Top 13 Helpdesk technician Jobs in Anchorage Ak

Senior Help Desk Technician
Bowhead —Anchorage, AK
- Full-time
- Background check
- Computer science
- Computer Science
IT Technician
Swnsn Inc —Anchorage, AK
- $26.61 - $32.05 an hour
- Part-time
- Hybrid work
- Mid-level
- Windows
- Analysis skills
Quick Apply
5d
Help Desk Technician I
UIC Alaska —Anchorage, AK
- Full-time
- Background check
- Computer science
- Computer Science
6d
Helpdesk Technician
N C Machinery Co. —Anchorage, AK
- Mid-level
- Office
- SharePoint
- Profit sharing
- AD&D insurance
Quick Apply
5d
Help Desk Technician I
Bowhead —Anchorage, AK
- Full-time
- Background check
- Computer science
- Computer Science
6d
Desktop Support Technician – Anchorage
Worley —Anchorage, AK
- Ability to walk for extended periods
- Mid-level
- Office
4h
SYSTEMS TECHNICIAN II
ANCHORAGE NEIGHBORHOOD HEALTH CENTER INC —Anchorage, AK
- Full-time
- Microsoft Excel
- HIPAA
- Mid-level
Lead Network Support Technician
GCI —Anchorage, AK
- Weekends as needed
- Computer science
- Microsoft Excel
- Microsoft Outlook
Senior Help Desk Technician
UIC Alaska —Anchorage, AK
- Full-time
- Background check
- Computer science
- Computer Science
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Anchorage, AK
- $28 - $35 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Network Technician
Bering Straits Native Corporation —Anchorage, AK
- On call
- Background check
- Clean driving record
- Construction site
Quick Apply

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Part Time Onsite IT Support
Miles IT —Anchorage, AK
This position is intended to provide a flexible option for occasional supplemental income, not a consistent and guaranteed monthly income.
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Desktop Support Technician - Anchorage, AK
ESP Global Services Limited —Anchorage, AK
We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system,…
$55,000 - $60,000 a year
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Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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helpdesk technician jobs near anchorage ak

Senior Help Desk Technician

Bowhead -
Anchorage, AK

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Job Details

Full-time

Qualifications

Video conferences (communication methods)

Full Job Description

Overview:

SENIOR HELP DESK TECHNICIAN (BHAK):

Bowhead is currently seeking/searching for a qualified On-Site Senior Help Desk Technician to deliver exceptional technical assistance to our end-users in Anchorage, AK. The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software. The ideal candidate will possess robust communication abilities, extensive technical knowledge, and a steadfast commitment to prioritizing customer satisfaction.

Responsibilities:

Essential Functions include:

Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues.
Accurately diagnose and resolve technical issues.
Effectively escalate issues to the appropriate resources when necessary
Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation
Ability to prioritize work and exercise good judgement while managing multiple tasks.
Provide operational technical support to clients both on-site and remote relating to company managed equipment.
Manage ongoing maintenance and deployment of new hardware and software for device life cycle.
Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.
Provide on-site service support, installation, and configuration with PCs, smart devices, telephony, and network solutions.
Act as an escalation point to Tier 1 group regarding any application – or hardware – related inquiry or issues relating to Microsoft Office, Windows OS, etc.
Imaging of desktop and laptop computers—knowledge of System Center Configuration Manager (SCCM) and Azure Intune is a plus.
Provide setup, configuration, and troubleshooting of video conferences for internal and external meetings.
Prepare workstations, including the setup and configuration of laptops and desktops.
Interface with hardware vendors to facilitate repair and installation.
Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues.
Manage small projects as needed and effectively communicate technical issues and project execution with IT Managers and Network/Server Engineers.

Qualifications:

Proficiency with current Windows OS
Experience with Active Directory & Azure Active Directory, M365 Multifactor Authentication and BitLocker.
Experience with Administration and Troubleshooting of M365 Cloud Applications to include Exchange Online, OneDrive, Teams, & SharePoint.
Experience with PowerShell scripting.
Knowledge and experience supporting, troubleshooting, and configuring PC Hardware and peripherals.
End-User desktop support, mobile device support, email support, phone support, etc.
Demonstrated expertise in critical thinking, active listening, complex problem solving, coordination, instruction, judgment, decision making, and monitoring processes.
Exceptional skills in oral and written comprehension and expression, problem sensitivity, and both deductive and inductive reasoning.
Proficient in information organization, with a keen eye for detail and effective prioritization.

Education & Experience

Bachelor’s Degree in Management Information Systems, Computer Science, or related field and four years of related experience preferred. Degree may be substituted for experience on a year-to-year basis.
Four or more (4+) years’ experience in a technical support or helpdesk role

Certification Requirements

A+ or Network+ Certificate required

Physical Demands

Ability to sit/stand for prolonged periods of time; confined to workstation.
Ability to lift objects up to 50 lbs.
Prolonged use of video display terminals.
Ability to ID and distinguish colors.
Frequent travel from primary place of work.
Deadlines that require a quick turnaround or demands for work product.
Reach/relocate items above shoulder.

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.

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helpdesk technician jobs in anchorage ak

Senior Help Desk Technician

IT Technician

Help Desk Technician I

Helpdesk Technician

Help Desk Technician I

Desktop Support Technician – Anchorage

SYSTEMS TECHNICIAN II

Lead Network Support Technician

Senior Help Desk Technician

Now Hiring IT and Telecom Field Technicians

Network Technician

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