Patient Care Coordinator / Front Desk
Fox Crossing Chiropractic – Neenah, WI
Full-Time
35-40 hours per week
Fox Crossing Chiropractic is looking for a friendly, dependable, and highly organized Patient Care Coordinator to join our growing chiropractic office.
We are a busy, patient-focused practice seeing approximately 250 patient visits each week. We are looking for someone who enjoys working with people, stays calm when things get busy, and genuinely wants to be part of a positive and supportive team.
Healthcare or chiropractic experience is helpful, but it is not required. We are much more interested in finding the right person who is dependable, kind, willing to learn, and works well with others.
What You'll Do
This is a hands-on position that helps keep our patients and office running smoothly. Responsibilities include:
- Greeting patients and creating a welcoming experience
- Checking patients in and out
- Answering phones and responding to patient questions
- Scheduling and rescheduling appointments
- Collecting patient payments
- Helping patients understand basic scheduling and account information
- Communicating with doctors and other team members throughout the day
- Assisting with general office and administrative tasks
- Learning multiple front-desk responsibilities so team members can help one another when needed
- Helping maintain an organized, efficient office
- Supporting coworkers during busy periods
The Person We're Looking For
We are especially interested in someone who is:
- Friendly and welcoming — you enjoy interacting with patients throughout the day.
- Dependable — your coworkers can count on you to be here and ready to work.
- Patient with others — you understand that learning a new job takes time and are willing to help teammates learn.
- Adaptable — you are comfortable when processes change or we find a better way of doing something.
- A team player — you don't believe in "that's not my job" when a coworker needs reasonable help.
- Organized — you can keep track of multiple things without becoming overwhelmed.
- Comfortable with technology — you are willing to learn our scheduling and electronic health record systems.
- Positive and professional — you communicate respectfully with patients, doctors and coworkers.
- A problem solver — when something unexpected happens, you look for a solution rather than simply passing the problem to someone else.
What We Don't Expect
You do not need to walk in knowing everything.
We have systems and procedures to teach you how our office operates. We expect new employees to ask questions and learn over time.
We would much rather hire someone with the right attitude and willingness to learn than someone with years of experience who isn't a good teammate.
Our Work Environment
Fox Crossing Chiropractic is a growing chiropractic practice serving the Fox Valley community. Our office moves quickly at times, but our goal is to create an environment where employees communicate, help one another, and continually look for ways to make the patient experience and our workflow better.
We believe good systems should make people's jobs easier, not harder, and we are continually looking for ways to improve how our office operates.
Compensation & Schedule
Pay: $17–$20 per hour, based on experience
We believe great employees should have opportunities to grow. New team members receive training and feedback as they learn the position, with a formal performance review after 90 days.
Employees who demonstrate strong performance, reliability, initiative, and leadership may have opportunities for additional responsibilities and future advancement within the practice.
Current patient hours:
Monday: 7:00 AM–12:00 PM and 2:00 PM–6:00 PM
Tuesday: 7:30 AM–12:30 PM
Wednesday: 7:00 AM–11:30 AM and 2:30 PM–6:30 PM
Thursday: 12:30 PM–6:00 PM
Friday: 7:30 AM–12:00 PM
Additional administrative/training hours may be included depending on the position and office needs.
Qualifications
- High school diploma or equivalent
- Strong communication and customer-service skills
- Dependable attendance
- Comfortable using computers and learning new software
- Ability to multitask in a patient-facing environment
- Healthcare, chiropractic, medical office, reception, hospitality or customer-service experience is helpful but not required
Why Join Fox Crossing Chiropractic?
This is a great opportunity for someone who wants more than simply sitting behind a front desk.
You'll become an important part of the patient experience and help our office continue to grow and improve.
For the right person, there may also be opportunities to take on additional responsibility and leadership as you learn the practice and demonstrate your abilities.
To Apply
Please submit your resume along with a brief response to the following question:
What do you think makes someone a great coworker?
We look forward to hearing from you.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- On-the-job training
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
Application Question(s):
- What daily hours are you available to work?
- How many hours per week would you like to work?
- Please share your needed starting pay. (This helps us ensure alignment early in the hiring process.)
- Are you able to do 1-2 closing shifts per week until 6/6:30pm?
Experience:
- Chiropractic or Administrative: 1 year (Preferred)
Ability to Commute:
- Neenah, WI 54956 (Required)
Work Location: In person
