full-time
- Inventory management
- High school diploma or GED
- Clinic
- Loan repayment program
- Health insurance
Quick Apply
Scheduler
SCA Health —Orange, CA
- $20 - $35 an hour
- Full-time
- Surgery
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
7d
Registration Representative - Days
Orange Coast Memorial Medical Center —Fountain Valley, CA
- $22.50 - $31.57 an hour
- Full-time
- Spanish
- Hospital
- Medical office experience
- Health insurance
6d
Medical Receptionist
California Skin Institute Management LLC —Anaheim, CA
- $21 - $24 an hour
- Full-time
- Private practice
- Surgery
- Sales
- Health savings account
- Health insurance
Quick Apply
Front Desk Receptionist
OC Sports and Rehab —Fullerton, CA
- $20 - $21 an hour
- 8 hour shift
- Data entry
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Patient Service Representative I
Cedars-Sinai —Los Angeles, CA
- $24.00 - $33.56 an hour
- 8 hour shift
- High school diploma or GED
- Fair chance
- In-person
Patient Transport: Support Services
Hoag Health System —Newport Beach, CA
- Hospital
- BLS Certification
- Basic math
Medical Front Desk Receptionist
EXCEL IMAGING CENTER —Garden Grove, CA
- $17 - $22 an hour
- Part-time
- Computer literacy
- English
- Computer skills
- Paid training
Quick Apply

I want to receive the latest job alert for patient services representative in anaheim, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient services representative jobs near anaheim, ca

Medical Receptionist jobs in Fullerton, CA

Patient Registration Representative jobs in Long Beach, CA

Patient Access Representative jobs in Irvine, CA

Patient Services Representative jobs in Los Angeles, CA

Medical Receptionist jobs in Garden Grove, CA

Member Services Representative jobs in Long Beach, CA

Medical Receptionist jobs in Lakewood, CA

Medical Receptionist jobs in Monterey Park, CA

Front Desk Receptionist jobs in Fullerton, CA

Patient Access Coordinator jobs in Orange, CA

Administrative Assistant jobs in Buena Park, CA

Front Desk Receptionist jobs in Mission Viejo, CA

Part Time Medical Receptionist jobs in Houston, TX

Medical Equipment Technician jobs in Florida

Medical Receptionist jobs in Cookeville, TN

Medical Receptionist jobs in Santa Ana, CA

Medical Receptionist jobs in Palatine, IL

Medical Receptionist jobs in Toms River, NJ

Patient Care Technician jobs in Florence, KY

Patient Registration Representative jobs in Jackson, MI

Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

patient services representative jobs in anaheim, ca

Member Service Representative

Surgery Scheduler 1yr exp

Medical Receptionist, Imaging Center - Korean Speaking

Medical Front Office Receptionist

Medical Receptionist

Medical Receptionist

Patient Registration Rep

Administrative Assistant

Patient Access Representative I - OC

Patient Access Coordinator

Medical Receptionist

Admitting Representative, Admitting Per Diem

Patient Service Representative, Float

Scheduler

Registration Representative - Days

Medical Receptionist

Front Desk Receptionist

Patient Service Representative I

Patient Transport: Support Services

Medical Front Desk Receptionist

I want to receive the latest job alert for patient services representative in anaheim, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected