Top 197 Customer experience coordinator Jobs in Ann Arbor, Mi

Program Coordinator
Therapeutics, LLC —Ann Arbor, MI
- $20 - $24 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Coordinator
Great Outdoors —Ann Arbor, MI
- $22 - $27 an hour
- Full-time
- Word processing
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
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Customer Care Service Support Coord 1
Johnson Controls —Ann Arbor, MI
- $22.12 - $34.00 an hour
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Paid training
- Wellness program
13d
Customer Experience Coordinator - Ann Arbor, MI
Veterinary Emergency Group (VEG) —Ann Arbor, MI
- Weekends as needed
- Hospital
- Computer skills
- 1 year
- Travel reimbursement
- Continuing education credits
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12d
Intake Coordinator
Mavacy PPLC —Plymouth, MI
- $24 - $29 an hour
- Full-time
- Hybrid work
- CRM software
- Spanish
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
6d
Program Coordinator
Therapeutics, LLC —Walled Lake, MI
- $20 - $24 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Legal Billing Coordinator
Mizerowski Thon Parker & DiMarco, P.C. —Novi, MI
- $25.31 - $30.48 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Accounts Payable Coordinator
Kalitta Air LLC —Ypsilanti, MI
- From $45,000 a year
- Full-time
- Background check
- Microsoft Excel
- Office
- Disability insurance
- Health insurance
Quick Apply
Showroom Coordinator
Etna Supply —Wixom, MI
- Clean driving record
- Microsoft Outlook
- Basic math
- Disability insurance
- Health insurance
Quick Apply
12d
Dental Treatment Coordinator
Provident Dentistry —Novi, MI
- $22 - $26 an hour
- Full-time
- Dental office
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Quality Management System Coordinator
JAC Products —Saline, MI
- Full-time
- 5 years
- Travel
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
Aftersales Coordinator
Klingelnberg America, Inc. —Saline, MI
- Full-time
- Background check
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Drain Coordinator
Thornton & Grooms —Farmington Hills, MI
- Mid-level
- In-person
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Patient Coordinator
Cambridge Dental Group —Dearborn Heights, MI
- Full-time
- Dental office
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Bilingual HR Coordinator
DO & CO —Detroit, MI
- $26 an hour
- Full-time
- Spanish
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Contracts and Customer Data Coordinator
Rolls-Royce —Novi, MI
- $80,432 - $130,702 a year
- Full-time
- Customer service
- Mid-level
- Office
- Paid parental leave
- Health savings account
Customer Care Manager / Scheduling Coordinator
BrightStar Care of Howell / Brighton / Ann Arbor, MI —Ann Arbor, MI
- $23 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Audit Coordinator
ATTAC Consulting Group LLC —Ann Arbor, MI
- $50,000 - $70,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Production Control Coordinator
Ford Motor Company —Ypsilanti, MI
- $72,480 - $141,360 a year
- Online Application
- Microsoft Outlook
- ERP systems
- Mid-level
- Paid holidays
- Health insurance
Remote After Hours Coordinator
Safe at Home —Ann Arbor, MI
- $13.75 an hour
- Part-time
- Remote
- 18 years or older
- Computer literacy
- Administrative experience
- Paid time off
- Opportunities for advancement
Quick Apply
5d

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Program Coordinator

Therapeutics, LLC -
Ann Arbor, MI

Quick Apply

Job Details

Full-time
$20 - $24 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Flexible schedule

Qualifications

Teamwork
Customer service
Attention to detail
Business Administration
Stakeholder relationship building
Time management

Full Job Description

Program Coordinator

Position Summary

The Program Coordinator is responsible for coordinating programs, projects, and operational initiatives across multiple clinic locations. This position provides administrative and operational support to leadership while ensuring compliance with organizational, payer, and regulatory requirements. The Program Coordinator serves as a liaison between departments and stakeholders, supports authorization processes, monitors program performance, and assists with quality improvement activities.

The Program Coordinator plays a key role in supporting the Substance Use Disorder Health Home (SUD-HH) Program, Recovery Incentive (RI) Program, and other organizational initiatives throughout Therapeutics Clinics. This position is responsible for maintaining compliance standards, coordinating multi-site operations, and ensuring the timely completion of program deliverables.

Essential Duties and Responsibilities

Program and Operational Coordination

Coordinate operational projects and initiatives across multiple clinic locations.
Monitor workflows, deadlines, and program deliverables to ensure timely completion.
Assist leadership with implementing new processes and organizational initiatives.
Identify operational barriers and recommend solutions to improve efficiency.
Support interdepartmental communication and collaboration.
Maintain project tracking tools, spreadsheets, and reports
Provide operational support to multiple clinic locations.
Coordinate communication between clinic staff, administration, and leadership.
Assist with staffing, scheduling, and workflow processes across sites.
Monitor operational consistency and adherence to organizational policies and procedures.
Support onboarding and implementation of new procedures across locations.
Assist with special projects and organizational growth initiatives.

Authorization Management

Coordinate and monitor authorization requests and renewals.
Ensure authorizations are submitted accurately and timely.
Track authorization expirations and follow up to prevent interruptions in services.
Collaborate with counselors, providers, and administrative staff to obtain required documentation.
Maintain authorization trackers and provide status updates to leadership.
Ensure compliance with payer requirements and contractual standards.

Program Support

Support daily operations of assigned programs, including SUD-HH, Recovery Incentive Program, and other organizational initiatives.
Monitor enrollment and disenrollment processes.
Ensure program documentation is completed accurately and within required timeframes.
Track required encounters, outreach efforts, and program metrics.
Maintain program trackers and reporting requirements.
Coordinate with staff to ensure completion of required documentation and services.
Support quality improvement initiatives and program performance outcomes.

Compliance and Quality Assurance

Promote adherence to organizational policies, procedures, and regulatory standards.
Monitor documentation and workflows to ensure compliance with payer, accreditation, and contractual requirements.
Assist with internal audits, corrective action plans, and quality improvement initiatives.
Support preparation for external audits and accreditation activities.
Identify areas of non-compliance and collaborate with leadership to implement corrective actions.
Maintain confidential and accurate records.
Assist with policy and procedure development and revisions.
Monitor performance indicators and compliance metrics.

Data Management and Reporting

Maintain reports, dashboards, and tracking tools.
Collect and analyze operational and program data.
Prepare monthly, quarterly, and ad hoc reports for leadership.
Monitor key performance indicators and provide recommendations for process improvement.
Ensure data accuracy and integrity.

Communication and Stakeholder Relations

Serve as a liaison between departments, providers, counselors, administrative staff, and external partners.
Facilitate communication regarding projects, program updates, and operational changes.
Prepare agendas, meeting minutes, and presentations.
Participate in meetings and provide progress updates to leadership.
Foster collaborative relationships across departments and clinic locations.

Process Improvement

Identify opportunities to improve workflows and operational efficiency.
Assist with implementation of new systems and procedures.
Recommend best practices and process enhancements.
Adapt to changing priorities and organizational needs.
Participate in continuous quality improvement activities and strategic initiatives.

Qualifications

Education

Associate degree required; Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Project Management, or a related field preferred.
Equivalent combinations of education and experience may be considered.
Certified Associate in Project Management (CAPM®) certification from the Project Management Institute (PMI) is preferred but not required.

Experience

Minimum of two (2) years of experience in healthcare operations, behavioral health, project coordination, compliance, program administration, or related fields preferred.
Experience supporting multiple sites and programs preferred.
Experience with authorization processes, payer requirements, and quality improvement initiatives preferred.
Knowledge of Substance Use Disorder Health Home (SUD-HH) services and behavioral health programs preferred.

Knowledge, Skills, and Abilities

Strong organizational and time management skills.
Excellent written, verbal, and interpersonal communication skills.
Ability to prioritize multiple tasks and consistently meet deadlines.
Strong analytical and problem-solving abilities.
Exceptional attention to detail and accuracy.
Ability to work independently and collaboratively within cross-functional teams.
Ability to maintain confidentiality and professionalism.
Strong relationship-building and customer service skills.
Ability to adapt to changing priorities in a fast-paced environment.

Technical Skills

Proficiency with:

Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Spreadsheet and database management systems
Electronic Health Record (EHR) systems
Project management and tracking tools
Reporting and data analysis platforms
Google Workspace and cloud-based applications

Work Environment

This position operates within a professional healthcare environment supporting multiple outpatient clinic locations. The Program Coordinator must be able to adapt to changing priorities, maintain effective working relationships, and uphold the highest standards of professionalism, quality, compliance, and customer service.

Pay: $20.00 - $24.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience coordinator jobs in ann arbor, mi

Program Coordinator

Customer Experience Coordinator

Customer Care Service Support Coord 1

Customer Experience Coordinator - Ann Arbor, MI

Intake Coordinator

Program Coordinator

Legal Billing Coordinator

Accounts Payable Coordinator

Showroom Coordinator

Dental Treatment Coordinator

Quality Management System Coordinator

Aftersales Coordinator

Drain Coordinator

Patient Coordinator

Bilingual HR Coordinator

Contracts and Customer Data Coordinator

Customer Care Manager / Scheduling Coordinator

Audit Coordinator

Production Control Coordinator

Remote After Hours Coordinator

I want to receive the latest job alert for customer experience coordinator in ann arbor, mi

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