Top 1289 Senior process Jobs in Ann Arbor, Mi

Sr. Customer Service Representative
Packaging Corporation of America —Plymouth, MI
- $55,000 - $68,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Senior Strategy and Operations Lead
Thomson Reuters —Ann Arbor, MI
- $74,200 - $137,800 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Finance
- Commuter assistance
- Health savings account
Senior Production Manager
AAA Life Insurance Company —Livonia, MI
- Full-time
- Remote
- Marketing
- Bachelor's degree
- Contracts
- Life insurance
Resident Care Coordinator
Beztak Senior Living —Ann Arbor, MI
- $70,000 - $75,000 a year
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Paid holidays
Quick Apply
13d
Manager of Program Management
Martinrea International Inc. —Manchester, MI
- $100,000 - $115,000 a year
- Full-time
- Engineering
- Manufacturing
- Senior level
- Paid holidays
- Health insurance
Senior CAPEX Engineering Manager
Amrize —Dundee, MI
- 5 years
- Office
- Travel
- Paid parental leave
- Health savings account
Senior Operations Engineer
D-Riven Engineered Solutions —Canton, MI
- $101,000 - $110,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- 3 years
- Health savings account
- Health insurance
Quick Apply
Director of Project Management
CCI Industrial Constructors —Brighton, MI
- Full-time
- Construction site
- Travel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Credit Manager
Bank of Ann Arbor —Ann Arbor, MI
- Extended hours
- 7 years
- Office
- Finance
Quick Apply
Activities Assistant: Full-time
Provision Living —South Lyon, MI
- Full-time
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
4d
Human Resources Manager
Michigan Business Connection, LC —Ann Arbor, MI
- $84,000 - $106,000 a year
- Full-time
- Background check
- Bachelor of Science
- Basic math
- Health savings account
- Health insurance
Quick Apply
Senior Advanced Manufacturing (Maintenance) Engineer
Yanfeng Automotive —Novi, MI
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Office
Lead Commercial HVAC/R Technician and Qualifying Officer
HuronWest Mechanical —Ann Arbor, MI
- $90,000 - $105,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- 401(k)
- Paid time off
Quick Apply
4d
Senior Electrical Engineer
D-Riven Engineered Solutions —Canton, MI
- $101,000 - $110,000 a year
- Full-time
- Forklift
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Financial Advisor
Foguth Financial Group —Plymouth, MI
- $100,000 - $500,000 a year
- Full-time
- Background check
- Public speaking
- Mid-level
- Paid training
- Professional development assistance
Quick Apply
7h
Senior Mechanical Engineer
Sartorius —Ann Arbor, MI
- Full-time
- 7 years
- Laboratory experience
- Analysis skills
- Health savings account
- AD&D insurance
Full Charge Bookkeeper
LT ULTRA Precision Optics —Brighton, MI
- $30 - $35 an hour
- Part-time
- Background check
- Microsoft Excel
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Accounting Lead (Treasury/Fuel Clerk)
Kalitta Air LLC —Ypsilanti, MI
- From $45,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Word processing
- Health savings account
- Disability insurance
Quick Apply
SENIOR PROJECT MANAGER
Bluewater Technologies Group —Wixom, MI
- Full-time
- Hybrid work
- Office
- 8 years
- Driver's License
Quick Apply
Senior Quality Engineer
American Rheinmetall —Plymouth, MI
- Background check
- Analysis skills
- Mentoring
Quick Apply
13d

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Sr. Customer Service Representative

Packaging Corporation of America -
Plymouth, MI

Apply Now

Job Details

Full-time
$55,000 - $68,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED
Managing clients in a customer support role

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

BASIC REQUIREMENTS:

Education equivalent to high school diploma required.

Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

PREFERRED REQUIREMENTS:

Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $55,000 - $68,000
Bonus: Annual – Based upon individual contribution and overall, Company performance.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.

Paid Holidays.
- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

senior process jobs in ann arbor, mi

Sr. Customer Service Representative

Senior Strategy and Operations Lead

Senior Production Manager

Resident Care Coordinator

Manager of Program Management

Senior CAPEX Engineering Manager

Senior Operations Engineer

Director of Project Management

Credit Manager

Activities Assistant: Full-time

Human Resources Manager

Senior Advanced Manufacturing (Maintenance) Engineer

Lead Commercial HVAC/R Technician and Qualifying Officer

Senior Electrical Engineer

Financial Advisor

Senior Mechanical Engineer

Full Charge Bookkeeper

Accounting Lead (Treasury/Fuel Clerk)

SENIOR PROJECT MANAGER

Senior Quality Engineer

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