Top 201 Head of customer experience Jobs in Andover, Ma

Chief Customer Officer
Transdev —Boston, MA
- $200,000 - $280,000 a year
- Full-time
- Background check
- Pass drug screening
- Bachelor's degree
11d
Head of Brand
Fidelity Investments —Merrimack, NH
- $125,000 - $258,000 a year
- Full-time
- Senior level
- Leadership
- Communication skills
- Loan repayment program
- Health insurance
Head of Digital Transformation Patient Services
Biogen —Cambridge, MA
- $222,000 - $305,000 a year
- Full-time
- Hybrid work
- 11+ years
- Bachelor's degree
- Travel
- Paid parental leave
- Employee stock purchase plan
11d
Head of Partnerships
Lokalise —Boston, MA
- $105,000 - $170,000 a year
- Full-time
- Remote
- Continuous improvement
- Travel
- US work authorization
- Health insurance
- Flexible schedule
Quick Apply
Global Head of Customer Experience & Success (Sales Team)
SEMrush —Boston, MA
- $320,000 - $365,000 a year
- Hybrid work
- Senior level
- Commercial
- Paid parental leave
- Health savings account
14d
Head of Commercial CRM & Customer Engagement Excellence (Director)
Biogen —Cambridge, MA
- $196,000 - $270,000 a year
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Head of LS DDIT Portfolio Management
Merck KGaA —Burlington, MA
- $155,900 - $213,800 a year
- English
- Office
- Analysis skills
- Health insurance
- Paid time off
Head of Loyalty Strategy
Fidelity Investments —Merrimack, NH
- $125,000 - $258,000 a year
- Full-time
- Office
- Senior level
- 10 years
- Loan repayment program
- Health insurance
26-27 - Head Clerk 2
Somerville Public Schools —Somerville, MA
- $72,122 - $79,206 a year
- Full-time
- 5 years
- Office
- Microsoft Office
Director, Chief of Staff
Zelis —Boston, MA
- $153,000 - $193,800 a year
- Full-time
- Office
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Head of Product
LocalStack —Boston, MA
- $238,000 - $368,000 a year
- Full-time
- Remote
- AWS
- Senior level
- Leadership
- 401(k)
Quick Apply
Head of Product AI
Smith & Nephew —Andover, MA
- $254,000 - $362,875 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Health savings account
- Paid holidays
Director, Chief of Staff – Sales & Client Management
Zelis —Boston, MA
- $153,000 - $193,800 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Head of GovTech Sales
Anthropic —Boston, MA
- $435,000 - $550,000 a year
- Hybrid work
- Office
- AWS
- Bachelor's degree
- Parental leave
- Flexible schedule
Head of Data Governance
Fresenius Medical Care —Waltham, MA
- Full-time
- Hybrid work
- Computer Science
- 11+ years
- Master's degree
- Health insurance
- Dental insurance
Head of Business Intelligence and Platforms Manager
Merck KGaA —Burlington, MA
- $130,000 - $175,000 a year
- Hybrid work
- Computer Science
- Salesforce
- Office
- Health insurance
- Paid time off
9d
Head of Customer Experience
Tutor Intelligence —Watertown, MA
- $125,000 - $180,000 a year
- Full-time
- Senior level
Quick Apply
Director, Strategic Programs & Business Operations (Chief of Staff)
Werfen —Bedford, MA
- $220,000 - $260,000 a year
- Online Application
- Engineering
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Chief Engineer - Boston, Ma
UG2 LLC —Boston, MA
- $62 an hour
- 5 years
- Ability to lift 50 pounds
- Bachelor's degree
Quick Apply
Patriot Qatar Chief Engineer/Technical Director (Onsite)
Raytheon —Tewksbury, MA
- $132,400 - $251,600 a year
- Full-time
- Office
- Travel
- Conflict management
- Paid holidays
- Disability insurance
14d

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head of customer experience jobs near andover, ma

Chief Customer Officer

Transdev -
Boston, MA

Apply Now

Job Details

Full-time
$200,000 - $280,000 a year
11 days ago

Qualifications

Customer communication
Incident management
Team supervision
Managing teams in a customer support role
Crisis communication planning
Customer satisfaction tracking
Rail transport operations
Public communication during emergencies
Frontline customer support management
Key Performance Indicators
Incident management operations support
Leading team collaboration initiatives
Responding to passenger inquiries
Customer satisfaction improvement
Transit transportation systems
Call center management
Stakeholder relationship building
Stakeholder management

Full Job Description

Position Contingency Notice: This position is associated with Bay State Rail’s proposal to operate the MBTA Commuter Rail network. Employment opportunities for this role are contingent upon Bay State Rail being awarded the contract and successful contract mobilization.

About Bay State Rail

Bay State Rail is a joint venture between Transdev North America and Transport UK and is one of three teams pursuing the opportunity to operate the MBTA Regional Rail network. Our team brings the expertise and vision needed to transform Boston regional rail into a service built for the common good. We are committed to delivering a modern, dependable rail system that strengthens communities, eases congestion, and drives a more sustainable future.

Position Summary

The Chief Customer Officer leads customer experience strategy and service delivery for a complex commuter rail system in the Greater Boston region. This executive leadership role is responsible for overseeing all customer service operations, passenger communications, service recovery coordination, complaint resolution, and customer-facing service standards to ensure a safe, responsive, and high-quality rider experience.

We’re proud to offer:

Competitive compensation package of minimum $200,000 – maximum $280,000
In addition to base salary, this role is eligible for an annual Short-Term Incentive (STI) opportunity

Job Profile

Lead all customer service operations, public information programs, and customer experience initiatives across the commuter rail network.
Serve as the senior executive dedicated to customer service issues, empowered to improve service delivery and resolve rider concerns.
Direct customer communications and service information during normal operations, planned outages, delays, emergencies, and service disruptions.
Coordinate alternate transportation services, including bus substitution during outages, weather events, incidents, and service interruptions under guidance from Transportation Management and dispatch.
Maintain close coordination with MBTA Railroad Operations, the MBTA Customer Service Department, Safety Compliance leadership, and Accessibility teams.
Lead complaint investigation and resolution processes, ensuring prompt response and effective issue resolution to Rider complaints.
Liaise with other modes of transportation within the Massachusetts Bay area to ensure best practices are adopted, lessons learned are shared, and the customer is represented across all modal discussions.
Liaise with Transdev and Transport UK senior leaders on best practice sharing, lessons learned and proactive knowledge transfer.

Qualifications

Required

Minimum 5 years of progressive customer service leadership experience in passenger transportation, commuter rail, transit, aviation, or related industries.
Experience managing customer communications and service recovery during operational disruptions.
Demonstrated success leading customer service teams and complaint resolution programs.
Experience working in a highly regulated, safety-sensitive operating environment.
Strong knowledge of:
Passenger communications and service delivery
Incident and disruption response coordination
Customer contact center operations
Service recovery and alternate transportation coordination
Performance metrics and customer satisfaction management

Preferred

Experience in commuter rail or public transit operations strongly preferred.
Bachelor’s degree in Business, Communications, Transportation, Public Administration, or related field preferred.
Experience coordinating with public agencies and accessibility.
Experience working in a unionized environment.

The ideal candidate is a high-performing strategic leader who drives results and inspires others through integrity, accountability, and strong communication. Combines business acumen and continuous improvement to achieve sustainable business outcomes and enhance customer experience. Builds trust through self-awareness and ethical leadership while empowering others to reach their full potential. Cultivates strong stakeholder relationships, high-performing teams, and creates organizational agility to successfully navigate change and deliver long-term success.

Job Category: Management

Job Type: Full Time

Work Type: No Remote

Req ID: 8721

Pay Group: VDD

Cost Center: NONE

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants:

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video .

Apply Now

Refine Your Search

head of customer experience jobs in andover, ma

Chief Customer Officer

Head of Brand

Head of Digital Transformation Patient Services

Head of Partnerships

Global Head of Customer Experience & Success (Sales Team)

Head of Commercial CRM & Customer Engagement Excellence (Director)

Head of LS DDIT Portfolio Management

Head of Loyalty Strategy

26-27 - Head Clerk 2

Director, Chief of Staff

Head of Product

Head of Product AI

Director, Chief of Staff – Sales & Client Management

Head of GovTech Sales

Head of Data Governance

Head of Business Intelligence and Platforms Manager

Head of Customer Experience

Director, Strategic Programs & Business Operations (Chief of Staff)

Chief Engineer - Boston, Ma

Patriot Qatar Chief Engineer/Technical Director (Onsite)

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