Careers at DPH: Work that makes a difference!
Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity
Under direct supervision, utilizing the agency values of Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursing Excellence and Advancing Equity performs Women, Infants and Children (WIC) client administrative support duties WIC Clinics. Implements and adheres to agency/program policies and procedures for efficient service delivery. Maintains strict confidentially and upholds all agency privacy practices.
Performs all administrative duties required to provide Women, Infants, and Children (WIC) services to participants. Includes (but not limited to): Utilizing SCWIC computer system and Medicaid Web system, conducting eligibility interviews and requirements, interview of economic unit and proof (ID, residency and income) review and documentation, and application processing standards. Motor Voter offered at initial or subsequent certification. Informs and educates clients on program policies and procedures. Completes outgoing transfers. Completes WIC services in accordance to WIC policy and procedures.
Performs all administrative duties required to issue eWIC cards and Farmer's Market coupon booklets. Assures for accuracy of enabling eWIC cards. Educate participant on downloading the WIC Mobile App. Assists participants with pinning their eWIC cards, redemption of food instruments, use of WIC ID Card and WIC Food Guide. Maintains WIC program security per policy and procedures.
Completes and maintains required WIC reports and handles returned mail correspondence and reminder letters or phone calls. Maintains current knowledge of electronic records in accordance with program/region and Comprehensive Health Records User's Manual Policies and Procedures, to include documentation, confidentiality, and retention, archiving and filing according to program guidelines. Complies with agency and program records management requirements. Assist in maintaining the Non-Participation/ Eligible for Benefits Report15- Day Notice Report, mailing reminder letters and/or reminder phone calls and returned mail correspondence.
Provides quality customer service in a culturally competent manner in face-to-face and/or telephone encounters. Maintains confidentially following all HIPAA policies and procedures. Assists with outreach activities to promote the WIC program to potential participants Documents client level data to include race/ethnicity during the interview. Follows customer service, cultural competence guidelines, as well as established clinic procedures as appropriate. Ensures customers receive qualified interpretation and translation. Adherence to Civil Rights/Non-Discrimination policies.
Participates in disaster preparedness and response as outlined by the DPH regional/county plan, during hazardous weather, or declaration of emergency. In the event of a declared emergency employee is subject to duty and or on call on a 24 hour basis for deployment in the state. Completes other duties as assigned related to the position.
State Minimum Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma.
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
Agency Additional Requirements: High School Diploma or GED with one (1) year related clerical experience or High School Diploma or GED with any amount of SCDHEC / SCDPH work experience An Associate's Degree in a Secretarial Science/related field & one (1) year clerical office experience; or a Bachelor's Degree or higher with no clerical office experience.
Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.
REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.
STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.
DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant, being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
IMMUNIZATION: All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.
The South Carolina Department of Public Health offers an exceptional benefits package for Full Time Employees (FTE) positions that includes:
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15 days Annual (Vacation) Leave per year
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15 days Sick Leave per year
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13 Paid Holidays
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Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
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S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
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Retirement benefit choices *
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State Retirement Plan (SCRS)
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State Optional Retirement Program (State ORP)
- Enrollment in one of the listed plans is required for all Full Time Employees (FTE); please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.
