Real people. Real service.
At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
We are looking for a new Technical Product Manager - Search and Discovery to join our growing Product Team. This individual will report into our Product Management Team Lead and drives the strategy, development, and delivery of customer-facing digital products for SupplyHouse. By connecting business needs to technical implementation, this role directly affects how plumbing, heating, and HVAC professionals find, assess, and purchase the supplies they need, ensuring every product initiative delivers a faster, more reliable, and more intuitive experience for our customers. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we’d love to hear from you!
This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.
Role Type: Full-Time, Exempt
Location: Remote
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility
Base Salary: $116,984 - $146,230 USD per year
Responsibilities:
- Conduct comprehensive user and market research to guide product strategy, translating insights into features and actionable roadmaps
- Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability, helping prioritize work against larger project and business goals
- Drive the strategy, discovery, and implementation of initiatives involving complex system integrations, improvements, and customer-facing features
- Manages the site search strategy, including relevance tuning, ranking signal prioritization, synonym and query understanding, faceted navigation, autocomplete, and zero-results recovery
- Manages category navigation and browse taxonomy to ensure the information architecture facilitates easy customer navigation and effective search engine discovery across thousands of product SKUs
- Lead the CX platform strategy by assessing, choosing, and refining the technology stack that supports acquisition, personalization, analytics integrations, and CRM data flows
- Own the product backlog: create detailed, technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence
- Facilitate Agile ceremonies such as backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions on time
- Actively manage timelines and deliverables, focusing on interactions within and across departments; collaborate with key stakeholders to ensure deadlines are met
- Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives
- Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices
- Lead UAT planning and execution to ensure product quality across projects and releases
- Support end-to-end testing, QA, and validation for technical implementations and system integrations
- Establish metrics for key projects and ensure monitoring plans support business goals; analyze product performance and resolve technical issues post-launch
- Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
- Identify and communicate problems affecting the team, and proactively propose and implement solutions
Requirements:
- Bachelors Computer Science, Information Systems, Engineering, or equivalent professional experience
- 6+ years in a product or technical role focused on software development and system integrations
- Demonstrated Agile development mindset with hands-on expertise in JIRA, Confluence, and Agile/Scrum methodologies.
- A track record of independently leading large, complex, cross-functional initiatives end-to-end, including initiatives that crossed both marketing and engineering teams
- Hands-on experience with on-site search or discovery product ownership, including relevance tuning, faceted navigation, or search quality analytics
- Understanding of full-stack development technologies, including React and Java (Spring Boot), and their associated frameworks.
- Cloud deployment experience with one or more major platforms: Google Cloud Platform, AWS, or Azure.
- Ability to work on assignments of diverse and complex scope, identifying solutions to unfamiliar problems with minimal guidance.
- Demonstrated good judgment in resolving escalated and complex issues.
- Established effective working relationships with senior leadership both internally and externally.
- Strong data fluency, with the ability to turn analytics (e.g, Amplitude), search behavioral data, and A/B test results into roadmap decisions
Preferred Qualifications:
- Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences.
- Experience specifically within an eCommerce setting strongly preferred
- Familiarity with enterprise systems such as WMS, ERP, CRM, or similar platforms, and experience integrating these systems
- Certified CSPO, SAFe, PMP, or other relevant product/technical certifications
- Cloud certifications (e.g., AWS Solutions Architect, Google Cloud Professional, Azure Fundamentals)
- Experience with additional full-stack technologies and frameworks such as JavaScript, Spring Boot, Node.js, or similar
Why work with us:
- We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment and one-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
- And more!
- We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
- We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
- We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
- We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
- We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.
Check us out and learn more at: https://www.supplyhouse.com/our-company!
Additional Details:
- Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
- Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
- SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
- To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
- We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
- All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.
