Top 4329 Application manager Jobs in Andover, Ma

Customer Service Center Manager
Town of Andover —Andover, MA
- $65,716.21 - $78,117.19 a year
- Extended hours
- Mid-level
- Office
- Administrative experience
RN Clinical Manager
Northeast Arc —Danvers, MA
- $118,000 - $119,500 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
Welding and Warehouse Supervisor
McNichols —North Billerica, MA
- From $70,000 a year
- Full-time
- Microsoft Word
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Aerial Lift Service Manager
Daniel Marr & Son Company —South Boston, MA
- $65,000 - $90,000 a year
- Full-time
- Background check
- Management
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Senior Program Manager
Autonodyne LLC —Boston, MA
- $150,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Tax Manager
Confidential —Burlington, MA
- $120,000 - $160,000 a year
- Full-time
- CPA
- 5 years
- Research
- Paid holidays
- Disability insurance
Quick Apply
11d
Supervisor, GMP Facilities
Ultragenyx Pharmaceutical —Bedford, MA
- $107,300 - $132,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Engineering
- Gym membership
Quality Manager
Symetrica, Inc. —Westford, MA
- From $125,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Travel
- Health savings account
- Health insurance
Quick Apply
7d
Commercial Assistant Store Manager
Sullivan Tire & Auto Service —Reading, MA
- $26 - $30 an hour
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Hydronic Territory Sales Manager - Eastern USA
Thermo 2000 —Boston, MA
- Full-time
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance
Quick Apply
Strategic Alliance Manager
Axis Communications —Chelmsford, MA
- $155,000 - $170,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Office
- Paid parental leave
- Dental insurance
Landscape Maintenance Account Manager
A Blade of Grass Inc —Sudbury, MA
- $60,000 - $90,000 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Regional Property Manager/Community Manager
Confidential —Revere, MA
- $100,000 - $120,000 a year
- Full-time
- Bilingual
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Account Manager (JD Preferred)
Resolute Management, Inc. —Boston, MA
- $110,000 - $130,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Property Accounting Manager
Synergy Financial —Boston, MA
- Full-time
- Hybrid work
- 6 years
- CPA
- Office
- Health savings account
- Disability insurance
Quick Apply
12d
Preschool Lead Teacher
Ocean Breeze School —Marblehead, MA
- $23,000 - $25,000 a year
- Part-time
- Background check
- Classroom
- CPR Certification
- 401(k)
- Paid time off
Quick Apply
Account Manager
SilverChef USA —Boston, MA
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- Travel
- Travel reimbursement
- Health insurance
Quick Apply
Bissinger's Retail Assistant Manager
Chocolate Chocolate Chocolate Company | BISSINGER'S —Burlington, MA
- $15.39 - $23.50 an hour
- Weekends as needed
- Mid-level
- Mentoring
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
2d
Lead Ultrasound Tech-$15,000 Sign on Bonus
Boston Medical Center —Boston, MA
- $34.38 - $50.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Patient monitoring
- Health insurance
- Dental insurance
Donations Transportation Manager
More Than Words —Boston, MA
- $52,000 - $57,749 a year
- Weekends as needed
- 18 years or older
- Clean driving record
- Heavy lifting
- Health insurance
- Dental insurance
Quick Apply
4d

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Customer Service Center Manager

Town of Andover -
Andover, MA

Apply Now

Job Details

Full-time
$65,716.21 - $78,117.19 a year

Qualifications

Customer follow-ups
Employee onboarding
Visitor query response
Staff supervision
Office activity coordination
Financial transaction processing
Constituent services
Managing teams in a customer support role
Phone communication
Standard Operating Procedures (SOPs) implementation
Operations coordination
Coaching
Staff scheduling
Greeting customers
Financial software
Scanning
Quality assurance management
Mid-level
Frontline customer support management
Administrative experience
Public Administration
Customer service training (staff training program)
Internal employee customer service
Quality control
Customer support
Business Administration
Office management
Payment reconciliation
Customer satisfaction improvement
Customer information system software

Full Job Description

JOB

Under the direction of the Deputy Town Managers or designee, performs a variety of administrative, technical, and customer service duties in support of the Town’s centralized Customer Service Center. Provides comprehensive assistance to residents, businesses, and visitors by serving as the Town’s primary front-facing customer service representative, ensuring a welcoming and efficient first point of contact and guiding individuals to appropriate departments, services, and municipal resources.

Independently performs a broad range of administrative, operational, and customer service support functions requiring substantial working knowledge of Town departments, services, procedures, and systems. Coordinates daily customer service workflows, promotes consistent service delivery standards, and assists with training and supporting staff in established customer service practices. Contributes to a centralized/shared services model by supporting departments with transactions, inquiries, administrative tasks, and general customer service functions. Serves as a key operational resource to help maintain continuity, efficiency, and high-quality service across Town offices.

EXAMPLE OF DUTIES

Provide high-quality customer service to residents, businesses, and visitors in person, by phone, and electronically; respond to inquiries and direct customers to appropriate departments, services, or resources.
Coordinate daily Customer Service Center activities to help ensure efficient workflow, service consistency, and prompt customer assistance.
Maintain working knowledge of commonly utilized Town processes and services, including but not limited to DPW requests, Recreation and Youth Services programming, Treasurer/Collector transactions, Assessor inquiries, Human Resources processes, Purchasing procedures, Town Clerk services, and permitting functions.
Assist customers with completing forms, applications, online processes, and scheduling; provide guidance on general Town procedures and refer complex matters to appropriate staff.
Serve as liaison between the public and Town departments, facilitating communication and helping ensure timely follow-up on requests and inquiries.
Provide guidance and support to staff on standardized customer service procedures, systems, and frequently utilized operational processes.
Assistin developing, maintaining, and updating standard operating proceduresand customer service resources for centralized services.
Provide administrative and operational support across departments as needed and on a limited basis, including temporary coverage for administrative functions during staff absences, peak workload periods, or departmental operational needs. Coverage assignments are limited to classification of the same or lower grade.
Assist with intake, routing, and tracking of requests, applications, permits, service inquiries, and related documentation to ensure timely processing and coordination with appropriate staff.
Perform data entry, scanning, indexing, electronic file management, and recordkeeping functions in accordance with Town policies and procedures.
Assist with processing payments, issuing receipts, balancing transactions, and reconciling records in coordination with appropriate departments following established financial procedures.
Operate standard office equipment and municipal software systems, including customer service platforms, permitting systems, and financial systems as applicable.
Monitor Customer Service Center workflow and assist in recommending procedural improvements to enhance efficiency, consistency, and customer satisfaction.
Provide support for public records requests withinscopeof knowledge and authorization.

Collaborate with departments to support coordinated service delivery and centralized operations.
Assist with Town events, communications, centralized service initiatives, and related administrative support activities as assigned.
Assist in training for extended hours and coverage staff.
Perform related duties as required.

SUPPLEMENTAL INFORMATION EDUCATION AND EXPERIENCE

Duties require a bachelor’s degree or associate degree with significant related experience in office administration, customer service, public administration, or municipal operations; 2–3 years of related experience preferred; or any equivalent combination of education and experience.

Municipal or public sector experience, along with the ability to become a Notary Public, preferred.

SUPERVISORY RESPONSIBILITY

Coordinates and oversees the daily staffing and operational support of the Customer Service Center. Develops and maintains employee schedules for staff assigned to assist with or be stationed at the Customer Service Center, ensuring appropriate coverage and service continuity. Assists in the onboarding, training, and ongoing development of assigned staff on customer service procedures, service expectations, and Town processes. Monitors service quality and adherence to established standards, provides coaching and feedback,identifies training needs, and works collaboratively with department supervisors to promote consistent, accurate, and high-quality customer service across all participating departments. While not responsible for formal personnel actions, serves as a lead resource and quality assurance representative for Customer Service Center operations.

PHYSICAL ELEMENTS

Duties performed in a busy customer service environment with frequent public interaction.
Frequent interruptions to assist customers in person, electronically, or over the telephone.
Regular use of computer systems requiring eye-hand coordination and finger dexterity.
Intermittent movement to assist customers or support departmental functions.
Occasional lifting and carrying files, forms, documents, records, and office materials.
Occasional night and weekend hours to support Town meetings and events

FLSA Status:

Non-Exempt

Grade:

IE16

Standard Work Week:

36.25 Hours

Job Code:

TBD

Risk Code:

8810

Org/Obj: 011231-5110

Apply Now

Refine Your Search

application manager jobs in andover, ma

Customer Service Center Manager

RN Clinical Manager

Welding and Warehouse Supervisor

Aerial Lift Service Manager

Senior Program Manager

Tax Manager

Supervisor, GMP Facilities

Quality Manager

Commercial Assistant Store Manager

Hydronic Territory Sales Manager - Eastern USA

Strategic Alliance Manager

Landscape Maintenance Account Manager

Regional Property Manager/Community Manager

Account Manager (JD Preferred)

Property Accounting Manager

Preschool Lead Teacher

Account Manager

Bissinger's Retail Assistant Manager

Lead Ultrasound Tech-$15,000 Sign on Bonus

Donations Transportation Manager

I want to receive the latest job alert for application manager in andover, ma

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