Top 2914 Customer success Jobs in Ann Arbor, Mi

Customer Success Manager
Campfire Interactive —Ann Arbor, MI
- Weekends as needed
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Flexible schedule
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Customer Support Representative - Evenings
Pollard Banknote Limited —Ypsilanti, MI
- Full-time
- Remote
- Background check
- Research
- Experience equivalent to degree accepted
- Profit sharing
- Tuition reimbursement
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11d
Drain Sales Representative
Thornton & Grooms —Farmington Hills, MI
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
HVAC Lead Installer
Thornton & Grooms —Farmington Hills, MI
- Customer service
- Residential
- Training & development
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Key Account Manager (San Francisco, CA)
NORTHERN ENGRAVING CORPORATION —Novi, MI
- Full-time
- Microsoft Excel
- Marketing
- 5 years
Plumbing Excavator-Operator
Thornton & Grooms —Farmington Hills, MI
- OSHA
- Construction site
- Customer service
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Mortgage Loan Officer
University of Michigan Credit Union —Ann Arbor, MI
- Basic math
- Mid-level
- Office
- Health insurance
- Dental insurance
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CMM PROGRAMMER
Globe Tech LLC —Plymouth, MI
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
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Field Manufacturing Support Engineer
ATEQ TPMS Tools —Livonia, MI
- $26 - $29 an hour
- Overtime
- Mid-level
- Driver's License
- Travel
- Health savings account
- Health insurance
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Diesel Mechanic
DP CUSTOM TRUCK LLC —Milford, MI
- $27.53 - $33.16 an hour
- Full-time
- Heavy lifting
- Schematics
- Mechanic experience
- Health insurance
- Dental insurance
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Part Time Substitute Educator - Novi Community School District
Right at School —Novi, MI
- $15 - $18 an hour
- Part-time
- Classroom
- Current TB test
- High school diploma or GED
- Disability insurance
- Health insurance
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Commercial Loan Portfolio Manager I
Michigan Business Connection, LC —Ann Arbor, MI
- $66,082 - $99,123 a year
- Full-time
- Background check
- Bachelor of Science
- Basic math
- Health savings account
- Health insurance
Quick Apply
Window Installer or 1099 Crew
Window Pro —Wixom, MI
- Full-time
- Construction site
- Mid-level
- Residential
- Paid training
- Health insurance
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Human Resources Assistant
WeatherGard Windows —Farmington, MI
- $55,000 - $60,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Purchasing Supervisor
Chem-Trend Limited Partnership —Howell, MI
- 5 years
- Finance
- Supervising experience
- Health insurance
- Tuition reimbursement
Insurance Account Representative
Tiffany Apsitis State Farm —Dexter, MI
- $50,000 - $75,000 a year
- Full-time
- Office
- Business development
- Leadership
- Tuition reimbursement
- Paid time off
Quick Apply
New Home Sales Consultant
Robertson Brothers Homes —Novi, MI
- $50,000 - $150,000 a year
- Weekends as needed
- Real Estate License
- Driver's License
- In-person
- Health insurance
- 401(k)
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Service Technician - Romulus
Wolverine Crane & Service, Inc —Romulus, MI
- $24 - $31 an hour
- Overtime
- OSHA
- Schematics
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Mechanical Engineer Project Manager
Freudenberg Filtration Technologies LP —Plymouth, MI
- Mid-level
- 2 years
- Mechanical knowledge
- Paid holidays
- Health insurance
4d
Commercial Credit Analyst
Michigan Business Connection, LC —Ann Arbor, MI
- $70,000 - $80,000 a year
- Full-time
- Background check
- Bachelor of Science
- Basic math
- Health insurance
- Dental insurance
Quick Apply

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customer success jobs near ann arbor, mi

Customer Success Manager

Campfire Interactive -
Ann Arbor, MI

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Job Details

Full-time

Benefits

Flexible schedule

Qualifications

Customer communication

Full Job Description

Company Description

Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions.

Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change

Job Description

As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our Configure, Price, Quote software modules. You will be responsible for developing lasting customer relationships that promote retention and loyalty, supporting customers as they move from pilots to active production users, and leading support activities across cost estimation, quoting, pricing, and change management. You will also gather and document customer requirements, contribute product insights based on customer experience, and help develop scalable customer success processes as our global customer base grows.

Location & Work Model

Ann Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week
10–20% travel to customer sites for onboarding, training, or strategic reviews
Flexible schedule; occasional evening/weekend availability for urgent customer needs

Key Responsibilities

Customer Relationship Management

Develop customer relationships that promote retention, loyalty, and long-term account health
Support customers through the full lifecycle — from pilot to active production — ensuring smooth transitions
Lead customer support activities for cost estimation, quoting, pricing, and change management modules
Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic markets
Identify and pursue opportunities for subscription renewals, upsells, and account expansion

Technical & Domain Expertise

Gather and document customer requirements for business processes including cost/price analysis, supply chain management, sales and material forecasting, and production capacity
Understand and debug complex automotive cost models in collaboration with customers
Work with customers to ensure productive use of Campfire software and maximize ROI

Process & Team Collaboration

Develop customer success processes that drive efficient, standardized outcomes across a growing customer base
Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the Campfire solution roadmap
Maintain accurate documentation of customer requirements, interactions, and action items in the CRM
Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality outcomes

Qualifications

Core Competencies

Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
Excellent verbal and written communication skills; comfortable engaging diverse stakeholders
Strong problem-solving skills — able to work through complex issues independently and with a team
Top-down, big-picture thinker who can connect day-to-day work to broader business outcomes
Ability to thrive in a fast-paced, collaborative startup environment
Strong mathematical aptitude; comfortable with financial or cost-based analysis
Eagerness to learn and adapt to new tools, processes, and customer environments

Technical Skills

Experience delivering training and support across multiple geographic markets
Ability to understand and work within complex automotive cost models
Background collaborating with product development teams to ideate and implement scalable solutions
Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
Automotive industry knowledge preferred

Work Experience

4+ years of relevant experience in a customer-facing role — customer success, customer support, or system implementation
Experience in the computer software or SaaS industry highly desirable
Experience with cost models in Microsoft Excel or similar software packages

Education

BA/BS degree in Finance, Business, Engineering, or a related discipline

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

customer success jobs in ann arbor, mi

Customer Success Manager

Customer Support Representative - Evenings

Drain Sales Representative

HVAC Lead Installer

Key Account Manager (San Francisco, CA)

Plumbing Excavator-Operator

Mortgage Loan Officer

CMM PROGRAMMER

Field Manufacturing Support Engineer

Diesel Mechanic

Part Time Substitute Educator - Novi Community School District

Commercial Loan Portfolio Manager I

Window Installer or 1099 Crew

Human Resources Assistant

Purchasing Supervisor

Insurance Account Representative

New Home Sales Consultant

Service Technician - Romulus

Mechanical Engineer Project Manager

Commercial Credit Analyst

I want to receive the latest job alert for customer success in ann arbor, mi

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