Top 1658 Program support representative Jobs in Annapolis, Md

Coordinator of Community Services
Optimal Case Management —Annapolis, MD
- $28 - $29 an hour
- Weekends as needed
- Hybrid work
- CPR Certification
- HIPAA
- Mid-level
- Mileage reimbursement
- AD&D insurance
Quick Apply
8d
Customer Information Assistant
Luminis Health —Annapolis, MD
- $17.50 - $23.00 an hour
- Part-time
- Hospital
- High school diploma or GED
- Typing
- AD&D insurance
- Paid holidays
Temp: Programs Clerk - Service Learning
Anne Arundel County Public Schools —Annapolis, MD
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Office
4d
Instructional Designer I - REMOTE
Ryder System —Annapolis, MD
- $65,000 - $85,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
- Disability insurance
- Health insurance
Technician: Intervention Support and Monitoring - Monarch Annapolis
Anne Arundel County Public Schools —Annapolis, MD
- Full-time
- School experience
- Microsoft Outlook
- Mid-level
6d
Temp: Secretary
Anne Arundel County Public Schools —Annapolis, MD
- Temporary
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
Customer Service Representative-Patient Access and Support Services
Luminis Health —Annapolis, MD
- $17.50 - $26.00 an hour
- Full-time
- Hospital
- Computer literacy
- High school diploma or GED
- AD&D insurance
- Paid holidays
Temp: Community School Liaison - Monarch Annapolis
Anne Arundel County Public Schools —Annapolis, MD
- Temporary
- High school diploma or GED
- Organizational skills
- 1 year
9d
Employee Communications Representative - Level 2
Northrop Grumman —Linthicum Heights, MD
- $65,500 - $113,800 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid holidays
- Disability insurance
Patient Care Secretary
Luminis Health —Annapolis, MD
- $20.14 - $23.75 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Critical & Intensive Care
- AD&D insurance
- Paid holidays
Patient Relations Representative
Gastro Health —Annapolis, MD
- Full-time
- Mid-level
- High school diploma or GED
- Pediatrics
- Profit sharing
- Paid holidays
Quick Apply
Program Enrollment Specialist
Coppin State University —Baltimore, MD
- $33.65 an hour
- Online Application
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
3d
Health Information Technician I
Luminis Health —Annapolis, MD
- $18.36 - $22.44 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- HIPAA
- AD&D insurance
- Paid holidays
Administrative Support Specialist
Four Seasons Environmental, Inc. —Beltsville, MD
- From $39 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
Quick Apply
7d
Law Clerk, Office of the Secretary of State, Fall 2026
Office of the Attorney General —Annapolis, MD
- Mid-level
7d
Pre-Kindergarten Instructional Lead
Huffman Family Brands —Severna Park, MD
- $61,703 - $120,712 a year
- Full-time
- School experience
- Classroom
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Wellness Resource Coordinator
St John's College —Annapolis, MD
- $23 - $25 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
Care Management Payor Specialist
Luminis Health —Annapolis, MD
- $19.30 - $28.94 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- AD&D insurance
- Paid holidays
Program Manager: Community School (High Point Elementary)
Anne Arundel County Public Schools —Pasadena, MD
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
9d
Branch Member Service Associate (Banking Experience Required) - Annapolis, MD
NASA Federal Credit Union —Annapolis, MD
- $21.00 - $28.75 an hour
- Full-time
- Office
- High school diploma or GED
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
9d

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Coordinator of Community Services

Optimal Case Management -
Annapolis, MD

Quick Apply

Job Details

Full-time
$28 - $29 an hour
8 days ago

Benefits

Mileage reimbursement
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
Paid sick time

Qualifications

CPR Certification
Passenger vehicle
Interdisciplinary collaboration in health services social work
Direct client contact
Emergency response in crisis intervention
Driver's License
Bachelor's degree
First Aid Certification
Incident response (Crisis management methodologies)
Conflict management
Multidisciplinary team collaboration for treatment planning
Computer skills
Referral coordination
Negotiation in dispute resolution

Full Job Description

Coordinator of Community Services

The Coordinator of Community Services (CCS) ensures quality service delivery and coordinates services for individuals with intellectual and developmental disabilities. The CCS performs job duties per the agency's Case Management mission, vision, and philosophy.

ESSENTIAL FUNCTIONS

Accept all participant assignments and fulfill responsibilities to assigned participants in accordance with the participant's needs, current standards of practice, and
regulatory requirements.
Develop and implement individual person-centered plans through comprehensive assessments with the individual, family, other agencies involved, schools, program staff, and/or evaluation professionals.
Coordinate services for eligible individuals as outlined in the Coordinator of Community Services COMAR, the DDA Scope of Service, and in the Optimal Case Management Inc. Plan of Service.
Participate in the development and execution of Individual Waiting list Service, Transition Service, Current Request Services, and plans as an active member of an interdisciplinary team.
Intervene when services are needed in times of crisis and/or outside regular hours
work schedules.
Serve as an advocate for each individual’s well-being, human and legal rights, and in the individual’s best interest at all times.
Perform additional resource coordination duties such as referral and intake processes when assigned.
Perform duties with professionalism, compassion, and respect for the inherent dignity, worth, and uniqueness of every individual, unrestricted by consideration of social or economic status, personal attributes, or the nature of health problems.
Execute duties and represent Optimal efficiently, cooperatively, and ethically.
Execute procedures outlined in the Optimal Case Management Inc. Policy and
Procedure Manual.
Comply with Optimal and DDA compliance measures pertaining to participants and
their services.
Comply with Optimal Personnel Record Policy, including updating applicable licenses, health screenings, and CPR/FA certification.
Comply with the Optimal Equipment Policy, and do not share usernames and/or passwords with or give anyone access.
Comply with the provisions of State, local, and Federal laws, regulations, ordinances, requirements, and codes that apply to the performance of services to be rendered.
Comply with federal, state, and local laws by not discriminating against anyone based on race, color, national origin, age, sex, sexual orientation, religion, disability, or any other protected basis.

REQUIRED EDUCATION AND EXPERIENCE

Possess a baccalaureate or graduate degree in social work or another health or human services field.
Complete a supervised field experience in case management, behavioral health, or vocational rehabilitation as part of the degree or states’ recognition requirements for permitting legally authorized practice, or two (2) years of full-time equivalent experience providing direct clinical care to the consumer.

PREFERRED EDUCATION AND EXPERIENCE

Coordinating services for people in Medicaid and/or waiver programs
Coordinating services for people with intellectual disabilities/developmental disabilities (ID/DD)
Social Service intake and referral services
Coordinate services for eligible individuals as outlined in the Coordinator of Community Services COMAR, the DDA Scope of Service
Demonstrated skills and knowledge in:
- Monitoring the provision of services to participants
- Allied service delivery systems, including Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections
- Regulations governing services for participants

COMPETENCIES

Communicate using professional written and oral communication skills.
Respond to calls, emails, or other participant concerns within 24 hours, Monday
through Friday.
Submit required and supporting documentation in the authorized EHR within 24 hours of rendering billable services.
Bill a minimum of 130 units per week (Thursday through Wednesday).
Submit billable activity without supervision upon completion of training.
Obtain participant/family/legal guardian's signature when necessary.
Secure EHR usernames and passwords and hard copy documentation
participant information.
Adhere to the privacy and confidentiality of client records and communication as outlined in HIPAA regulations and agency policy.
Develop and implement individual person-centered plans through comprehensive assessments with the individual, family, other agencies, schools, program staff, and/or evaluation professionals.
Conduct referral, intake, and resource coordination duties as assigned.
Maintain proper use of company equipment, including a laptop and mobile phone.
Participate in regularly scheduled meetings and complete training as required to execute job duties and as requested by the DDA and Optimal.
Notify the immediate supervisor at least four (4) hours before the start of the workday if unable to report to work.

WORK ENVIRONMENT

Work is 80% remote and 20% in-person travel in the community.
Work may involve exposure to uncomfortable and unpleasant surroundings.
Work may involve exposure to hazardous conditions, which may result in injury.
Work may require the use of protective equipment such as goggles, gloves, masks, etc.
Work may involve personal contact with individuals served, their families or guardians, and agency representatives in the home, program, workplace, and community, or
social environments.

POSITION TYPE AND EXPECTED HOURS OF WORK

The introductory period will last 90 days from the employee’s start date.
Full-time, 8:30 a.m. to 5:00 p.m., Monday through Friday.
Flexibility to meet participant availability.
As an “essential” employee, you may be called upon to assist with natural disasters and public health emergencies.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Ability to make personal contact with individuals served, the family/guardians,
and agency representatives in the home, program, workplace, and community
or social environments
Ability to operate a motor vehicle and reliable personal transportation
Current active driver's license and automobile insurance
Reliable personal transportation
Current and active CPR and First Aid certification
Normal tuberculosis skin test (or Chest X-ray within 12 months)
At least three (3) letters of reference (must be in good standing)

Demonstrated skills and knowledge in:
- Negotiation and conflict management
- Crisis management
- Community resources, including generic, local, state, and federal programs
- Determining the most integrated setting appropriate to meet the person’s needs
- Coordinating and monitoring the provision of services to people
- Coordinating and facilitating interdisciplinary team meetings
- Assisting people in gaining access to services and supports
- Regulations governing services for people with developmental disabilities
Availability of days, nights, and weekends, as needed
Excellent communication and organizational skills
Excellent computer skills with at least intermediate knowledge of Google Suite
Strong critical thinking and analytical skills
Strong work ethic with personal qualities of integrity and credibility

EMPLOYEE BENEFITS

Medical, Dental, and Vision Insurance
- The employee pays 40% toward the cost of health coverage.
- The employee pays 100% toward dental and vision coverage.
- Deductions will be taken directly from the Employee’s check each pay period.
- Eligibility begins 30 days after the hire date on the first of the month.
Company-paid Accidental Death and Dismemberment Insurance
Company-paid Long-Term Disability Insurance
Company-paid holidays:
- New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Company-paid Vacation time as outlined in the employee handbook.
- Accrual begins on the hire date and is accessible after 90 days worked.
Company-paid Sick time as outlined in the employee handbook.
- Accrual begins on the hire date and is accessible after 106 days worked.
Employees are encouraged to participate in the Optimal Group 401(k) retirement plan.
- The plan allows for Employee contributions.
- Optimal will match up to 4% of employee contributions.
- Contributions will be taken directly from the Employee’s check each pay period.
- Employees can enroll 30 days after the hire date on January 1, April 1, and July 1.
  or October 1 of each year.
Mileage reimbursement at the current federal rate during the time of employment. Mileage expended for the first 30 miles of each workday will not be reimbursed.

EQUAL EMPLOYMENT OPPORTUNITY (EEO)

Optimal is an equal opportunity employer. Per anti-discrimination law, this policy's purpose is to effectuate these principles and mandates. Optimal prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Optimal conforms to the spirit and the letter of all applicable laws and regulations. #INDCAMP

Quick Apply

Refine Your Search

program support representative jobs in annapolis, md

Coordinator of Community Services

Customer Information Assistant

Temp: Programs Clerk - Service Learning

Instructional Designer I - REMOTE

Technician: Intervention Support and Monitoring - Monarch Annapolis

Temp: Secretary

Customer Service Representative-Patient Access and Support Services

Temp: Community School Liaison - Monarch Annapolis

Employee Communications Representative - Level 2

Patient Care Secretary

Patient Relations Representative

Program Enrollment Specialist

Health Information Technician I

Administrative Support Specialist

Law Clerk, Office of the Secretary of State, Fall 2026

Pre-Kindergarten Instructional Lead

Wellness Resource Coordinator

Care Management Payor Specialist

Program Manager: Community School (High Point Elementary)

Branch Member Service Associate (Banking Experience Required) - Annapolis, MD

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