Top 27 Helpdesk support Jobs in Ankeny, Ia

Help Desk Specialist
Iowa Primary Care Association —Des Moines, IA
- $28 - $31 an hour
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
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6d
Digital Support Analyst
SHAZAM —Des Moines, IA
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
Quick Apply
IT Help Desk Support Technician
3G Companies —Des Moines, IA
- Full-time
- Computer Science
- Construction site
- Pass drug screening
- Paid holidays
- Health insurance
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IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Technology Analyst
Iowa Primary Care Association —Des Moines, IA
- $72,000 - $80,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Senior IT Support Analyst - Client Services
Casey's —Ankeny, IA
- $73,000 - $95,900 a year
- Computer science
- Azure
- Computer Science
IT Engineer
Tier 3 Technology Solutions —Ankeny, IA
- Email
- Office
- Windows
- In-person
- Health savings account
- Health insurance
Quick Apply
End Point Specialist II
Aureon —West Des Moines, IA
- Research
- Mid-level
- Office
Quick Apply
Operations Manager
HEALTHPLANONE, LLC —Des Moines, IA
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Microsoft Windows Field Deployment Technician
MKS2 Technologies —Des Moines, IA
- $45,000 - $48,000 a year
- Weekends as needed
- Windows
- High school diploma or GED
- Clinic
Quick Apply
1d
Power Generation Support Specialist
Ziegler CAT —Des Moines, IA
- $34.31 - $42.89 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Sr. Microsoft Windows Field Deployment Technician
MKS2 Technologies —Des Moines, IA
- $65,000 - $70,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Office
Quick Apply
17h
System Administrator of Azure and Fabric Infrastructure
Iowa Primary Care Association —Des Moines, IA
- $90,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
- Paid parental leave
- Disability insurance
Quick Apply
Senior Software Engineer, Core Experiences - Des Moines, IA, USA
Speechify —Des Moines, IA
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
4h
Network Engineer II
Carrier Access IT —Clive, IA
- On call
- Computer science
- Computer Science
- Research
- Health savings account
- Disability insurance
Software Engineer II
TRACTOR ZOOM INC —West Des Moines, IA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Network Implementation Engineer
IP Pathways —Urbandale, IA
- Online Application
- Mid-level
- Office
- 3 years
- 401(k) matching
Quick Apply
7d
BIM-VDC Project Specialist
Baker Group —Ankeny, IA
- Full-time
- Microsoft Outlook
- 5 years
- Office
Quick Apply
Senior Software Engineer
TRACTOR ZOOM INC —West Des Moines, IA
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Quick Apply

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helpdesk support jobs near ankeny, ia

Help Desk Specialist

Iowa Primary Care Association -
Des Moines, IA

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Job Details

$28 - $31 an hour
6 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Vendor relationship building
Technical support via phone
Patient management software
IT experience within healthcare
Customer support
Application Maintenance
Productivity software
Phone call management

Full Job Description

About Us

The Iowa Primary Care Association (Iowa PCA) has supported Iowa’s community health centers for over 36 years to expand access to affordable, high quality, integrated care. The Iowa PCA, along with our sister companies INConcertCare (INCC) and IowaHealth+ (IH+), provides training, technical assistance, and shared services opportunities in quality improvement, value-based care, health information technology, and other areas. We are now expanding our services through a new partnership with Iowa Health and Human Services to serve as the new statewide Behavioral Health Administrative Service Organization (BH-ASO). It’s an exciting opportunity to expand our efforts and connection to the broader behavioral health safety net.

Position Overview

The Help Desk Specialist will primarily be responsible for overseeing the day-to-day duties of the help desk software system. In this capacity, this role will triage and troubleshoot to resolve complex help desk tickets, take incoming help desk related calls, as well as develop relationships with technology teams at member health centers and software support vendors.

Key Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Customer Relations

Serves as primary point of contact for Help Desk tickets and incoming helpdesk phone calls and for internal IT tickets as assigned.
Provides exceptional customer service as member of the support team responsible for clinical and end-user support.
Work collaboratively with staff at health center sites to most efficiently solve problems specific to their center. Follow internal guidelines as well as exercise professional judgement to escalate tickets timely.
Works with staff over the phone at health center sites to support and solve problems specific to EHRS and related applications
Develop relationships with third party software vendors that are supported by the Iowa Primary Care Association, INConcertCare and IowaHealth+.
Work closely with the organizational teams on IT related projects needing assistance and communicate vital information to best support other HIT and data needs.

Implementation and Maintenance of HIT

Acts as a backup to HIT projects to provide additional support where needed.

Support

Utilize and manage the Company’s ticket tracking system. Maintain and update thorough documentation. Develop and maintain SOP’s, KB’s and application support documentation for a wide variety of applications and processes.
Serves as member of the support team responsible for clinical/end-user level I/II support
Support health center implementation teams during implementation phase and for a time after go live, providing knowledge of software functionality.
Provide user account administration for network and application access.
Manages and support interfaces for health centers such as state immunization registry.

Other Responsibilities

In partnership with peers ensure coverage of and provide vendor support for various health center reporting and compliance initiatives and other public health reporting requirements.
Work among the team to facilitate cross training and expand our knowledge to enhance our capacity to support the large variety of applications we host.
Performs other duties as assigned.

Qualifications/Experience

Bachelor’sDegree in Liberal Arts, HealthEducation, Education, Sciences orAssociate Degreewith equivalent experienced required
Experience withhelpdesksoftware, phone support, andcustomer service.Knowledgeable about HIT applications and/or familiarity withuseof HIT applications in the ambulatory/outpatient setting.
Knowledge with anElectronic Health Recordand/orAthenaPracticeorEpica plus.
Proficiencywith Microsoft Office suite isrequired.
3-5years’ experiencein help desk, customer support, or HIT implementation duties.
Prior experience implementing andmaintainingsoftware applications.
Knowledge of VOIP phone systems, network systems, and basic IT troubleshooting a plus.
Involvement in professional organizations, or community organizations/communityservicethat work with healthcare.
Demonstrated work experience supporting /maintainingHIT applications.
High analytical skills,languageand reasoning ability. Excellent business acumen.
Demonstrated experience providing strong customer service.

Telecommuting and Travel

This position is required to be on-site. Some travel may be required to community health centers via vehicle or conferences via air travel.

Why join us?

The opportunity to make an impact on the healthcare of Iowans
Great benefits including affordable healthcare plans, dental, vision, 401K with employer match, generous PTO package, paid parental leave, life insurance, and education discounts

Iowa Primary Care Association Core Values

Accountable, Collaborative, Deliberate, Proactive, Respectful, Transformative

Learn more about the Iowa PCA at www.iowapca.org

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helpdesk support jobs in ankeny, ia

Help Desk Specialist

Digital Support Analyst

Help Desk Technician

IT Help Desk Support Technician

IT Support Technician - Level 1

Technology Analyst

Senior IT Support Analyst - Client Services

IT Engineer

End Point Specialist II

Operations Manager

Microsoft Windows Field Deployment Technician

Power Generation Support Specialist

Sr. Microsoft Windows Field Deployment Technician

System Administrator of Azure and Fabric Infrastructure

Senior Software Engineer, Core Experiences - Des Moines, IA, USA

Network Engineer II

Software Engineer II

Network Implementation Engineer

BIM-VDC Project Specialist

Senior Software Engineer

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