Top 18 Front of house supervisor Jobs in Ann Arbor, Mi

Guest Service Representative
AC Hotel Ann Arbor Downtown —Ann Arbor, MI
- $16 - $20 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
Shift Supervisor
9468 Ann Arbor Anna's House —Ann Arbor, MI
- Full-time
- Mid-level
- Mentoring
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Retail Supervisor- University of Michigan- Westgate
Legends Global —Ann Arbor, MI
- Extended hours
- No high school diploma
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
12d
Arts Operations and Productions Coordinator - Cherry Hill Village (Variable Hour)
Canton Township —Canton, MI
- $19.04 an hour
- Weekends as needed
- 18 years or older
- Customer service
- Pass drug screening
Retail Supervisor- University of Michigan- North Store
Legends Global —Ann Arbor, MI
- Extended hours
- No high school diploma
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
12d
Host/Hostess- The Vanguard Hotel, Ann Arbor, MI
Hotel Equities —Ann Arbor, MI
- $16 an hour
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Basic math
- Employee assistance program
- 401(k) matching
Quick Apply
Food & Beverage Supervisor
Ann Arbor Marriott Ypsilanti at Eagle Crest —Ypsilanti, MI
- $21 an hour
- Full-time
- Background check
- Cooking
- Mid-level
- Paid training
- AD&D insurance
Quick Apply
13d
Assistant Store Manager- Operations
DICK'S Sporting Goods —Brighton, MI
- Full-time
- Background check
- Merchandising
- Mid-level
The Wine Grotto Front of House Supervisor
Schulte Boutique + Lifestyle —Plymouth, MI
- $25 an hour
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Zingerman's Roadhouse Barback
Zingerman's Roadhouse —Ann Arbor, MI
- $16 - $19 an hour
- Part-time
- Bar
- Ability to lift 50 pounds
- Reliable transportation
Quick Apply
Bar Huna Bartender
Echelon Kitchen & Bar —Ann Arbor, MI
- Bar
- Sales
- 2 years
Quick Apply
Team Member
Moe's —Ann Arbor, MI
- $15 - $20 an hour
- Part-time
- Entry level
Quick Apply
2d
Front of House Supervisor
Gameday Social —Canton, MI
- From $25 an hour
- Full-time
- Microsoft Word
- Sales
- Computer literacy
Quick Apply
Housekeeping Supervisor
Residence Inn Livonia —Livonia, MI
- Mid-level
- Residential
- Hotel
7d
Front of House Supervisor
Chick-fil-A —Livonia, MI
- From $16 an hour
- 8 hour shift
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Parks & Rec - Level 3
City of Livonia, MI —Livonia, MI
- $15.50 - $16.25 an hour
- Weekends as needed
- 18 years or older
- CPR Certification
- Management
Customer Service Lead - Part-Time
Burlington —Redford, MI
- $14.73 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Paid holidays
- Health insurance
5d
PM BOH Operations Manager
Chick-fil-A —Northville, MI
- From $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid training
- Mileage reimbursement
Quick Apply

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Guest Service Representative

AC Hotel Ann Arbor Downtown -
Ann Arbor, MI

Quick Apply

Job Details

Part-time
$16 - $20 an hour

Benefits

Paid holidays
401(k)
Paid time off
Employee discount

Qualifications

High school diploma or GED

Full Job Description

the smiling face of hospitality...front and center

What's in it for you…

Insurance enrollment available from DAY 1!
Paid time off available from DAY 1!
Holiday pay available from DAY 1!
401(k) enrollment after 30 days!
Hotel and travel discounts at worldwide destinations!
Professional development and promotion opportunities!

About this job...

Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
Always maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required

Communication:

Excellent verbal and written communication skills
Must be able to speak, read, and write in primary language used in the workplace

Physical:

8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

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Refine Your Search

front of house supervisor jobs in ann arbor, mi

Guest Service Representative

Shift Supervisor

Retail Supervisor- University of Michigan- Westgate

Arts Operations and Productions Coordinator - Cherry Hill Village (Variable Hour)

Retail Supervisor- University of Michigan- North Store

Host/Hostess- The Vanguard Hotel, Ann Arbor, MI

Food & Beverage Supervisor

Assistant Store Manager- Operations

The Wine Grotto Front of House Supervisor

Zingerman's Roadhouse Barback

Bar Huna Bartender

Team Member

Front of House Supervisor

Housekeeping Supervisor

Front of House Supervisor

Parks & Rec - Level 3

Customer Service Lead - Part-Time

PM BOH Operations Manager