Top 2296 Customer experience manager Jobs in Ann Arbor Mi

Resident Experience Manager - Willowtree Apartments & Tower
American Campus Communities —Ann Arbor, MI
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Health savings account
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Operations Manager - Ann Arbor
Molly Maid —Ann Arbor, MI
- Monday to Friday
- Sales
- Mid-level
- Recruiting
- Health insurance
- Paid time off
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Associate Customer Success Manager (Audit)
Thomson Reuters —Ann Arbor, MI
- $70,700 - $131,300 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Bachelor's degree
- Commuter assistance
- Health savings account
12d
Sr. Manager, Customer Experience Strategy
AAA Life Insurance Company —Livonia, MI
- Full-time
- Marketing
- 8 years
- Bachelor's degree
- Life insurance
10d
Customer Success Manager
Campfire Interactive —Ann Arbor, MI
- Weekends as needed
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Flexible schedule
Quick Apply
Program Manager - Global Trade Initiatives
KLA —Ann Arbor, MI
- $128,100 - $217,800 a year
- Full-time
- Office
- Experience equivalent to degree accepted
- Smartphone
- Employee stock purchase plan
- Paid holidays
Community Manager - Ann Arbor, MI
KMG Prestige —Ann Arbor, MI
- $70,000 - $78,000 a year
- Full-time
- Mid-level
- Apartments
- Leadership
- Disability insurance
- Health insurance
Quick Apply
Store Manager (SM)
Barnes & Noble Education, Inc. —Ann Arbor, MI
- Weekends as needed
- Merchandising
- Mid-level
- University
- COVID-19 protective measures
- Commuter assistance
Quality Manager (Automotive Experience Required)
Harada Industry of America, Inc. —Novi, MI
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Field Services Supervisor
Arcwood Environmental, LLC —Livonia, MI
- $28 - $35 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Disability insurance
Dental Office Manager - Ypsilanti
DENTAL DREAMS —Ypsilanti, MI
- $45,000 - $55,000 a year
- Full-time
- Bilingual
- Dental office
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Service Manager
Wolverine Truck Group —Ypsilanti, MI
- From $90,000 a year
- 8 hour shift
- Sales
- Dealership
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Registered Nurse Unit Manager - $95,000 Salary
WellBridge of Brighton —Howell, MI
- $90,000 - $95,000 a year
- Full-time
- Background check
- CPR Certification
- Nursing
- Continuing education credits
- Paid holidays
Quick Apply
Registered Nurse RN Unit Manager - 2nd Shift - Citation Free Facility!
WellBridge of Pinckney —Pinckney, MI
- $85,000 - $90,000 a year
- 8 hour shift
- Background check
- CPR Certification
- Nursing
- Travel reimbursement
- Free parking
Quick Apply
Lawn Care Service Manager
Natural Way Lawn and Tree —Taylor, MI
- $48,000 - $55,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Store Manager
RESSCO —Brighton, MI
- Full-time
- Sales
- ServSafe
- Mid-level
Quick Apply
Commercial Loan Portfolio Manager I
Michigan Business Connection, LC —Ann Arbor, MI
- $66,082 - $99,123 a year
- Full-time
- Background check
- Bachelor of Science
- Basic math
- Health savings account
- Health insurance
Quick Apply
Account Manager 1
US Tool Group —Livonia, MI
- Inventory management
- Travel
- Mentoring
- Paid holidays
- Dental insurance
Operations Supervisor
JCPenney —Ann Arbor, MI
- From $20 an hour
- Merchandising
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Mechanical Engineer Project Manager
Freudenberg Filtration Technologies LP —Plymouth, MI
- Mid-level
- 2 years
- Mechanical knowledge
- Paid holidays
- Health insurance

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customer experience manager jobs near ann arbor mi

Resident Experience Manager - Willowtree Apartments & Tower

American Campus Communities -
Ann Arbor, MI

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Marketing public relations
Managing property management teams
Customer communication
Property supervision
Managing budgets in a finance role
Managing property management budgets
Overseeing educational facilities management
Business operations
Property management

Full Job Description

Description

The Resident Experience Manager leads the property team creating an exceptional living environment for our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ensuring that all resident interactions meet high standards. Additionally, you will manage financial oversight, partner with the Service Manager on budget performance, and maintain strong communication with university partners. This is the senior-most role on property.

Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property.
Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
Conduct performance evaluations of direct reports and performance discussions with team members.
Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable.
Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards.
Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
Work closely with Service Manager to own property financials, including purchasing and performance to budget.
Ensure consistent and ongoing communication with University partners.
Represent ACC as property leader at resident functions and marketing events.
Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed.
Effectively resolve resident conflicts and disputes.
Maintain key control oversight, including key box access.
Other duties as assigned by manager.

Ideal Candidate
The ideal candidate for the Resident Experience Manager role is an early-career leader with experience in leasing, marketing, customer service, or operations, and is prepared to oversee property operations and team performance. This role includes supporting and developing team members, managing processes and systems, and ensuring consistent execution that drives property success and resident satisfaction.

Candidates should demonstrate strong communication and problem-solving skills, including the ability to navigate conflict resolution and support team development. While candidates may not have led all aspects of a property, they should be ready to grow into full site-level leadership responsibilities.

American Campus Communities Culture Commitments

Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
The core of American Campus culture involves everyone being fully invested in everything that e do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
Serve as an American Campus representative and liaison in all interactions.
Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

2 years’ of leadership experience in student or multi-family housing, or similar industry
Bachelor’s degree in business or relevant field preferred
Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
Strong communication and collaboration skills
Demonstrated leadership skills

Benefits & Perks

Benefits:
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
Perks:
- Preferred Membership Pricing at Local & National Companies
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program

About American Campus Communities

American Campus Communities is the nation’s largest developer, owner and manager of high-quality student housing communities.

Whether we’re creating a new development, upgrading an acquired community, or partnering with a university to develop or manage on-campus housing, our goal is the same: deliver the best possible experience for students – at every price point.

And it’s not just about great living spaces and great amenities. It’s about giving students the resources and environment they need to succeed, both academically and personally.

Our Mission keeps us focused:

Our values help us get there.

Delivering the best possible student experience doesn’t just happen. It takes an unrelenting commitment to students, parents and educational institutions. It also takes a corporate culture built on shared values, a higher purpose, and a team of people who truly love what they do.

American Campus Communities is an equal opportunity employer. We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other characteristics protected by federal, state or local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the LA County Fair Chance Ordinance, we will consider all qualified applicants, including those with arrest and conviction records, for employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Refine Your Search

customer experience manager jobs in ann arbor mi

Resident Experience Manager - Willowtree Apartments & Tower

Operations Manager - Ann Arbor

Associate Customer Success Manager (Audit)

Sr. Manager, Customer Experience Strategy

Customer Success Manager

Program Manager - Global Trade Initiatives

Community Manager - Ann Arbor, MI

Store Manager (SM)

Quality Manager (Automotive Experience Required)

Field Services Supervisor

Dental Office Manager - Ypsilanti

Service Manager

Registered Nurse Unit Manager - $95,000 Salary

Registered Nurse RN Unit Manager - 2nd Shift - Citation Free Facility!

Lawn Care Service Manager

Store Manager

Commercial Loan Portfolio Manager I

Account Manager 1

Operations Supervisor

Mechanical Engineer Project Manager

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