Job Summary
Under supervision of the Substance Use Services (SUS) Director, the Substance Use Services Program Coordinator partners with all departments across CMHPSM, primarily the SUS Team, to oversee contracted programs across the region by monitoring providers’ compliance to regional and state contractual and regulatory requirements and fulfillment of program outcomes. The SUS Program Coordinator also helps coordinate department-wide initiatives to support regional SUS programming. The SUS Program Coordinator provides technical assistance to CMHSPs and other contracted providers in data driven approaches, outcome-based prevention, program effectiveness, evidence-based practices, and implementation strategies.
Essential Duties and Responsibilities
- Facilitate oversight of federal/state grants to a network of providers across a four-county region.
- Communicate with providers to ensure familiarity with and compliance to federal/state guidance and regulations specific to each fund source including eligibility, allowable expenses, and have appropriate staff and agency credentials, policies and processes in place.
- Coordinate all requirements of any grant funded audit or site review to ensure all requirements are met by CMHPSM and funded providers.
- Participate in establishing goals and strategic plans for programs or initiatives aimed at improving quality of services.
- Provide training and on-going technical assistance, support and communication with SUS provider network to improve performance, quality of programs and accuracy of data.
- Evaluate the work of contracted providers throughout the year to ensure the effective use of program resources and delivery of quality services for assigned programs/grants during the year for any needed course corrections, and at year end for a dashboard of outcomes.
- Monitor providers including required policies, processes and credentials are in place; support providers in corrective action plans as needed to ensure course correction or alternative action contractually if needed.
- Prepare and submit reports to the State of Michigan, providers, or management, verifying accuracy and completeness and ensuring deadlines are met.
- Clear, professional communication and an understanding of when to elevate an issue to the SUS Director and possibly Leadership is required.
- Support SUS Director in compiling all required data for bi-annual MDHHS site review, which includes all fund sources and programs at the PIHP.
- Contribute to a quarterly summary presentation showing progress toward outcomes for the Oversight Policy Board.
- Participate in the development of grant funded provider budgets and contracts:
- Collaborate with Finance Team to clarify and resolve issues, and maintains records and reports, such as trends in budgets/FSRs, records and grant targets.
- Collaborate with COO to enforce contract requirements, and ensure funding and programming is provided as agreed
- Coordinate the procurement process to obtain substance use prevention, harm reduction, treatment and recovery services aligned with regional needs, strategic plan, and availability of services.
- Respond to requests from external agencies, e.g. MDHHS, to gather information on substance use services; generate reports and collect information from providers, as needed.
- Develop and ensure implementation of internal process and procedures for the alignment of Substance Use Service department:
- Annual and ongoing monitoring Substance Use Services providers, including outcome reports progress toward goals; evaluate performance of providers.
- Report on program outcomes and monitoring outcomes by fund source to be reviewed by CMHPSM Leadership and OPB as necessary.
- Internal communication of FY requirements- federal/state.
- Participate in Health Equity initiative across Substance Use Services Team to ensure all providers have goals to address gaps in service delivery; CMHPSM has policies written with inclusive and equitable language and intent; and provide ongoing support, technical assistance and training to providers on health equity and disparities.
- Develop informational material, e.g. data alerts, brochures, flyers, or snapshots designed to disseminate information out to providers, consumers, or community members
- Attend and participate in various state, regional and local workgroup, county collaborative group and other meetings to gain an understanding of community issues and/or build relationships with community members.
- Participate in the coordination and presentation of focus groups, town halls and other community forums.
- Support SUS Team in facilitating regional provider meetings.
- Maintain awareness of advances in SUS prevention, harm reduction, treatment and recovery methods, regulations, health policy changes and other information that may impact services
- Document communication with funded providers as required by MDHHS.
- Leadership of specific priority projects as assigned including additional SUS department or agency wide initiatives as needed.
- Maintain awareness of advances in spectrum of SUS prevention, harm reduction, treatment and recovery methods, regulations, health insurance changes and other information that may impact services.
- Other duties as assigned.
Supervisory Responsibilities
- This position will not supervise other employees.
Education and Experience Requirements
- Bachelor’s degree in Social Work, Psychology or a field related to the job responsibilities is required.
- At least three years of related experience including substance use theories, multiple paths to recovery, and evidence-based practices.
- Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Competencies Required
- Knowledge of substance abuse prevention theories, evidence-based practices, and implementation strategies
- Ability to set expectations, provide guidance and monitor progress toward goals
- Skill in evaluating information to determine compliance with standards
- Ability to maintain composure and display tact and professionalism in all interactions
- Skill in resolving conflict and negotiating
- Ability to keep commitments and take responsibility for own actions
- Knowledge of instructional design and presentation methods
- Knowledge of media production, communication and dissemination techniques and methods; including alternative ways to inform via written, oral, and visual media
- Skill in meeting quality standards and identifying ways to improve services
- Ability to translate concepts and information into easily understandable reports or materials
- Ability to organize, prioritize and plan work activities and projects to meet deadlines
- Ability to make timely decisions using sound and accurate judgment within specified constraints
- Ability to express ideas effectively and adapt message to audience orally and in writing
- Ability to identify and find solutions to complex problems
- Ability to effectively work on multiple projects at one time and adapt quickly to changing demands
- Ability to work independently with minimal supervision and maintain working relationship to collaborate as part of a team
- Attention to detail and quality
- Skill in analyzing large amounts of data or information, interpreting information, identifying trends, detecting errors, and preparing reports
- Ability to behave ethically, honestly and with integrity
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone.
Special Position Requirements
This position requires travel within the CMHPSM region and to meetings outside of the region when requested.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay: $66,550.00 - $100,367.00 per year
Benefits:
- 401(k)
- 401(k) matching
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Ann Arbor, MI 48108
