Top 213 Customer experience coordinator Jobs in Ann Arbor Mi

Client Resource Coordinator
Johnson Controls —Ann Arbor, MI
- $26.06 - $38.00 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
1d
Intake Coordinator
University Home Care Inc —Livonia, MI
- $22 - $30 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Home Health
- Paid holidays
- Health insurance
Quick Apply
Expedite Shipment Coordinator
R+L Carriers —Ypsilanti, MI
- Full-time
- Customer service
- Mid-level
- Office
- Paid holidays
- Health insurance
9d
Customer Experience Coordinator (Nights/Overnights) - Ann Arbor, MI
Veterinary Emergency Group (VEG) —Ann Arbor, MI
- Weekends as needed
- Hospital
- Computer skills
- 1 year
- Travel reimbursement
- Continuing education credits
Quick Apply
Coordinator – Customer Incentives
Domino's Corporate —Ann Arbor, MI
- Weekends as needed
- Marketing
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
1d
Population Health Coordinator
University of Michigan —Ann Arbor, MI
- $50,128.00 - $72,758.40 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- High school diploma or GED
4d
Patient Intake Coordinator
Jayes Tech LLC —Ypsilanti, MI
- $20 - $30 an hour
- Full-time
- Microsoft Word
- HIPAA
- Mid-level
Quick Apply
Patient Services Associate - Reading Room Coordinator
University of Michigan —Ann Arbor, MI
- $43,056.00 - $62,462.40 a year
- Full-time
- Background check
- Research
- Mid-level
Community & Office Coordinator
Victors Home Solutions —Plymouth, MI
- $25 an hour
- Full-time
- Office
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customs Brokerage Coordinator - S2
FedEx Logistics —Romulus, MI
- $22.83 - $31.97 an hour
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
2d
Access Center Coordinator
Lifeline Vascular Care —Ypsilanti, MI
- $18 - $24 an hour
- Online Application
- Background check
- Clinic
- 1 year
- Health savings account
- Paid holidays
Quick Apply
Clinical Research Coordinator
EmVenio Research —Garden City, MI
- $56,160 - $76,960 a year
- Full-time
- Microsoft Word
- Bachelor of Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Customs Brokerage Coordinator
FedEx Logistics —Romulus, MI
- $20.76 - $29.06 an hour
- Overtime
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid training
- Health insurance
2d
Service Appointment Coordinator
Gene Butman Ford —Ypsilanti, MI
- $35,000 - $50,000 a year
- Full-time
- Dealership
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Audit Coordinator
ATTAC Consulting Group LLC —Ann Arbor, MI
- $50,000 - $70,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Transaction Coordinator
Capital Title Insurance Agency —Ann Arbor, MI
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
Quick Apply
1d
OPERATIONS COORDINATOR
HAMILTON COMMUNITY HEALTH NETWORK —Whitmore Lake, MI
- $55,000 - $60,000 a year
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Writing skills
Quick Apply
Internal Care Coordinator
Comfort Keepers —Farmington, MI
- Up to $3,500 a year
- Weekends as needed
- Mid-level
- Office
- Organizational skills
- Paid training
- Paid holidays
Referral Coordinator - Service Center-Primary Care
Trinity Health Michigan —Ann Arbor, MI
- Full-time
- Primary Care
- Mid-level
- High school diploma or GED
- Opportunities for advancement
10d
Inventory Coordinator
Medline Industries —Romulus, MI
- $19.75 - $28.75 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
14d

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Client Resource Coordinator

Johnson Controls -
Ann Arbor, MI

Apply Now

Job Details

Full-time
$26.06 - $38.00 an hour
1 day ago

Qualifications

Customer communication
High school diploma or GED
Team management

Full Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

This position is on site preferred.
Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Debrief activities daily.
Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians
Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits – on time.
Parts ordering/PO creation support.
Start-up support.
Customer PO confirmation.
WIP Management.
Reconcile exceptions (SIR and AP).
Attend daily team huddles
Attend weekly planning/scheduling meetings.
Assist with monitoring of time and expense reporting submission.
Review and correct unassociated time for timesheets for technicians.
Other duties and administrative activities as assigned.

What we look for

Required

High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
Able to prioritize work activities based on financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associate degree.
Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $26.06 - 38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Apply Now

Refine Your Search

customer experience coordinator jobs in ann arbor mi

Client Resource Coordinator

Intake Coordinator

Expedite Shipment Coordinator

Customer Experience Coordinator (Nights/Overnights) - Ann Arbor, MI

Coordinator – Customer Incentives

Population Health Coordinator

Patient Intake Coordinator

Patient Services Associate - Reading Room Coordinator

Community & Office Coordinator

Customs Brokerage Coordinator - S2

Access Center Coordinator

Clinical Research Coordinator

Customs Brokerage Coordinator

Service Appointment Coordinator

Audit Coordinator

Transaction Coordinator

OPERATIONS COORDINATOR

Internal Care Coordinator

Referral Coordinator - Service Center-Primary Care

Inventory Coordinator

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