Top 159 Client care specialist Jobs in Ann Arbor, Mi

Client Care Coordinator - In-Home Care Supervisor / Client Relationship Management
Comfort Keepers In-Home Care —Farmington, MI
- $40,000 - $55,000 a year
- Full-time
- Background check
- Clean driving record
- English
- Health savings account
- Paid holidays
Quick Apply
8d
Peer Recovery Support Specialist / Coach
Workit Health —Ann Arbor, MI
- $25 an hour
- Weekends as needed
- Addiction Medicine
- HIPAA
- Mid-level
- Paid parental leave
- Health savings account
Implementation Consultant I
ADP —Ann Arbor, MI
- $19.33 - $39.23 an hour
- Overtime
- Military
- Writing skills
- High school diploma or GED
- Wellness program
- Disability insurance
Intake and Scheduling Specialist
SHARED SERVICES HOME HEALTH CARE —Saline, MI
- Part-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Work from home
Quick Apply
Visitation Specialist
Hands Across The Water Inc —Ann Arbor, MI
- From $19 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Temporary Probation Services Technician
Michigan Eastern District Court —Ann Arbor, MI
- $49,306 - $80,140 a year
- Temporary
- Word processing
- Mid-level
- Office
5d
Care Support Specialist
Eisenhower Center —Ann Arbor, MI
- $17.20 an hour
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
12d
Patient Service Specialist
Concentra —Romulus, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Commuter assistance
- Disability insurance
7d
Foster Care Specialist
Hands Across The Water Inc —Ann Arbor, MI
- $26 an hour
- Overtime
- Hybrid work
- Mid-level
- Office
- Driver's License
- Paid training
- Continuing education credits
Quick Apply
Operations Specialist
IndeQuest —Plymouth, MI
- From $20 an hour
- Part-time
- Hybrid work
- Writing skills
- Office
- Administrative experience
- Paid time off
Quick Apply
Eligibility Specialist 2 (Shift: Tuesday through Friday 10:00am to 6:30pm and Saturday 8:00am to 4:30pm)
Savista, LLC —Garden City, MI
- $20 - $24 an hour
- Full-time
- Spanish
- Hospital
- HIPAA
Quick Apply
Technology Support Specialist
JPMorganChase —Belleville, MI
- Full-time
- Continuous improvement
- Entry level
- Under 1 year
- Health insurance
- Tuition reimbursement
5d
Customer Care Specialist
Golden Limousine International —Milan, MI
- $20 - $22 an hour
- Full-time
- Background check
- Pass drug screening
- Office
- Opportunities for advancement
Quick Apply
Client Service Specialist
Tucker Insurance Agency —Canton, MI
- $17.50 - $22.00 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Office
- Profit sharing
- Paid training
Quick Apply
SJSEMI_Patient Service Rep_R01372
Trinity Health Michigan —Ann Arbor, MI
- Part-time
- In-person
- Entry level
- Disability insurance
- Health insurance
1d
Occupational Therapist
The Specialists —Wayne, MI
- From $70 an hour
- Part-time
- Bilingual
- School experience
- Doctoral degree
- Mileage reimbursement
Quick Apply
4d
Certified Peer Support Specialist Crisis Stabilization Unit
TWC-Team Wellness Center —Westland, MI
- From $15.84 an hour
- Part-time
- Psychiatry
- Primary Care
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Experienced Esthetician – Cryo & EMS Specialist
Zalena Wellness —Ann Arbor, MI
- From $2,400 a month
- Weekends as needed
- Customer service
- Mid-level
- In-person
- Paid training
- Opportunities for advancement
Quick Apply
18h
Structural and Miscellaneous Steel Estimator
Aristeo Construction —Livonia, MI
- Full-time
- 7 years
- Construction site
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
Lash technician & Esthetician
Signature Brows & Lashes , LLC —Northville, MI
- $40 - $80 an hour
- Part-time
- Cosmetology License
- Social media management
- Customer service
- Free parking
- Employee discount
Quick Apply
1d

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Client Care Coordinator - In-Home Care Supervisor / Client Relationship Management

Comfort Keepers In-Home Care -
Farmington, MI

Quick Apply

Job Details

Full-time
$40,000 - $55,000 a year
8 days ago

Benefits

Health savings account
Paid holidays
Company car
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Staff supervision
Customer relationship building
Toileting assistance
Team supervision
Resident personal care assistance
In-person customer service
English
Dressing assistance
Managing clients in a customer support role
Team development
Driver's License
Supervising experience
Corporate training teaching experience
Personal grooming assistance
Meal preparation
End-of-life care
Mentoring
Terminally ill patients
Working with families
Associate's degree
Teaching
Professional development training
Training delivery
Caregiving skills training

Full Job Description

ABOUT THE ROLE

Comfort Keepers of Farmington is a locally owned home care agency serving families across Farmington, Farmington Hills, Bloomfield Hills, Beverly Hills, Livonia, Northville, Novi, West Bloomfield, and surrounding communities. We take care seriously — and we’re looking for someone who shares in our passion for maximizing quality of life!

The Client Care Specialist is at the center of everything that makes our care exceptional. You’ll manage relationships with clients and families, develop and coach our caregiver team, and make sure every person we serve feels genuinely supported — from the day they sign their agreement through years of ongoing care.

You’ll balance time in the office and out in the field. Your days will be spent in clients’ homes, out in the field alongside caregivers, and directly involved in hiring the people who represent our company. You'll also spend time in the office doing training, updating care plans, having phone conversations, reviewing care notes, and documenting your activities in our care management system. If you have deep caregiving expertise and want to use it to lead, teach, and make a broader impact, this role was built for you.

WHAT YOU’LL DO

Client Onboarding & Ongoing Care Management

Conduct in-home onboarding visits for new clients — gather care preferences, develop individualized care plans, facilitate caregiver introductions, and follow up closely through the first 90 days
Serve as the primary point of contact for clients and families: adjust care plans, resolve concerns, and check in proactively before problems arise
Identify at-risk clients and initiate retention conversations; maintain detailed, timely records in our care management system

Caregiver Training, Coaching & Supervision

Deliver new caregiver orientation and hands-on skills training; accompany new caregivers on early client shifts to provide real-time guidance
Conduct regular in-home supervisory check-ins — observe care delivery, provide coaching on technique and professionalism, and document findings
Identify skill gaps and performance concerns through client feedback and direct observation; lead corrective coaching conversations and escalate to the GM when needed
Build and maintain training materials, condition-specific care guides, and field-ready reference resources for the caregiver team
Recognize great performance and contribute to a culture where caregivers feel supported, developed, and valued

Caregiver Hiring & Onboarding Support

Participate in caregiver candidate interviews alongside the HR Specialist — assess interpersonal fit, care philosophy, and hands-on competency against active client needs
Help shape interview questions, evaluate candidates’ backgrounds against current caseload requirements, and support newly hired caregivers from offer through first placement
Participate in weekly orientation event, presenting and training our newest staff members, welcoming them to our team

On-Call Rotation

Participate in the after-hours on-call rotation shared among the care team — evenings and weekends on a scheduled, rotating basis. Approximately 5-7 days per month.
We have remote scheduling team members that will be the first layer of support, tending to most issues between 6am-10pm, seven days per week.
When on call, you'll be responsible for working with the remote team to respond to urgent after-hours situations: caregiver call-outs, last-minute schedule gaps, client or family emergencies, and safety concerns that can't wait until morning
Arrange emergency coverage by contacting available caregivers, coordinating with the on-call scheduler, and keeping the client and family informed throughout. In extremely rare cases, you may need to fill in at the client's home to cover a gap in care.
Use sound judgment to triage situations — resolving what you can independently, and escalating to the GM when a situation warrants it
Document all after-hours contacts and resolutions in the care management system before the start of the next business day

WHAT WE’RE LOOKING FOR

This role requires someone with equal measures supervisory skill, customer service excellence and genuine caregiving expertise.

Deep, hands-on personal care experience across the full range of ADLs: bathing, grooming, dressing, transfers, continence care, ambulation, and meal preparation. CNA certification is not required, but you should have the knowledge, skill level, and standards of a trained CNA — and be able to credibly demonstrate and teach every skill you’d ask a caregiver to perform
Working knowledge of common home care conditions: dementia and Alzheimer’s disease, Parkinson’s, stroke recovery, diabetes, fall risk, and end-of-life/hospice-level care
Management experience directly supervising others, giving feedback, and motivating your team
1+ years experience training others
2+ years in home care, care coordination, case management, or a related healthcare role
A track record of managing multiple client relationships with strong attention to detail and consistent follow-through
Warm, empathetic communication style — especially with families navigating a difficult chapter
Valid driver’s license and a reliable personal vehicle; regular in-home visits are a core part of this role

Preferred (not required):

Active LPN, CNA, PCT, HHA, or equivalent credential — or prior equivalent training even if certification not currently maintained
Experience with WellSky, Viv or similar home care software
Background in caregiver training, mentorship, or supervision

WHAT WE OFFER

Competitive salary
Full range of benefits, including medical, dental, vision, life insurance, 401K with company match, and more.
Weekly pay
Paid time off & floating holidays
Vehicle stipend for use of your personal vehicle for transportation, or company car, at the company's discretion.
Rotating on-call schedule shared equitably across the care team — you won't be on-call every night, and the rotation is planned in advance so you can manage your schedule
A stable, locally owned company with a strong reputation in the community and a passionate team that supports each other
A role where your caregiving expertise and customer service excellence are genuinely respected — and where you’ll have real impact on the people we serve and the caregivers we develop.

HOW TO APPLY

Apply directly through Indeed. We review applications on a rolling basis and will reach out within one week to schedule a phone screen.

Questions? Feel free to reach out before applying — we’re happy to tell you more about the role.

Comfort Keepers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients.

Job Type: Full-time

Base Pay: $40,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Application Question(s):

Describe a time when a client, customer, or situation required extra attention to ensure a positive outcome. What was the situation, how did you respond, and what did you learn from the experience?
This role relies on computer systems, care platforms, and digital tools to stay organized and deliver a consistent client experience. What technology tools have you used in past roles, and how did they help you manage your work, communicate, or track progress?
Why are you the best candidate for this role? Tell us about your experience providing exceptional caregiving services, supervising, and training. What actions did you personally take to build relationships, develop your team or enhance the client/customer experience?

Education:

Associate (Preferred)

Experience:

In-Home Care Industry: 1 year (Preferred)
Training delivery: 1 year (Required)
Supervising: 1 year (Required)

Language:

English (Required)

License/Certification:

Driver's License with Clean Driving Record (Required)

Ability to Commute:

Farmington, MI 48336 (Required)

Work Location: In person

Quick Apply

Refine Your Search

client care specialist jobs in ann arbor, mi

Client Care Coordinator - In-Home Care Supervisor / Client Relationship Management

Peer Recovery Support Specialist / Coach

Implementation Consultant I

Intake and Scheduling Specialist

Visitation Specialist

Temporary Probation Services Technician

Care Support Specialist

Patient Service Specialist

Foster Care Specialist

Operations Specialist

Eligibility Specialist 2 (Shift: Tuesday through Friday 10:00am to 6:30pm and Saturday 8:00am to 4:30pm)

Technology Support Specialist

Customer Care Specialist

Client Service Specialist

SJSEMI_Patient Service Rep_R01372

Occupational Therapist

Certified Peer Support Specialist Crisis Stabilization Unit

Experienced Esthetician – Cryo & EMS Specialist

Structural and Miscellaneous Steel Estimator

Lash technician & Esthetician

I want to receive the latest job alert for client care specialist in ann arbor, mi

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