Top 1228 Department leader Jobs in Ann Arbor, Mi

Call Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Human Resources Manager
Michigan Business Connection, LC —Ann Arbor, MI
- $84,000 - $106,000 a year
- Full-time
- Background check
- Bachelor of Science
- Basic math
- Health savings account
- Health insurance
Quick Apply
Assistant General Manager
Lodgco Hospitality —Ann Arbor, MI
- $45,000 - $50,000 a year
- Overtime
- Clean driving record
- Sales
- Computer literacy
- Travel reimbursement
- Dental insurance
Quick Apply
Washtenaw Community College Bookstore Campus Retail Associate (Temporary)
Barnes & Noble Education, Inc. —Ann Arbor, MI
- Temporary
- Basic math
- Sanitation
- University
- COVID-19 protective measures
- Commuter assistance
Campus Retail Associate (Temporary)
Barnes & Noble Education, Inc. —Ann Arbor, MI
- Temporary
- Merchandising
- Basic math
- Sanitation
- COVID-19 protective measures
- Commuter assistance
Administrative Coordinator
University of Michigan —Ann Arbor, MI
- $46,100 - $54,200 a year
- Full-time
- Hybrid work
- School experience
- Microsoft Excel
- Customer service
- Disability insurance
- Health insurance
7d
Bakery Team Member (Service Counter) - Part Time
Whole Foods Market —Ann Arbor, MI
- $16.00 - $25.40 an hour
- 8 hour shift
- Ability to lift 50 pounds
- Bakery
- Organizational skills
- Store discount
- Paid time off
Store Manager | University of Michigan: Westgate
Legends Global —Ann Arbor, MI
- Full-time
- 5 years
- Merchandising
- Mid-level
- Disability insurance
- Health insurance
FOOD SERVICE WORKER
University of Michigan —Ann Arbor, MI
- $41,121.60 - $43,513.60 a year
- Full-time
- Background check
- Computer literacy
- English
- Health insurance
- Dental insurance
Team Members Needed!! - Plum Market Ann Arbor West
Plum Market —Ann Arbor, MI
- $14 - $20 an hour
- Part-time
- Background check
- Ability to walk for extended periods
- Merchandising
- Paid holidays
- Health insurance
Store Manager (SM)
Barnes & Noble Education, Inc. —Ann Arbor, MI
- Weekends as needed
- Merchandising
- Mid-level
- University
- COVID-19 protective measures
- Commuter assistance
Human Resource Customer Care Representative (Temp)
University of Michigan —Ann Arbor, MI
- $18 an hour
- Temporary
- Remote
- High school diploma or GED
- Data entry
- 1 year
FOOD SVC WORKER II
University of Michigan —Ann Arbor, MI
- $42,348.80 - $45,905.60 a year
- Part-time
- Background check
- English
- High school diploma or GED
- Health insurance
- Dental insurance
3d
Director of High School and Young Adult Ministry
Archdiocese of Detroit —Canton, MI
- Full-time
- Background check
- Microsoft Excel
- Bachelor's degree
Quick Apply
CT Technologist Midnights
Corewell Health —Taylor, MI
- Full-time
- Hospital
- BLS Certification
- Mid-level
RN Med Surg
Corewell Health —Taylor, MI
- Weekends as needed
- Nursing
- RN License
- BLS Certification
RN Med Surg Ortho
Corewell Health —Taylor, MI
- Weekends as needed
- Acute care
- Nursing
- RN License
RN Med Surg Ortho
Corewell Health —Taylor, MI
- Full-time
- Acute care
- Nursing
- RN License
Senior Commercial Credit Analyst
Michigan Business Connection, LC —Ann Arbor, MI
- $84,845 - $120,000 a year
- Full-time
- Background check
- 7 years
- Bachelor of Science
- Health savings account
- Health insurance
Quick Apply
10d
RN Oncology Med Surg
Corewell Health —Farmington Hills, MI
- Full-time
- Nursing
- RN License
- BLS Certification

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Call Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning
Analytics

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Call Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

department leader jobs in ann arbor, mi

Call Center Operations Manager

Human Resources Manager

Assistant General Manager

Washtenaw Community College Bookstore Campus Retail Associate (Temporary)

Campus Retail Associate (Temporary)

Administrative Coordinator

Bakery Team Member (Service Counter) - Part Time

Store Manager | University of Michigan: Westgate

FOOD SERVICE WORKER

Team Members Needed!! - Plum Market Ann Arbor West

Store Manager (SM)

Human Resource Customer Care Representative (Temp)

FOOD SVC WORKER II

Director of High School and Young Adult Ministry

CT Technologist Midnights

RN Med Surg

RN Med Surg Ortho

RN Med Surg Ortho

Senior Commercial Credit Analyst

RN Oncology Med Surg

I want to receive the latest job alert for department leader in ann arbor, mi

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