Omni Corpus Christi Hotel
Experience stunning bay or city views at the Omni Corpus Christi Hotel, located in the heart of the Marina District. Enjoy resort-style amenities like a heated indoor/outdoor pool, full-service dining, and wellness services all just minutes from top attractions like the Texas State Aquarium and USS Lexington. Whether you're here for a beach getaway, fishing adventure, or a special event, our 24,000 square feet of event space and 465 well-appointed rooms make it easy to relax and recharge. Discover coastal charm and elevated hospitality at Omni Corpus Christi.
What truly sets us apart is our team. We foster a culture that values learning, growth, and inclusivity, offering opportunities for advancement and a workplace where everyone can thrive. Full-time associates enjoy a comprehensive benefits package—and the greatest benefit of all: the opportunity to grow.
Overview:
The Assistant Director of Housekeeping will assist in the management, direction, and coordination of all functions of the housekeeping and laundry departments. This position serves as the department’s second-in-command and assumes full operational leadership in the absence of the Executive Director of Housekeeping.
Responsibilities:
- Assist with the daily operation and leadership of the Housekeeping and Laundry departments.
- Ensure guestrooms, public areas, laundry operations, and back-of-house areas meet Omni Hotels standards and expectations.
- Ensure daily staffing, room assignments, inspections, room readiness, laundry production, and departmental projects are completed on schedule.
- Provide direction, coaching, training, and accountability to staff members
- Maintain a motivated and engaged team focused on exceptional service and cleanliness.
- Monitor departmental productivity, staffing levels, payroll, overtime, turnover, quality results, guest feedback, and operating expenses.
- Control Housekeeping and Laundry labor costs and work toward established payroll and productivity targets.
- Assist with scheduling and labor planning based on occupancy, arrivals, departures, and business levels.
- Monitor departmental inventories and amenity consumption to ensure adequate supplies while maintaining appropriate cost controls.
- Conduct regular inspections and ensure identified deficiencies are corrected and followed through to completion.
- Oversee laundry production, linen quality, linen levels, equipment needs, and the distribution of clean linen throughout the hotel.
- Monitor turnover trends and assist with implementing corrective actions when necessary.
- Address attendance, conduct, performance, and productivity concerns in partnership with the Executive Director and Human Resources.
- Assist with purchasing, receiving, invoice processing, online purchasing systems, inventory control, and departmental budget responsibilities.
- Maintain accurate departmental records related to payroll, attendance, inspections, training, inventory, productivity, and turnover.
- Collaborate with Front Office, Engineering, Human Resources, Purchasing, Accounting, and other departments to resolve operational issues.
- Track maintenance, equipment, safety, and facility concerns and ensure appropriate follow-up.
- Promote a safe working and guest environment and ensure compliance with established safety procedures.
- Assist with departmental meetings, daily stand-ups, training, safety initiatives, and special projects.
- Respond to guest concerns, support service recovery, and identify opportunities to prevent recurring issues.
- Promote a positive, professional, and service-focused work environment that delivers warm, engaging, and personalized guest service.
- Ensure compliance with company policies, Omni Hotels standards, safety procedures, and departmental guidelines.
- Exercise sound judgment and make operational decisions within established hotel guidelines.
- Perform other duties as assigned by senior management.
Qualifications:
- Minimum of two years of previous Housekeeping Management experience, preferably in a large, full-service hotel or resort.
- Experience overseeing guestrooms, public areas, and Laundry operations.
- Proven ability to lead and develop associates and leadership teams across multiple shifts.
- Strong knowledge of scheduling, labor management, productivity, payroll, purchasing, inventory, and cost controls.
- Strong computer and technical skills, including experience with online purchasing systems.
- Ability to analyze departmental performance and turnover trends and implement appropriate corrective actions.
- Strong communication, organizational, coaching, documentation, and conflict-resolution skills.
- Ability to manage competing priorities and work independently with minimal direction.
- Demonstrated initiative, accountability, sound judgment, and professional maturity.
- Ability to remain composed and solutions-focused during stressful and high-volume operations.
- Passion for delivering exceptional cleanliness and warm, personalized guest service.
- Ability to maintain a positive and professional demeanor when interacting with guests, associates, and leadership.
- Willingness to work flexible hours based on operational needs, including evenings, nights, weekends, and holidays.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to:
[email protected].
